Product Partnerships Director
Sprout Social, Inc.
Job Level
Mid-LevelSenior
About the role
- Strategically oversee worldwide partner accounts, focusing on shared growth prospects and aligning their initiatives with core business objectives.
- Act as the main point of contact for strategic, commercial, and operational issues.
- Coordinate regular partner reviews, provide business updates, and handle escalations.
- Promote commercial opportunities and foster growth with all global partners.
- Address performance gaps by developing and implementing structured action plans with other teams.
- Ensure partners adhere to contractual obligations and operational standards.
- Monitor cross regions partner performance through key metrics: Health Scorecard, Redundancy coverage and Transaction performance.
- Lead the implementation of standardized processes and guidelines of global initiatives (e.g., Network Tokens).
- Ensure consistency and compliance by aligning regional execution with global mandates.
- Support global enablement projects, including new partner onboarding, capability expansion, and market launches.
- Design and execute joint initiatives with commercial and product teams to drive transaction growth.
- Coordinate cross-team training sessions, workshops, and knowledge-sharing forums.
Requirements
- Strong experience in commercial roles, with a proven ability to identify and drive business opportunities.
- Understanding of card schemes and payment networks is highly valuable.
- Demonstrated ability to work effectively across multiple regions and cultures.
- Ability to interpret performance metrics, identify trends, and develop actionable plans.
- Experience leading cross-functional projects and initiatives, ensuring timely and effective execution.
- Excellent communication and relationship-building skills, with the ability to influence both internal and external stakeholders.
- Proactive approach to identifying issues and implementing solutions.
- Comfortable working in a fast-paced, dynamic, and evolving global environment.
- Strong team player, able to coordinate and align multiple teams towards common objectives.
