Senior Manager, Service Delivery Improvement

Domestic & General

Senior Manager managing service delivery improvement within Domestic & General in a critical transformation phase. Leading initiatives to enhance operational effectiveness and set long-term foundations.

Posted 7/2/2026full-timeNottingham • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Mobilise and stabilise the delivery of Repair Workflow Management Phase 1, ensuring readiness for launch and maintaining pace across key milestones
Establish governance, delivery forums and decision-making processes that support effective programme execution
Assess current operational service delivery and enablement ways of working, identifying opportunities to improve effectiveness and alignment
Implement a clear operating model with defined roles, responsibilities and governance structures
Create a consolidated view of all transformation activity impacting the White Goods function, including risks, dependencies and resource impacts
Develop and maintain a prioritised transformation roadmap to support leadership decision-making
Evaluate team capacity, capability and readiness against future delivery requirements
Produce a practical capability improvement plan that addresses key gaps and supports sustainable service delivery
Ensure a smooth transition to the permanent role through a structured knowledge transfer and handover

Requirements

What you’ll need

Lead and stabilise complex service delivery and transformation initiatives within a fast-moving operational environment
Build effective governance frameworks, delivery rhythms and decision-making structures that drive accountability and momentum
Assess and improve operating models, implementing ways of working that increase collaboration and efficiency across teams
Analyse the impact of multiple transformation programmes, balancing priorities, risks, capacity and capability requirements
Develop clear, prioritised roadmaps that support strategic decision-making and successful delivery outcomes
Identify organisational capability gaps and create practical improvement plans to strengthen service delivery performance
Engage and influence senior stakeholders, providing clear insight, direction and recommendations
Create a structured and effective handover, ensuring continuity and long-term success for the permanent postholder

Benefits

Comp & perks

Personal and Professional growth is encouraged
Internal Mobility programmes providing networking opportunities
Leadership development programmes
Work-Life balance with a hybrid role
Health Cash Plan
Instant discounts
Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service Delivery ManagementTransformation Initiative LeadershipOperational AssessmentCapability Gap AnalysisRoadmap Development

Soft Skills

Influencing Senior StakeholdersCollaborationDecision-MakingCommunication