Support Engineer

• Provide support to internal users (+/-800 team members) for CRM, ERP, eMarketing, CMS and other central systems
• Handle support issues via service desk platform, email, phone, face to face
• Create and maintain documentation & internal online training path (including videos)
• Train small groups of users at HQ and local offices
• Manage day-to-day relationship with external and internal software providers
• Participate in internal systems development and customization
• Test new applications/systems & features
• Learn from 2nd line support to become more independent

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