Financial Care Counselor – Eye Center
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Morrisville • North Carolina • United States
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About the role
- Conduct research to ensure patient information is complete and to identify services being rendered
- Verify and complete insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted
- Update patient registration information when demographics, new insurance or insurance changes are identified
- Create an estimate for identified services using the approved estimation tool
- Populate estimated patient liability information in electronic health record into patient’s account
- Make outbound calls to contact patients regarding estimates for upcoming visits/appointment, using the approved scripting
- Receive inbound calls from prospective patients who are price shopping and provide an estimate for potential services
- Collect estimated patient liability and provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances
- Provide education about financial assistance and payment options available to Duke patients
- Collect patient liabilities or indicate if patient requires follow-up at the point of service
- Document all patient conversations in electronic health record to alert staff if/when follow-up at arrival is required
Requirements
- Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.
- Additional training or working knowledge of related business.
- Two years of experience working in a hospital service access, clinical service access, physician office or billing and collections.
- An Associate's degree in a healthcare related field and one year of experience working with the public.
- A Bachelor's degree and one year of experience working with the public.
Benefits
- $5,000 Commitment Bonus for qualifying candidates!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance benefit collectionpatient registrationfinancial counselingelectronic health recordestimation toolpatient liability estimationaccount balance managementdemographic updatestelephone verificationfinancial assistance education
Soft Skills
communicationcustomer serviceattention to detailproblem-solvinginterpersonal skillsorganizational skillsactive listeningempathyfollow-upeducational skills
Certifications
Associate's degree in healthcareBachelor's degreecertification in medical billingcertification in healthcare administrationcertification in financial counselingcertification in patient accesscertification in healthcare compliancecertification in medical codingcertification in insurance verificationcertification in customer service