Customer Success Operations Manager
Ataccama
CloudTableau
Systems Administrator, GTM
Polly
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudTableau
About the role
- Who you are: 5+ years of GTM Systems experience, excited to work in a hyper-growth, fast-paced SaaS company impacting customer experience.
- Serve as the primary administrator for core CRM and GTM systems (Salesforce Sales Cloud & Service Cloud).
- Manage and optimize the GTM tech stack: user access, roles, permissions, integrations, workflows, and automation to support lead management and customer lifecycle.
- Develop and maintain dashboards, reports, and analytics to deliver actionable insights and troubleshoot system issues.
- Translate business needs into scalable system solutions and partner cross-functionally with RevOps, Sales, Marketing, and CS.
- Support tool evaluations, technology rollouts, change management, training, and documentation for Sales, Marketing, and Customer Success.
Requirements
- 5-7 years of hands-on experience administering CRM and GTM systems (5+ years GTM Systems experience).
- Strong Salesforce expertise (Salesforce Sales Cloud & Service Cloud required/preferred).
- Working knowledge of GTM processes across the full revenue funnel (Marketing → Sales → Customer Success).
- Experience with marketing automation (HubSpot, Marketo, or Pardot) and sales engagement tools (Outreach, Salesloft, or similar).
- Familiarity with revenue tools (Clari, Gong, ZoomInfo), CPQ/CLM tools (DocuSign Document Generator, Ironclad), and integrations/APIs/workflow automation.
- Strong data management skills, including data hygiene, reporting, and dashboard creation.
- Clear communication and project management skills; ability to translate business objectives into technical requirements.
- Ability to balance multiple requests, prioritize effectively, and deliver on deadlines in a fast-paced environment.
