E-Verify Program

Business Operations

• Assist in supporting the ongoing maintenance of the Compliance Program
• Maintain documentation supporting compliance program activities, including policies, procedures, and program records
• Assist in developing and maintaining standard operating procedures (SOPs) and compliance-related processes
• Handle special projects for the department/division/segment as assigned
• Track internal and external audits, monitoring activities, and regulatory reviews
• Monitor progress of CAPs and follow up with business owners to support timely resolution
• Consolidate and standardize data analysis and reporting for relevant business operations

Business Operations Associate

Performance Marketing

• Lead digital marketing across all digital channels, including search engines, social, and display
• Lead marketing analytics for the division
• Set the vision and lead a team of 8-10 people managing the audience development and engagement strategies for all digital marketing channels
• Craft and implement a clear, cohesive digital media channel strategy that supports Blue Cross NC’s brand strategy, member acquisition and retention goals
• Develop full-funnel acquisition digital marketing campaigns, establishing evergreen campaigns while consistently testing new audiences, CTAs, creative, channels, and formats
• Develop measurement framework with clear critical metrics and targets to measure ongoing channel health and performance
• Analyze program performance as well as industry trends to develop plans and implement for the optimal marketing mix and translate campaign metrics into meaningful insights
• Develop and provide analytics to report on program results, both at the top-line and campaign levels, ensuring optimal ROI/ROAS against marketing budget and overall ecommerce revenue goals
• Develop and execute retention and customer lifecycle strategies that maximize customer engagement, loyalty, and lifetime value

Director, Performance Marketing

Business Analyst

• Responsible for facilitating and performing complex research and analysis to support business operations
• Discerns business needs, elicits, documents, and manages requirements
• Develops business and functional requirements to solve larger and/or more complex business problems
• Communicates and validates requirements with stakeholders and identified SMEs
• Ensures creation of and adherence to requirements approach and management plan
• Collaborates with project teams to adhere to solution scope
• Drives and executes business readiness activities
• Develops new procedures, specifications for systems changes or other solution recommendations
• Analyzes results and creates plans to address weaknesses
• Develops and maintains reporting tools for measuring business area performance

Senior Business Analyst

• Provide oversight and coordination of departmental strategic planning, business and workforce plan development
• Lead the creation of the departmental strategic plan, focused business growth objectives and enterprise goals
• Manage the overall workforce plan and staffing models
• Facilitate the adoption of standard operating procedures and processes for the department
• Lead and coordinate work for special projects or initiatives for the division as assigned
• Lead the consolidation and standardization of data analysis and reporting for relevant business operations
• Coordinate divisional budget analysis and review progress against administrative cost reduction goals

Principal Business Operations Advisor

Manager

• Leads an IT Solution Delivery team responsible for the successful delivery of enterprise-wide projects.
• Aligns and guides business partners and collaborates on Delivery roadmap to meet KPIs and Milestones.
• Manages ongoing maintenance of related systems.
• Delivers complex communication of status and issues to senior leadership, VPs, and stakeholders in a clear and concise manner.
• Accountable for managing relationships with internal and external business stakeholders, vendors, and other delivery partners.
• Performs analytic functions and coaches team members in technical and analytical production.

Manager, IT Solution Delivery – Clinical Data Exchange, Epic Payer Platform

Therapist

• Providing therapy and clinical support in PHP, Day Treatment, and IOP settings
• Working with adolescent and adult populations
• Completing assessments, treatment planning, documentation, and care coordination
• Collaborating with multidisciplinary teams across both sites
• Supporting patient-centered, culturally responsive behavioral health care

Licensed Therapist – Intermediate Level of Care

Software Engineer

• Leads the development of ideas from inception through successive stages of the product development process to market launch
• Contributes to the commercial success of product initiatives by owning key components, including business case development, design, and go-to-market execution
• Evaluates product opportunities and external vendor partnerships to determine impact on sales and profitability
• Works cross-functionally across the enterprise to develop proofs of concept, business cases, product designs, business requirements, program management models, and functional specifications
• Presents product and program designs and business cases across multiple levels of the organization to secure approval, resources, budget, and stakeholder buy-in
• Collaborates with actuarial resources to define pricing strategy and obtain leadership alignment
• Partners with marketing and sales leadership to define go-to-market strategy and launch plans
• Updates product documentation to reflect product or program changes
• Reviews and approves marketing materials, training content, technical specifications, and testing plans and results
• Develops and maintains expertise in competitive products and broader market dynamics
• Serves as a product and program resource across the enterprise
• Prepares projections, analyzes operational impacts, and identifies actions needed to manage and enhance product lines
• Collaborates within a dynamic team on highly visible, high-impact initiatives that drive value for Blue Cross NC, and external partners

Senior Product Developer – Diversified Business

Program Manager

• Own and manage multiple sales programs end-to-end, ensuring alignment with business objectives and measurable performance goals
• Monitor program health using key metrics (lead flow, pipeline progression, conversion rates) and drive continuous improvement initiatives
• Deliver recurring and ad hoc reporting to provide clear visibility into sales performance and program outcomes
• Analyze pipeline and program data to identify trends, gaps, and opportunities, and translate findings into actionable recommendations
• Partner with Sales leadership to improve pipeline effectiveness and inform data-driven decision-making
• Ensure data accuracy, consistency, and integrity across reporting and dashboards
• Leverage Salesforce and BI tools to build and optimize reporting, dashboards, and performance tracking
• Collaborate with cross-functional stakeholders to enhance reporting capabilities and improve data accessibility and usability

Project/Program Manager

• Receive assigned cases for varied member services (i.e. inpatient, outpatient, DME)
• Review and evaluate cases for medical necessity against medical policy, benefits and/or care guidelines and regulations.
• Complete work in accordance with timeliness, production, clinical quality/accuracy and compliance standards
• Provide notifications to member and/or provider, according to regulatory requirements.
• Assess appropriateness for secondary case review by the Medical Director (MD) for denials and coordinate as needed.
• May coordinate peer-to-peer review upon provider request when members’ health conditions do not meet guidelines
• Communicate and collaborate effectively with internal and external clinical/non-clinical staff (including MDs) to coordinate work
• Appropriately and fully document outcome of reviews and demonstrate the ability to interpret and analyze clinical information
• Utilize detailed clinical knowledge to summarize clinical review against the criteria/guidelines to provide necessary information for MDs.

Episodic Care Manager

Administration

• Support the Practice Group Directors with strategic initiatives and daily operations
• Manage client matter staffing, workload and resource allocation
• Develop and manage Litigation training and professional development programs
• Collaborate with colleagues in multiple departments such as Finance, Talent, Marketing and IT

Practice Group Administrator

Editor

• Serve as a senior writer and editor across various content formats
• Act as the team's day-to-day guardian of brand voice and tone
• Ensure adherence to the Dechert writing style guide
• Proofread, copyedit and edit work produced by partners and colleagues
• Develop audience-first content that aligns with communication goals
• Collaborate with attorneys, practice group leaders, and marketing colleagues
• Own the triage and routing of incoming content requests
• Monitor content for consistency, accuracy, and brand alignment

Manager, Editorial

Systems Engineer

• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
• Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment.
• Provide ongoing user support for ad hoc questions, inquiries, and service requests.
• Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
• Resolve medium, moderately complex production issues by performing initial triage for severity and business impact of system/application failures.
• Troubleshooting and analyzing to determine root cause of issues.
• Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Coordinate with IT, other teams, and vendors as needed to communicate issues and devise and implement long-term remedies.
• Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.
• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
• May act as Business Lead/Coordinator on moderate single area/department projects.
• Coordinate testing plans with Business area and IT. Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements.
• Document and may, in some cases, execute test plans and scenarios. Analyze and verify testing results for accuracy, relevance and completeness. Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
• Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
• Configure and maintain moderately critical system tables and data elements across multiple system environments. Analyze, develop, and implement configuration changes to improve system performance and user efficiency.
• Monitor configuration for accuracy and compliance to change control processes.

Business Systems Analyst

• Facilitate, empower, and enable providers and practice staff to achieve success in a patient-centric and clinically driven value-based care model.
• Drive cost-efficiency, quality, access, and overall patient experience through supporting the physician and patient relationship.
• Builds and maintains relationships with practice operational and clinical leadership
• Informs the development of performance improvement initiatives to achieve identified goals.
• Impact the Quadruple Aim by improving physician satisfaction across the areas of personal, professional and income lifestyle to decrease physician burnout.
• Serves as a subject matter expert in value-based care
• Serves as a thought partner and a trusted point of contact.
• Identifies educational needs and proactively seeks to address these barriers across the practice team.
• Develops and deploys localized practice optimization strategies.
• Implement strategies based on data analysis that includes measurable and time-specific aim statements.
• Utilize data-informed Plan-Do-Study-Act rapid cycle optimization approaches.
• Analyze and interpret trends using internal and external data.
• Implement proactive strategies to address issues and measure Practice Optimization Program impact.
• Holds practice optimization meetings regularly with practice leadership and key clinical influencers to monitor progress of deployed practice optimization strategies.
• Share best practices, provider feedback, and opportunities for organizational alignment.

Program Manager – Practice Optimization

Community Manager

• Collaborates with the care team serving as the central facilitator to patients
• Develops and maintains a relationship with the patient and utilizes this relationship to further the patient's medical and non-medical goals
• Applies critical thinking skills in order to uncover barriers, develops patient-driven goals, guides and coordinates care according to a care plan
• Uses behavior change techniques to reinforce and support the plan
• Partners with care team to improve quality of care and health outcomes for patients
• Documents in the electronic medical record
• Acts as the central facilitator to patients supported by the care team
• Transitions and supports patient through all stages of care
• Maintains and documents ongoing communications with patients and care team
• Collects and maintains patient data and reports to facilitate care
• Communicates with patients, families and providers to maintain coordination of care
• Identifies and facilitates resolution to barriers
• Assists patients in determining resources within system and the community
• Develops patient-driven goals and support patients care
• Engages family and/or friends to support care and goals
• Supports medication and treatment adherence as needed
• Uses electronic medical record and other electronic tools for data gathering and interpretation
• Utilizes motivational interviewing techniques
• Provides behavior change mentorship to other team members or care guides as needed

Care Guide Representative

Operations

• Performs line-locating requests
• Performs customer service functions, including cashiering and answering customer inquiries
• Performs limited field service work, including connects, disconnects, and leak investigation following qualifications
• Performs meter-reading activities, mapping, and drafting duties
• Performs leak survey functions, including annual transmission and distribution system surveys, public building inspections and line-locating requests
• Performs storekeeping and warehousing duties including document and report processing, receiving, and issuing supplies, and posting receipts and issues
• Investigates requests and prepares measurement and cost estimate data for work orders through contact with customers, contractors, government officials, and field inspection