Domestic & General

Sales

• Define and execute the UK sales strategy to deliver growth, customer value and regulatory excellence
• Lead internal and outsourced sales operations, ensuring consistent performance and conduct
• Own UK sales targets, including revenue, conversion, margin and customer value
• Provide oversight of outsourced partners across performance, risk, quality and contractual outcomes
• Partner with Marketing on demand generation, pricing and proposition strategy
• Ensure full compliance with FCA requirements, SMCR responsibilities and internal policies
• Lead performance management, KPIs, MI and strategic interventions
• Oversee workforce planning to ensure capacity aligns with sales demand
• Drive colleague capability, engagement and incentives while managing conduct risk
• Lead pricing analysis and commercial optimisation
• Monitor market and competitor trends to identify risks and opportunities
• Contribute to wider UK Operations strategy and transformation

Sales Director

Risk

• Challenge, support and work with 1st Line teams on risk identification, assessment, and control adequacy related to digital and tech processes and data and products.
• Be a key point of contact for the business and effectively engage with the 1st line as a Risk Business Partner
• Work with the first line and collate / coordinate updates with the 1st line on their risk profiles for aligned reporting on tech, data and product risk report as part of Group Risk Reporting
• Support, challenge and guide first line on tech, data and product RCSA process.
• Act as Group Risk Representative on any business projects and initiatives in the areas of tech, data and products where the representative should challenge and advise as a Risk Business Partner to the business.
• Attend associated working groups and committees in these areas as needed
• Partner with first line on the operational risk events process in these areas, guide, train and raise awareness as needed and guide the first line to report and rectify with robust actions to strengthen the control environment, as required.
• Support enhancements to D&Gs Tech, Data and Product Risk Control Framework by identifying and embedding key controls across the area area’s lifecycle.
• Monitor implementation of risk controls across business units and functions, gathering feedback to support continuous improvement.
• Coordinate and prepare reports and presentations for governance forums as part of group risk reporting
• Stay on top of regulatory and wider updates in the areas of responsibility and engage with the wider Group Risk team and all lines of business on the evolving landscapes and potential impact to the business.

Senior Risk Business Partner – Tech, Data & Product

Analyst

• Conduct reviews and assessments of business processes to identify control gaps, inefficiencies, and risks
• Develop, document, and maintain internal control procedures and workflows
• Monitor control performance and ensure compliance with internal policies and external regulations
• Support audits (internal/external) by preparing documentation, evidence, and walkthroughs
• Partner with process owners to implement remediation plans and strengthen controls
• Analyze data to identify trends, exceptions, or areas requiring corrective action
• Maintain risk and control matrices (RCMs), process maps, and control documentation
• Assist in developing dashboards, KPIs, and reporting for leadership
• Support change management processes to ensure controls are built into new initiatives
• Recommend process improvements that drive efficiency without compromising compliance

Business Controls Analyst

Manager

• Oversee the identification, documentation, and testing of first-line controls across key business processes.
• Ensure operational teams understand and execute their control responsibilities.
• Lead periodic risk assessments and control self-assessments (RCSAs).
• Maintain governance to enhance process maps, standard operating procedures (SOPs), and risk/control matrices (RCMs).
• Coordinate with second- and third-line teams on audits, reviews, and compliance requirements.
• Track remediation plans, monitor deadlines, and ensure timely closure of control gaps.
• Develop reporting on control health, issues, KPIs, emerging risks, and operational performance.
• Partner with cross-functional teams to embed controls in new initiatives.
• Manage risk events

US First Lines Control Manager

QA Engineer

• Conduct end-to-end outcome testing for various customer interactions and journeys, providing quality scoring based on a defined framework.
• Produce clear, insightful reports for senior management, highlighting any areas of risk or non-compliance with internal policies and external regulations.
• Identify and escalate instances of customer detriment or process failure promptly and through the correct channels.
• Provide meaningful, data-led insight to support improved customer, regulatory and commercial outcomes.
• Foster a culture of continuous improvement by promoting process-oriented thinking, encouraging curiosity, and supporting improved ways of working.
• Support change initiatives that impact the Product function, helping to embed improvements in a consistent and scalable way.

Sales Director

Senior Risk Business Partner – Tech, Data & Product

Business Controls Analyst

US First Lines Control Manager

Outcome Tester