Service Access Manager – Cancer Center Financial Care
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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About the role
- Manage service access activities and staff to achieve continuous and optimal patient care
- Supervise and coordinate activities of a clinic/department
- Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department
- Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans
- Serve as a representative for the clinic/department to both internal and external groups
- Plan and schedule work for the front-end staff
- Train new personnel
- Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff
- Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams
- Directly responsible for all personnel actions including hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports
- Coordinate diagnostic and treatment activities of the clinic/department with services of other departments
- Greet and provide assistance to visitors and patients
- Maintain liaison with professional medical staff and other personnel in administering policies and procedures
- Develop policies and procedures to improve patient care and utilization of clinic/department resources
- Collect and analyze data for the preparation of composite reports and special projects
- Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance
- Independently execute appropriate action plans based on findings
- Enforces regulatory and compliance requirements (HIPAA, JCAHO, etc)
Requirements
- High school diploma required
- A Bachelor's degree in a related field is strongly preferred
- Requires six years of experience of a progressive nature in a healthcare setting
- An Associate's degree may substitute for two years of experience
- A Bachelor's degree may substitute for four years of experience
- Strong verbal and written communication skills
- Data entry experience
- Skilled in working with spreadsheets, databases and power point presentations
- Medical terminology knowledge
- Ability to organize and prioritize
- Strong customer service background and experience
- Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
- Knowledge and ability to apply situational leadership skills
- Ability to effectively lead teams and establish and maintain effective relationships with other personnel
- Knowledge of general accounting principles
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrymedical terminologyspreadsheetsdatabasesPowerPoint presentationsgeneral accounting principles
Soft skills
verbal communicationwritten communicationorganizational skillsprioritizationcustomer servicesituational leadershipteam leadershiprelationship building
Certifications
Bachelor's degreeAssociate's degree