Domestic & General

Analyst

• Lead the creation of accurate workload forecasts
• Build robust staffing models
• Guide strategic conversations across the business
• Maintain the integrity of resource planning toolsets
• Ensure that decision‑makers have the insight they need to plan effectively
• Own the development and maintenance of multi‑channel demand forecasts
• Run and maintain monthly Erlang‑based models
• Lead structured forecast review sessions with senior stakeholders
• Conduct in‑depth Forecast‑vs‑Actual analyses
• Produce high‑level planning packs for senior management

Senior Resource Planning Analyst

Sales

• As a Retentions Advisor, you’ll be at the heart of our customer experience, helping customers rediscover the value of staying with us.
• By building rapport, asking the right questions, and offering personalized solutions, you’ll make a real difference in every conversation.
• This is a dynamic and fast-paced role where you’ll start your day on our telephony system, speaking with a high volume of customers.
• You’ll work towards clear retention targets while ensuring every interaction meets FCA standards.

Senior Resource Planning Analyst

Customer Sales Advisor – Retentions