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Intake Specialist, Level 3
E-Verify ProgramIntake Specialist processing various internal and external requests and transactions for health insurance. Supporting internal & external customers while verifying member benefits eligibility and processing requests.
Posted 7/14/2026full-timeNorth Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $41,600 - $66,561 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to process and document customer inquiries efficiently. Experienced in call center operations with a focus on customer support and data analysis.
Highest-signal resume keywords
Call Center ExperienceCustomer SupportData AnalysisVerbal Communication SkillsWritten Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data GatheringService Request ManagementClinical ReviewInquiry TriageBenefit Verification
Soft Skills
Attention to DetailProblem-Solving
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer InquiriesTransaction ProcessingInternal Customer SupportExternal Customer Support
About the role
Key responsibilities & impact- Process a variety of requests, inquiries and transactions via phone, email, fax, and mail
- Review requests to ensure accuracy
- Support internal & external customers via phone or email
- Document all pertinent information related to the call/inquiry
- Gather and analyze data to provide feedback to Team Leads
- Verify member benefits and eligibility
- Maintain and update Service Requests
- Triage and assign all incoming inquiries in a timely manner
- Provide clinical review outcome notification to members and providers
Requirements
What you’ll need- High school diploma or GED
- 3+ years of experience in related field
- Prior call center experience, strongly preferred
- Excellent verbal and written communication skills
Benefits
Comp & perks- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match including an annual company contribution