Doosan

Manager

• Successfully manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s.
• Deliver market leading customer service and enhance customer satisfaction while building strong relationships with stakeholders.
• Oversee and guide Field Service and Resident engineers, conducting performance evaluations.
• Overview KPI linked data for VOR’s, breakdowns and PM services.
• Build and maintain customer relationships and address customer enquiries and concerns.
• Analyze team performance metrics and monitor reports on service delivery and productivity.
• Manage absenteeism and conduct Return to Work reviews, as well as authorization of annual leave requests and monitoring of overtime requests.
• Ensure adherence to safety regulations and company policies, collating accident investigation documentation and liaising with Health and Safety Manager.
• Review incoming CVs in collaboration with Operations Manager and participate in the interviewing process for candidate selection.

Field Service Manager

Supply Chain

• The Supply Chain Analyst will support the business objectives by managing supply chain activities, including material planning, purchase order management, logistics management, and supplier relationships.
• Analyze, plan, schedule, and order materials on time while managing specific inventory levels to maximize operational efficiency and working capital to achieve business objectives.
• Engage in purchase order management thru the entire procure to pay cycle.
• Evaluate, select, and recommend preferred logistical methods to achieve business objectives.
• Maintain supplier relationships to facilitate partnerships with suppliers to achieve our annual operating plan.
• Manage various supply chain activities to enhance quality, cost effectiveness, and maximize operating income.

Supply Chain Analyst

Business Operations

• Support operational issues in existing systems (ERP; Finance; MES; Dealer Portal)
• Assist functional leads in system support including troubleshooting, testing, and documenting issues
• Document corrective actions taken to resolve logged incidents
• Engage Subject Matter Experts to develop and implement change requests
• Develop training materials focusing on Oracle eBusiness & SAP ERP systems
• Participate in formal training activities for a global end user community

Business Systems Co-Op

Human Resources

• Provide support to management and employees in all areas of Human Resources
• Maintain and enhance the organization’s employee relations, policies, processes, and practices
• Ensures the full recruitment process in line with the Headcount expectations
• Act as an HR Business Partner for all Human Resources questions related to employees and teams
• Guide employees on training of MBO & PPIS process & System
• Assist managers with succession planning and development discussions
• Serve as main contact for internal and external questions relating to policy, social legal matters, labor regulations
• Identify and develop key processes which ensure legal conformity, liability minimization and gains in efficiency
• Plan and control the headcount, responsible for hiring and introduction process across DIEU

Field Service Manager

Supply Chain Analyst

Business Systems Co-Op

HR Operations Manager – Germany