Duke Careers

Administrative Assistant

• Provide comprehensive support to leadership team across multiple locations
• Ensure smooth HR operations and workflows
• Coordinate intricate schedules and manage calendars for senior leadership teams
• Draft and distribute meeting agendas; prepare presentation materials
• Manage logistics for new staff onboarding
• Organize travel plans for events and conferences
• Track and escalate IT tickets and operational issues
• Organize and coordinate departmental events including conferences and seminars

Administrative Specialist – Acute Care HR Team

Administration

• Collaborate with leaders across the institution to ensure compliance and risk management related to laws, institutional policies, and administrative requirements affecting community affairs
• Review, draft, and coordinate with VP for Community Affairs, university counsel, and other colleagues on memoranda of understanding, community partnership agreements, grant agreements, and other collaboration frameworks with community organizations and local authorities
• Understand and liaise with the office of community affairs and university colleagues on legal, policy, and personnel matters and provide advisement on issues related to community engagement
• Collaborate with offices at Duke and other entities to conduct training and informational sessions for staff on principles of engagement, compliance with regulations, and ethical standards related to community affairs
• In partnership with unit leaders, develop and implement a structured process of assessing sponsorships and deploying funding for these activities
• Monitor and interpret local legislative developments affecting community engagement and provide timely updates to the VP for Community Affairs and other leaders
• Facilitate the ability of the VP for Community Affairs to manage functions by advising on key constituencies, providing context and background information on issues and coordinating research as assigned
• Staff key leadership meetings, manage workflows and project timelines to ensure initiatives, deliverables, and resources are progressing according to plan objectives and in alignment with university goals
• Prepare executive reports, briefings, and presentations as well as correspondences
• Manage special projects and support unit leaders in guiding strategic initiatives

Deputy Administrator

Manager

• Lead the review, organization, and refinement of SOPs governing internal approval processes for academic programs, certificates, and degrees
• Serve as the primary contact for academic policy inquiries, interpreting and explaining policies to faculty, staff, and leadership
• Assist with preparation and documentation for regional and programmatic accreditors, ensuring compliance and readiness for site visits
• Design, implement, and maintain a centralized, searchable academic policy database in collaboration with IT and communications teams

Manager, Academic Policies

Therapist

• Develop, improve, or restore skills in activities of daily living, work or productive activities and play or leisure.
• Serve as a resource person for the team and department; participates in orientation of new staff therapists, physicians and other health personnel.
• Demonstrate and articulate sound clinical reasoning in synthesizing complex evaluation data identifying diagnosis and developing a comprehensive plan of care.

Occupational Therapist – Pediatric Inpatient Services

• Manage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care.
• Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.
• Monitor daily census and assignment to assure all patients are assessed.
• Perform other related duties incidental to the work described herein.
• Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.
• Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations.
• Provide education and guidance on these topics to providers, patients and families as needed.
• Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.
• Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.
• Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested.
• Develop and maintain positive working relationships with customers internal and external to Duke Health System.

Case Manager

• Manage complex calendars, meetings, travel, and high-priority communications for the Division Chief.
• Prepare and edit professional correspondence, reports, presentations, and leadership materials.
• Serve as a central point of contact for faculty, staff, trainees, and external partners.
• Track, organize, and maintain office systems, space assignments, distribution lists, and IT resources.
• Partner with Finance to process purchases, reimbursements, honoraria, and event expenses.
• Coordinate medical student, resident, fellow, and PA learner scheduling across clinical services.
• Manage TeamUp calendars, MedHub evaluations, and DukeHub registration support.
• Support teaching programs, workshops, Grand Rounds, and academic conferences.
• Lead logistics and communications for various educational events and initiatives.
• Design and distribute division-wide emails, newsletters, and announcements.
• Produce the quarterly Duke Palliative Care newsletter.
• Maintain and update Duke Sites, SharePoint, and Teams pages.

Administrative Specialist – Palliative Care

Program Manager

• Lead strategic initiatives in space planning and operational efficiency
• Ensure compliance and safety across multidisciplinary teams
• Oversee hospital unit moves and maintain care standards during transitions

Program Manager – Support Services

Director

• Provide effective management of the DUHS Palliative Care program.
• Ensure appropriate bottom-line targets for all practices' service lines are developed and met.
• Develop and maintain partnerships across the Health System.
• Work with marketing and communications functions to develop promotional programs.
• Provide oversight of the Palliative Care Volunteer Program.

Administrative Director – Palliative Care

• Provide physical therapy services to patients/clients who have impairments, functional limitations, disabilities, or changes in physical function and health status resulting from injury, disease, or other causes.
• Collaborate with patients and families to create and update appropriate plans of care.
• Exhibit age-appropriate competency skills relevant to the patient’s individual conditions.
• Maintain competency in evaluations specific to your area of practice.
• Provide clinical education for students, taking 1-2 students for long-term clinical rotations.

Physical Therapist – Pediatric Acute Care

Clinical Operations

• Provide overall direction and leadership for assigned clinical areas on a 24-hour basis
• Ensure the effective administrative management of clinical functions related to personnel and policy
• Direct and coordinate work of designated employees, manage personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of patient care within Wake County Oncology Clinics
• In collaboration with other administrative leadership, develop strategic and operational plans for assigned clinical areas(s)
• Communicate plans and continuously evaluate plans.
• Develop and communicate vision for unit care delivery models and facilitate ongoing refinement of such models.

Clinical Operations Director – Oncology Clinics

Translator

• Perform a variety of interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Health System.
• Participate as a neutral party in the role as conduit of information between Duke staff and the International or Domestic patient/visitors.
• Ensure accurate communication regarding outpatient services, hospitalization, and Health Care Education.
• Provide interpreter services, conveying the exact message without summarizing subjectively.
• Maintain accurate daily records and documentation within the program database.
• Promote customer satisfaction related to Duke services and notify Supervisor of any issues.
• Participate in continuing education programs and competency training.

Medical Interpreter – PRN

Counselor

• Obtain prior authorization/pre-certification for clinic and cath lab procedures as required by insurance carriers as needed according to PDC guidelines.
• Obtain insurance verification and inform patients of their financial liability.
• Arrange payment options for financially liable patients.
• Pre-register patients with accurate patient demographics and financial data as needed.
• Contact patients in advance if they do not have insurance listed and create estimates.
• Properly document all patient communication.
• Resolve insurance claim denials/rejections.
• Work monthly denial list to find any billing or denial issues.
• Calculate and collect payments appropriately for all patients.
• Resolve appropriate WQ and claim edits.
• Inform attending physician of patient financial hardship and keep the providers update regarding any peer to peer requests.
• Update billing system account notes and referrals to reflect the current insurance status of the patient.
• Reconcile necessary billing and work queue issues.
• Assist with department coverage as needed. It will include: referrals, recalls, order workqueues, no-show lists, in-basket messages, log into the cisco phone system and take calls to help the team, cover the front desk check-in and check-out.
• Gather necessary information and documentation to support proper handling of billing inquiries and complaints.
• Handle cash management and close out other employees cash on a daily basis.

Financial Care Counselor – Cardiology

Financial Planning and Analysis

• Manage service access activities and staff to achieve continuous and optimal patient care
• Supervise and coordinate activities of a clinic/department
• Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department
• Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans
• Serve as a representative for the clinic/department to both internal and external groups
• Plan and schedule work for the front-end staff
• Train new personnel
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff
• Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams
• Directly responsible for all personnel actions including hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports
• Coordinate diagnostic and treatment activities of the clinic/department with services of other departments
• Greet and provide assistance to visitors and patients
• Maintain liaison with professional medical staff and other personnel in administering policies and procedures
• Develop policies and procedures to improve patient care and utilization of clinic/department resources
• Collect and analyze data for the preparation of composite reports and special projects
• Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance
• Independently execute appropriate action plans based on findings
• Enforces regulatory and compliance requirements (HIPAA, JCAHO, etc)

Service Access Manager – Cancer Center Financial Care

• Implement occupational therapy services for patients under the supervision of an occupational therapist.
• Demonstrate and articulate sound clinical reasoning in treatment planning, implementation, and monitoring of patient progress.
• Recognize when standard patient protocols or treatment plans need modification to meet individual patient needs and report to the therapist.
• Understand the role of therapy in the context of the patient's age, total needs perspective, and environment.
• Perform age-appropriate advanced competency skills in area of practice and with respect to individual patient’s problems.
• Consistently report patient progress/status to the therapist to allow for updates to goals and modifications to the treatment program.
• Recommend discharge of patient at the point of optimal benefit of treatment.
• Utilize support personnel (aides, senior aides) when appropriate and available.
• Collaborate effectively with other members of the health care team.

Certified Occupational Therapist Assistant – Inpatient

• Create and execute all CDS programs, including the Full Frame Documentary Film Festival, artist residencies, and workshops.
• Collaborate with leadership, faculty, and staff to design programs for documentary makers.
• Develop publicity and marketing materials for programs and events.
• Build and maintain relationships with artists and institutions.
• Plan and manage events such as arts programming and workshops.
• Develop and manage program budgets.
• Prepare regular reports on program impact and metrics.