Director

• Design, manage and lead workshops tailored to legal operations and/or technology transformation, clearly mapping processes, identifying process improvements and best practice options to advise clients effectively.
• Provide clients with expert advice on optimizing legal operations and implementing technology solutions to enhance efficiency.
• Lead and manage complex legal operations and technology consulting projects from inception to completion, ensuring they meet deadlines and budget constraints.
• Oversee the creation and presentation of proposals to prospective clients, including appropriate pricing models and tailoring solutions to meet their specific needs.
• Develop and maintain strong relationships with clients, understanding their needs and tailoring solutions accordingly.
• Identify new business opportunities and expanding the firm's presence by identifying and pursuing work winning opportunities.
• Provide training and support to junior consultants, helping them develop their skills and knowledge.

Assistant Consulting Director

Administration

• support the business by delivering a high-quality on-site administrative service
• Photocopying, printing and scanning documents in line with business processes
• Preparing and processing post as required
• Locating documents from physical files for copying, scanning or other actions
• Closing physical files and preparing files for archiving with Iron Mountain
• Maintaining physical files in line with business processes and regulatory requirements
• Uploading and downloading documents from CDs or memory sticks to relevant systems
• Ensuring service levels and deadlines are consistently met

Administration Support

Paralegal

• Assisting senior team members with a varied caseload of: property damage coverage claims, property liability damage claims (public and product liability matters), and pursuing subrogated recovery cases
• Prioritising work effectively and maximising efficiency in working practices
• Building stakeholder relationships both internally and externally
• Developing your technical and commercial knowledge working practice, experience and training.

Paralegal – Property Damage

Security Operations

• Support global SOC team by managing operational security requests
• Maintaining documentation, coordinating activities, and ensuring effective security processes
• Respond promptly to all Security Operational Requests
• Execute periodic security review tasks with diligence and attention to detail
• Provide administrative support to the SOC team
• Coordinate team activities such as meetings, training sessions, and phishing campaigns
• Prepare and organize incident reports, dashboards, and operational metrics
• Create and maintain SOPs, incident response playbooks, and knowledge base articles
• Support onboarding and offboarding procedures for SOC team members
• Track and manage security-related tasks and projects to completion
• Collaborate with internal teams for information gathering and regulatory reporting
• Coordinate with vendors and ensure security tools are maintained
• Contribute to process and workflow improvements

Security Operations Analyst

• Managing a diverse caseload for insurers focused on defending litigated Personal Injury, Serious Injury, Large Loss, Motor, RTA or EL/PL claims
• Working closely with Partners and Senior Associates to support case progression
• Drafting legal documents and instructions to experts
• Maintaining high precision and attention to detail in all written work
• Liaising with clients and key stakeholders for clear communication
• Conducting thorough research to support legal strategies and case development

Paralegal – Catastrophic Loss

Attorney

• Manage a varied caseload of Fraud and Motor claims, from inception to resolution
• Conduct thorough investigations, including gathering evidence, interviewing witnesses, and liaising with experts
• Draft and review legal documents, including pleadings, witness statements, and settlement agreements
• Provide strategic legal advice to clients, ensuring the best possible outcomes
• Represent clients in court proceedings and settlement negotiations
• Maintain up-to-date knowledge of relevant legislation, case law, and industry trends
• Collaborate with colleagues across the firm to deliver integrated legal solutions

Solicitor

• Assisting and providing support to senior team members who manage a multi-track catastrophic injury caseload
• Drafting court documents, attending court hearings, working to court deadlines
• Conducting liability investigations, gathering evidence, preparing advice to clients, identifying medical experts and preparing instructions
• Reviewing medical records and other case related documents
• General day to day administration tasks including keeping the case management system up to date and in line with client service level requirements
• Providing the highest level of client care at all times

Paralegal – Major Injury & Casualty

Operations

• Oversee the central Help Desk, including troubleshooting and resolving operational and system-related issues
• Ensure claims operational support services are delivered to the required quality standards
• Maintain the Claims Management System(s)
• Identify data issues and contribute to developing solutions that improve accuracy
• Produce and manage exception reports ensuring timely action to maintain accurate claims information
• Maintain the Client Portal, liaising with Central IT Services where necessary

Service Delivery, Operations Assistant

• Processing instructions for all new matters
• Ensuring all cases are opened within client and internal SLAs
• Accurate data entry of information into case management system
• Ensuring files are opened in time for court deadlines
• Handling incoming calls and fielding enquiries
• Receiving unreferenced mail and obtaining details through outbound calls

File Inception Team Administrator

• Supporting a partner with a caseload of high value claims, comprising of a variety of defendant catastrophic injury, EL/PL, and RTA matters.
• Drafting pleadings, reports to clients, attending court hearings, working to court deadlines, liability investigations, gathering evidence, instructing experts and considering interesting medical causation issues.
• Prioritising work effectively and maximising efficiency in working practices, adhering to court deadlines and directions, as well as the client's service level agreements.
• Building working relationships internally and externally in order to maintain client relationships, developing business networks and creating a solid understanding of the Firm’s direction and client needs.
• Providing support and acting as the 'go to person' for more junior members in the team.

Solicitor – Catastrophic Loss

Project Manager

• Proactively plan, manage, and execute high-profile change initiatives
• Continuously monitor progress across multiple projects, maintaining clear objectives and customer requirements, and ensuring that all deliverables meet specified quality standards
• Provide regular reports and updates to senior stakeholders
• Manage communications with key stakeholders ensuring they are promptly informed of any changes to the project's status
• Collaborate with cross-functional teams, including Legal Operations, HR, Finance, Group Change, and Integrations, to ensure project alignment and successful outcomes.
• Ensure project budgets are managed and tracked against ROI and that any deviations are escalated.
• Support change management activities, including input into business communications and training material
• Effectively manage vendors, ensuring timely delivery of services, adherence to quality standards, and compliance with contractual agreements

Financial Planning and Analysis

• Supporting the Credit & Collections Supervisor and wider Finance team
• Play a key role in the day-to-day running of the Collections and Cashiering functions
• Help maintain service levels across shared inboxes
• Triage incoming emails, issue copy invoices, prepare statements of account, and distribute queries to the appropriate colleagues in line with firm processes
• Support workflow management across the firm by maintaining client assignments
• Prepare batch invoice files
• Process debt write-offs in line with approval authorisations
• Assist with credit risk reviews for new client onboarding
• Regular interaction with internal stakeholders and clients

Finance Operations Assistant

Human Resources

• Play a pivotal role in shaping and delivering our people strategy
• Drive divisional people priorities and cyclical HR processes (performance management, pay review, talent and succession planning, engagement initiatives)
• Lead business change projects and organizational structure reviews to ensure efficiency and alignment with business goals
• Implement HR policies and procedures, and support global recruitment aligned with local needs
• Collaborate with Centres of Excellence (Talent Acquisition, Reward, Performance & Engagement, HR Operations) to enhance colleague experience
• Coach and challenge leaders to foster effective leadership behaviors
• Use data insights to inform decisions and manage people risks
• Champion new technologies and innovative HR practices
• Contribute to HR strategy and lead cross-functional projects
• Share knowledge to support the development of the wider HR team

Assistant Manager – HR Advisor

• Assist fee earners on a case load of Motor Fast Track litigated files
• Deal with incoming post and filling in to the case management system, in order to pro-actively manage a case load
• Provide advice to clients on liability and quantum, procedural updates and reserves
• Review and gather medical reports and records for injury claims where appropriate

Paralegal – Motor Personal Injury

• Review and negotiate high-volume of Confidential Disclosure Agreements (CDAs) and related agreements adhering to the approved playbook and policies
• Administer CDA requests primarily in contract management system, including intake of initial request, drafting, negotiation and execution
• Work closely with business stakeholders to complete and/or action a CDA request
• Assist with providing guidance to requesters throughout CDA process
• Provide backup support for various contracting administration matters

DWF