Duke Careers

Manager

• Manage an assigned caseload to ensure timely assessment, planning, implementation, and evaluation of discharge plans and care transitions.
• Collaborate closely with interdisciplinary teams, patients, families, and community partners to coordinate safe, efficient care transitions.
• Assess all assigned patients for case management needs, including discharge planning, care transitions, advocacy, consultations, and patient/family education.
• Develop, implement, and evaluate individualized discharge plans ensuring timely and appropriate transitions of care.
• Coordinate services such as Home Health, Durable Medical Equipment (DME), transportation, Substance Abuse Treatment, outpatient follow-up, Skilled Nursing Facility (SNF) placement, and Acute Rehab referrals.
• Maintain effective communication with the healthcare team regarding assessment findings, discharge needs, and provider orders.
• Provide education to patients, families, and care teams regarding benefits, reimbursement guidelines, and regulatory requirements.
• Maintain timely, accurate documentation of assessments, interventions, discharge arrangements, and all actions taken.

Case Manager, Adult Transplant

Communications

• Lead the intake, prioritization, scoping, and execution of communications projects across Student Affairs alongside the Director of Communications.
• Own and manage the team’s project management system, establishing best practices for tracking work from request through completion.
• Develop and manage project timelines, dependencies, and deliverables, proactively identifying risks and adjusting plans as needed.
• Balance staff and student capacity to ensure timely delivery while maintaining creative quality and production standards.
• Serve as a primary point of coordination for complex, cross-divisional communications initiatives alongside the Director of Communications.
• Partner with colleagues across Student Affairs and the University to translate communications needs into clear, actionable project plans.
• Establish and maintain editorial and communications calendars to support proactive planning for news, campaigns, and events.
• Advise campus partners on communications strategy, channels, timing, and tools to support effective outreach.
• Support coordination during time-sensitive or high-impact moments such as major events, emergencies, or divisional announcements.
• Supervise communications staff and student employees, including workflow planning, coaching, and performance support.
• Review and provide feedback on communications deliverables to ensure clarity, consistency, accessibility, and alignment with Student Affairs and University brand standards.
• Ensure consistent processes and standards across communications outputs.
• Oversee the execution of email communications, including newsletters, ensuring clarity, tone, and alignment with divisional voice and branding.
• Review and refine content produced by others to ensure quality and consistency.
• Support in developing visually appealing graphics and content that align with the Student Affairs brand for a variety of topics, including student stories, event campaigns, digestible announcements, and campus life content.
• Direct and maintain flagship Student Affairs communications channels, including students.duke.edu, social media platforms, and email communications.
• Ensure regular, coordinated updates across digital platforms including social media, website, and digital flyer system.
• Monitor analytics and performance data across channels to inform communication strategies and recommend adjustments.
• Develop and maintain expertise in communications tools used across the division and advise colleagues on best practices.
• Perform related duties as assigned or required to meet departmental, Division and University goals and objectives, as assigned by their Supervisor, Director, or respective designees.

Assistant Director, Marketing and Communications

Counselor

• Conduct research to ensure patient information is complete and to identify services being rendered
• Verify and complete insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted
• Update patient registration information when demographics, new insurance or insurance changes are identified
• Create an estimate for identified services using the approved estimation tool
• Populate estimated patient liability information in electronic health record into patient’s account
• Make outbound calls to contact patients regarding estimates for upcoming visits/appointment, using the approved scripting
• Receive inbound calls from prospective patients who are price shopping and provide an estimate for potential services
• Collect estimated patient liability and provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances
• Provide education about financial assistance and payment options available to Duke patients
• Collect patient liabilities or indicate if patient requires follow-up at the point of service
• Document all patient conversations in electronic health record to alert staff if/when follow-up at arrival is required

Financial Care Counselor – Eye Center

• Manage service access activities and staff to achieve continuous and optimal patient care
• Supervise and coordinate activities of a clinic/department
• Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department
• Actively participate on committees to achieve desired outcomes
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments
• Train new personnel
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff
• Directly responsible for all personnel actions including hiring, performance appraisals, promotions, vacation schedules, and payroll records
• Maintain liaison with professional medical staff and other personnel

Service Access Manager – Imaging

Director

• Serve as the primary point of contact for current MBCS students.
• Advise students on degree requirements, academic policies, timelines, and program expectations.
• Monitor student academic progress and coordinate interventions, including support for students on academic probation or with low grades.
• Track students on Leave of Absence and support return-to-study processes.
• Serve as the student accommodations liaison.
• Maintain accurate student records and advising notes.
• Hold regular office hours to support student success and help resolve concerns.
• Represent students in monthly cross-program student support and care meetings.
• Serve as a liaison among students, faculty, program leadership, and campus partners across NSOE and Fuqua.
• Attend and participate in MBCS and university meetings; document and disseminate meeting notes as appropriate.
• Maintain shared program resources and records (e.g., Duke Box folders).
• Co-lead program logistics including orientation, professional development, room scheduling, swag ordering, catering, and community-building events.
• Lead planning and execution of the MBCS Graduation ceremony, including logistics, communications, materials, and data collection.
• Draft, curate, and disseminate timely and accurate student communications via email, newsletters, LMS, and other platforms.
• Collaborate with marketing teams on student stories, news updates, website content, and social media.
• Ensure MBCS website content remains current.
• Support recruitment and enrollment efforts including application reading, information sessions, campus visits, and admitted student events.
• Support continuous assessment through data collection, program evaluation, and analysis of student feedback.
• Design, administer, and analyze surveys and focus groups.
• Prepare reports and year-over-year summaries for program leadership.
• Support updates to the MBCS academic bulletin and accreditation requirements (e.g., SACS).
• Process invoices, purchase orders, procurement card charges, reimbursements, and expense reconciliation.
• Support budget tracking and financial documentation.
• Represent MBCS at university-wide meetings and initiatives.
• Support sustainability, inclusive excellence, and community initiatives.
• Participate in Student Services team meetings, retreats, and special projects.
• May supervise staff or student employees, as assigned.

Assistant Director, Programs – Master in Business, Climate, and Sustainability

Therapist

• Provide physical therapy services to patients /clients who have impairments, functional limitations, disabilities, or changes in physical function and health status resulting from injury, disease, or other causes.
• Collaborate with patients and families to create and update appropriate plans of care, setting measurable short- and long-term goals and establishing discharge plans.
• Demonstrate sound clinical reasoning in synthesizing complex evaluation data, identifying diagnoses, and developing comprehensive plans of care.
• Ensure patients and families understand when and how to access further interventions.
• Maintain competency in evaluations specific to your area of practice.
• Work collaboratively with supervisors and peers to optimize team productivity.

Physical Therapist

Risk

• Initiate, coordinate, and manage all investigational and evaluation activities associated with professional and general liability occurrences and claim pre-litigation files
• Negotiate resolution with the authority from the Director
• Provide preventive risk management assessment of processes, procedures, and programs
• Investigate and analyze potential and actual professional liability and general liability exposures in the Health System
• Recommend resolution and complete negotiation within authority granted by Director
• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations

Risk Manager

Operations

• Oversee the end-to-end JD application processing system
• Process and maintain accurate records of deposits, withdrawals, and other admitted-student actions
• Manage the electronic interface with LSAC UNITE, DukeHub, and related databases
• Train, supervise, and support the Office Coordinator
• Monitor and support immunization compliance for admitted students
• Maintain rigorous quality controls to ensure 100% accuracy
• Ensure compliance with Duke’s record-retention policies
• Coordinate workflows with internal partners
• Recommend and implement process improvements
• Manage the Admissions budget
• Process expense receipts and travel reimbursements
• Lead production of print and digital communications
• Send invitations, fee waivers, and outreach campaigns
• Compose and send applicant status updates
• Develop automated responses using campus-approved AI tools
• Counsel applicants and escalate when needed
• Prepare annual JD application and instructions
• Maintain and update the admissions website
• Support major admissions events
• Register staff for recruitment events
• Oversee travel logistics and materials
• Maintain records for future planning
• Maintain knowledge of exam policies

Assistant Director of Admissions – Operations

Human Resources

• Provide strategic direction to higher level leaders
• Build and maintain strategic relationships
• Partner with key stakeholders to align talent solutions with operational priorities
• Partner with the business on key talent initiatives
• Identify solutions to critical workforce planning trends
• Advise leaders to execute total rewards strategy and identify operational risks
• Handle employee relations escalations from HR business partners
• Consult and provide coaching and other support as needed.

Senior HR Business Partner

Customer Support

• Act as the primary internal gatekeeper for our Payer Relations Escalation Submission Site from our internal stakeholders.
• Review submissions for accurate documentation so analysts can properly work on the case.
• Send requests for additional information when necessary.
• Manage the group email box making sure communications reach the payer relations analyst.
• Track all escalations submitted through the press site making sure the right documentation is received to follow up on requests.
• Research payer policies for updates to make sure any new or emerging changes for commercial and federal payers.
• Take notes during meetings making sure all takeaways are documented.
• Develop spreadsheets for proper documentation for any research or escalations that come up.

Customer Service Associate – Payor Relations

• Provide psychosocial assessments of patients and families.
• Formulate, develop, and implement a comprehensive psychosocial treatment plan.
• Screen, identify, diagnose using DSM nomenclature, treat and manage mental health and/or substance use problems in patients.
• Provide consultative services to health care team members.
• Maintain records in accordance with departmental, hospital and/or health system policies.

Behavioral Health Therapist

• Manage and coordinate patient care and personnel needs in a DUHS Clinic
• Plan, develop, implement and evaluate ambulatory health care services, programs and activities
• Manage multi-specialty nursing services delivered within a specific clinic
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling
• Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff
• Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs
• Promote education for patients, patient families and the community
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources
• Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies
• Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic
• Cultivate exemplary customer service throughout the organization
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
• Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives
• Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients.

Nurse Manager, Operations – Offsite Oncology Clinics

Analyst

• Represent and communicate the value, status, and roadmap of assigned product(s) across DUHS.
• Maintain and prioritize product backlog and issue logs, ensuring timely resolution and alignment with DSO and DUHS goals.
• Coordinate with vendors and internal teams; manage SLAs, contract requirements, testing, and implementation.
• Provide clear, concise written and verbal communication and distill stakeholder needs into actionable components.
• Monitor success metrics, identify trends, and recommend improvements to enhance program effectiveness and value.
• Maintain product documentation, change management plans, communication plans, and readiness planning.
• Other duties as assigned.