Duke Careers

Service Access Manager – Imaging

Duke Careers

full-time

Posted on:

Location Type: Hybrid

Location: Durham • North Carolina • United States

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About the role

  • Manage service access activities and staff to achieve continuous and optimal patient care
  • Supervise and coordinate activities of a clinic/department
  • Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department
  • Actively participate on committees to achieve desired outcomes
  • Plan and schedule work for the front-end staff, ensuring proper distribution of assignments
  • Train new personnel
  • Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff
  • Directly responsible for all personnel actions including hiring, performance appraisals, promotions, vacation schedules, and payroll records
  • Maintain liaison with professional medical staff and other personnel

Requirements

  • High school diploma required
  • A bachelor’s degree in a related field is strongly preferred
  • Requires six years of experience of a progressive nature in a healthcare setting
  • Strong verbal and written communication skills
  • Data entry experience
  • Skilled in working with spreadsheets, databases and power point presentations
  • Medical terminology knowledge
  • Ability to organize and prioritize
  • Strong customer service background and experience
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryspreadsheetsdatabasesPowerPoint presentationsmedical terminology
Soft Skills
verbal communicationwritten communicationorganizationprioritizationcustomer service
Certifications
high school diplomabachelor's degree