Domestic & General

Engineer

• Administer Microsoft Intune for device compliance, application deployment, and security policies.
• Manage MDM/MAM strategies for Windows and mobile devices.
• Implement and manage patching and operating system updates via Intune.
• Deploy and maintain Windows Autopilot for zero-touch provisioning.
• Package and deploy applications using Intune and ADT.
• Develop and maintain PowerShell scripts for automation and troubleshooting.
• Support SCCM, including co-management scenarios.
• Create and manage Azure VMs, build templates, and perform maintenance.
• Support Citrix environments and manage Ivanti tools.
• Assist with administration of Microsoft Teams, Exchange, OneDrive and SharePoint.
• Support endpoint and network security initiatives using Rapid7, Zscaler, Airlock, and CrowdStrike.

Modern Workplace Engineer

Analyst

• Preparing and publishing schedules for front-line teams, ensuring alignment with customer demand and operational needs
• Proactively identifying gaps or variances in coverage and working with stakeholders to resolve them
• Ensuring all activity – including meetings, training, and holidays – is reflected in schedules in a timely manner
• Supporting the shift review and flexible working processes to meet evolving business needs
• Handing over schedules to the Realtime team and highlighting areas of pressure or opportunity
• Playing a key role in the annual peak planning process
• Building strong relationships across Operations and Planning to support a one-team approach
• Maintaining accuracy of schedules and contributing to continuous improvement across the Planning cycle

Scheduling Resource Analyst

Sales

• Define and execute the UK sales strategy to deliver growth, customer value and regulatory excellence
• Lead internal and outsourced sales operations, ensuring consistent performance and conduct
• Own UK sales targets, including revenue, conversion, margin and customer value
• Provide oversight of outsourced partners across performance, risk, quality and contractual outcomes
• Partner with Marketing on demand generation, pricing and proposition strategy
• Ensure full compliance with FCA requirements, SMCR responsibilities and internal policies
• Lead performance management, KPIs, MI and strategic interventions
• Oversee workforce planning to ensure capacity aligns with sales demand
• Drive colleague capability, engagement and incentives while managing conduct risk
• Lead pricing analysis and commercial optimisation
• Monitor market and competitor trends to identify risks and opportunities
• Contribute to wider UK Operations strategy and transformation

Sales Director

Risk

• Challenge, support and work with 1st Line teams on risk identification, assessment, and control adequacy related to digital and tech processes and data and products.
• Be a key point of contact for the business and effectively engage with the 1st line as a Risk Business Partner
• Work with the first line and collate / coordinate updates with the 1st line on their risk profiles for aligned reporting on tech, data and product risk report as part of Group Risk Reporting
• Support, challenge and guide first line on tech, data and product RCSA process.
• Act as Group Risk Representative on any business projects and initiatives in the areas of tech, data and products where the representative should challenge and advise as a Risk Business Partner to the business.
• Attend associated working groups and committees in these areas as needed
• Partner with first line on the operational risk events process in these areas, guide, train and raise awareness as needed and guide the first line to report and rectify with robust actions to strengthen the control environment, as required.
• Support enhancements to D&Gs Tech, Data and Product Risk Control Framework by identifying and embedding key controls across the area area’s lifecycle.
• Monitor implementation of risk controls across business units and functions, gathering feedback to support continuous improvement.
• Coordinate and prepare reports and presentations for governance forums as part of group risk reporting
• Stay on top of regulatory and wider updates in the areas of responsibility and engage with the wider Group Risk team and all lines of business on the evolving landscapes and potential impact to the business.

Modern Workplace Engineer

Scheduling Resource Analyst

Sales Director

Senior Risk Business Partner – Tech, Data & Product