Easyfairs

Senior Support Engineer – Coordinator

Easyfairs

full-time

Posted on:

Origin:  • 🇧🇪 Belgium

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Job Level

Senior

Tech Stack

CloudERPTableauWordPress

About the role

  • Provide support to internal users (+/-800 team members) for CRM, ERP, eMarketing, CMS and other central systems
  • Handle support issues via service desk platform, email, phone, face to face
  • Create and maintain documentation & internal online training path (including videos)
  • Train small groups of users at HQ and local offices
  • Manage day-to-day relationship with external and internal software providers
  • Participate in internal systems development and customization
  • Test new applications/systems & features
  • Learn from 2nd line support to become more independent

Requirements

  • Fluent English (knowledge of Dutch and/or French is a plus)
  • Excellent interpersonal skills
  • A keen interest in problem solving & curiosity in IT tech
  • Willingness to provide impeccable service
  • Flexibility, autonomy, and ability to multitask
  • Broad knowledge & interest in IT within various environments (Salesforce, Microsoft O365…)
  • Early adopter of new technologies
  • Attentive to details