Doosan

Business Analyst

• Assistance in the implementation of employee development programs, including DCM, MBO, development plans, career paths, and follow-up evaluations.
• Support for meetings and activities aimed at organizational development.
• Supervision and management of the Talent Management module within the HR system.
• Coordination and ensuring unified global Talent Management processes and policies across all company regions.
• Collection and analysis of talent-related data, preparation of regular reports and analysis, and support for evaluating goals.
• Maintaining collaboration with regional HR teams, managers, global HR teams, headquarters, and suppliers.

Talent Management Analyst

Analyst

• Provides Level 1 support for customers including Dealers, Internal users, External users, National Accounts, and Suppliers.
• Follows ITIL and Knowledge Centered Support (KCS) best practices to ensure Customer Satisfaction (CSAT), Quality, and Service Level Targets are met.
• Receiving phone calls, chats, electronic forms, and walk-up customer support.
• Logging Tickets & Managing workload within the ITSM Service Desk software solution.
• Service Request fulfillment.
• Incident resolution or providing work around steps for known errors.
• Providing training on supported hardware and software applications.

Service Desk Analyst I

Data Scientist

• Building relationships with stakeholders
• Identifying business opportunities for growth and cost-saving
• Promoting the adoption of innovative solutions
• Championing the use of automation tools and advanced technologies
• Leveraging GenAI and machine learning to maximize financial impact
• Automating decisions to enhance efficiency
• Collaborating with academic and industry partners
• Utilizing advanced analytics to solve business problems
• Generating insights from data to drive strategic decisions

Customer Support

• Manage customer queries coming in through multiple channels (email, phone, salesforce)
• Implement best practice Customer Service in alignment with business requirements and corporate standards
• Contribute to the maintenance of key performance indicators and metrics and escalate issues which impact and impede Customer Service performance
• Manage end-to-end order fulfilment process using ERP system
• Strive for continuous improvement of customer service performance
• Establish and maintain excellent working relationships with the Field Sales teams

Customer Services Representative, Spanish

Auditor

• Investigate machine failures and judge warranty claims per warranty policy for your region in EMEA.
• Manage communication with dealers and Service Managers based throughout EMEA.
• Analyse machine failures for your product and support Product Service Managers with issue investigation.
• Analyse dealer claim behaviour for your region.
• Process warranty claims per Bobcat Warranty Policy.
• Consolidate warranty documentation and validate all information reported on claims.
• Process warranty claim decision, get approval per Level of Authority, notify customer of outcome and initiate credit, repair or replacement product.
• Support distributor and customer warranty queries timely with the help of internal stakeholders.
• Process service support invoices, maintain records, resolve any customer/dealer disputes.
• Successfully complete Warranty claims within agreed timelines.
• Analyse dealer claim behaviour and perform dealer audits.
• Analyse product claim behaviours and review with Product Service Managers.
• Provide regular reporting for your product and region.
• Visit dealers locally in EMEA together with the Service Manager for Auditing & training purposes.
• Stay up to date of product evolutions for all products.
• Ensure general understanding of the working of all products.
• Develop in-depth technical expertise for your product.
• Maintain a close relationship with the Product Service Manager to get technical expertise, learn about technical issues and function as a technical backup.

Warranty Auditor

Financial Planning and Analysis

• Lead financial monthly and annual costing processes, validating standard and actual costs cost calculations.
• Analyze monthly financial results, including variances in standard costs, purchase price variance, and inventory.
• Build knowledge of end-to-end processes to support strategic decision-making.
• Support sourcing and plant operations with performance analysis, cost reduction initiatives, and inventory control.
• Provide accurate financial reporting to stakeholders and the parent company, including ad hoc reports for investor relations.
• Assist in audits and ensure compliance with IFRS standards.

Senior Financial Cost Analyst – EMEA

Operations

• Provide financial analysis and coordination to the EMEA plants, logistic and sourcing process financials
• Act as an effective business partner for the EMEA operations leadership
• Ensure effective financial management and control across EMEA operation
• Drive profitability and cost-efficiency through robust financial leadership and partnership with operations leadership
• Perform timely and insightful financial and operational analyses, and present the related data, information and reports to the operations management team for review, decision-making, and action
• Guarantee the internal control into EMEA operations (Manufacturing + Supply chain)
• Lead discussions on financial performance in EMEA operations, driving action plans and cost improvement
• Lead SAP implementation and system improvement into operations controlling
• Improve key performance metrics, such as inventory turns and productivity cost reduction and achieving financial targets such as P&L, WC and OCF
• Strengthen the plant control implementing best practices
• Establish and maintain adequate internal controls
• Ensure COGS control and efficiency analysis of all operational areas within EMEA
• Support business plans, such as Annual Operating Plan and Long Range Plan (LRP)
• Conduct investment analysis across all operations
• Develop and implement finance/operations indicators/KPIs
• Establish strong relationship with key stakeholder groups across procurement, engineering and manufacturing operations

Operations Controlling Leader – EMEA

Field Engineer

• Provide basic assistance to Senior Field Representatives at regional off-site fuel cell powerplant global locations
• Provide hands-on support of maintenance and repair services on-site for fuel cell installations
• Participate in the commissioning of new fuel cells at new sites
• Support troubleshooting, testing and repair activities on existing fuel cell installations
• Perform controlled troubleshooting and repairs on fuel cells installed at customer sites
• Collaborate with others to support the commissioning of new fuel cell installations
• Perform service and troubleshooting on ancillary equipment used for overall fuel cell operation
• Understand the principles of large distribution switchgear 480-volt systems
• Understand mechanical and electrical componentry, plumbing and systems operation
• Complete all assigned reports prior to leaving customer site
• Provision and maintenance of accurate product service histories

Field Service Technician I

Sales

• Provide strategic leadership for the overall management of the territory, driving sales performance and market share growth
• Optimize the territory's sales potential by identifying and capitalizing on growth opportunities and addressing sales challenges
• Collaborate with cross-functional teams to align territory strategies with broader company goals and initiatives
• Proactively provide field insights and recommendations to key decision-makers
• Effectively communicate and influence large dealer organizations and high-volume districts
• Build and maintain strategic relationships with key independent dealers and senior stakeholders
• Provide guidance and support to dealers in developing and executing strategic sales plans
• Enhance dealer communication, accountability, and performance management processes
• Demonstrate comprehensive understanding of dealer sales agreements to ensure compliance and mutually beneficial partnerships
• Adapt and execute tailored strategies for a diverse range of dealers to maximize results
• Develop advanced training programs for independent dealers focused on sales techniques, market trends, and customer retention
• Implement a robust coaching and development framework to enhance dealer capabilities
• Drive innovation in training and development processes to improve sales and service experiences
• Guide direct reports through regular follow-ups, coaching, and mentoring when applicable
• Provide leadership and direction to the sales team and collaborate with other regional leaders
• In coordination with the Director – Dealer Accounts, participate in interviews for District Sales Managers or Sales Support Specialists

District Sales Manager

• Manage a designated sales territory by developing understanding of market potential, customer demographics, and competitive landscape
• Work with dealerships to ensure quality customer experiences and high customer satisfaction
• Protect and manage financial resources of the company and its dealers
• Drive dealer performance via quarterly Sales/Action Plan meetings and review of sales data
• Provide dealer training, promotions, and conduct/facilitate district sales training schools
• Develop annual district strategy and individual dealer strategy and attain market share goals through product sales
• Market and sell all available products to drive branding and respond to order and retail requests
• Collaborate with cross-functional teams and communicate dealer/customer needs within the company
• Ride with new sales specialists to orientate them to the company

District Sales Manager I

Accountant

• Erstellung der Monats-, Quartals- und Jahresabschlüsse nach IFRS und HGB
• Sachverhalte in der Bilanz klären
• Kontenabstimmungen und -klärungen; Unterstützung in der operativen Buchhaltung
• Enge Zusammenarbeit mit externen Wirtschaftsprüfern und Betriebsprüfern
• Sicherstellung der Einhaltung lokaler, nationaler und internationaler Gesetze im Bereich der Buchhaltung
• Erstellung von statistischen Berichten
• Analyse von Finanzkennzahlen; enge Zusammenarbeit mit Controlling
• Unterstützung in Projekten im Bereich Accounting/Controlling

Senior Accountant

Manager

• Manage the Bobcat – Compact dealer network for a portion of the French territory.
• Drive dealers to grow their and our business with clear ideas through day-to-day business relationships.
• Support dealer and represent the brands in customer visits.
• Keep close contact to dealers to generate trust, profitable business, and long-term partnership.
• Demand planning & market forecasting: Plan, discuss and agree a marketing plan with the dealers in the region of responsibility and drive its fulfillment.
• Monthly forecast the demand for the districts under responsibility and proactively inform about foreseen changes in the market.
• Network Development: Capability to figure out possible change in the actual network defining timing and procedure with solid business plan analysis.
• Constantly monitor, develop, and evaluate the network’s performance and development, based on the company’s strategy and performance measurement tools.
• Capacity of interpret the market trend: Good skills in the interpretation of the market trend and capability to figure out basic actions to adapt dealer network results to those identified changes.
• Knowledge of the market and of the competitor activity.
• Market appearance: In collaboration with the back office, organize, run, report, and evaluate brand awareness/reputation forming activities like fairs, road shows, advertising campaigns, press-contacts.
• Coordinate proper branding image among facility branding, dealer service vehicles, and alike, while recommending job stories, social media communication, advertisement, etc.
• Market Intelligence: Be the back-office’s ear on the market and monitor the development of new trends in pricing, communication, products, customer needs and respective sales tools.
• What sets you apart: 4+ years of experience in exclusive dealer network management in the industrial goods sector.
• Understand of B2B activities, needs, and strategy.
• Good organization skills and follow up, communication skills.
• Fluent in French and English.
• Team spirit and team leader personality.
• Willingness to travel 50% of the work time.