Dolby Laboratories

Compliance

• Assist in managing Dolby’s licensing compliance program in Taiwan
• Licensee audit processes and ensuring internal strategy alignments with other functional groups
• Accountable for Compliance revenue target and team performance in the mainland China region
• Develop and maintain a strong strategic partnership with the Dolby’s Commercial Partnership and Patent team
• Recover revenue from licensees identified as non-compliant in the use of Dolby IP
• Provide appropriate guidance and lead audit firms in obtaining accurate audit results
• Play an important role in the settlement negotiations
• Align with Dolby overall strategy and goals
• Lead and provide guidance to grow engagement managers in China
• Maintain necessary relationships with licensees and industry bodies

License Compliance Manager

Recruitment

• Coordinate interviews across multiple time zones (phone, virtual, and onsite)
• Manage complex scheduling logistics across candidates, recruiters, and interview panels
• Proactively resolve scheduling conflicts and ensure timely communication with all stakeholders
• Own preparation and processing of offer letters
• Manage offer-related coordination, including updates, changes, and follow-up to ensure timely and accurate execution
• Serve as a key point of contact for candidates throughout the interview process
• Maintain professionalism and confidentiality in all interactions
• Maintain accurate candidate data within recruiting systems
• Track interview progress, scheduling status, and key recruiting activities
• Provide support for reporting, trackers, and operational workflows as needed
• Identify opportunities to improve scheduling efficiency and process flow
• Support multiple recruiters across different functions and regions
• Assist with ad hoc recruiting coordination and operational activities as needed
• Partner closely with recruiting and operations stakeholders to keep work moving efficiently

Recruiting Coordinator – Contract

Engineer

• Own the technical onboarding journey from contract signature to production go-live.
• Ensure customers can seamlessly integrate our products and services into their architecture.
• Guide customer technical teams through APIs, data flows, SDKs, configuration, workflows, and best practices.
• Proactively identify integration risks or gaps and drive them to resolution using efficient, repeatable approaches.
• Use available tools, automation, and AI-assisted capabilities to improve delivery efficiency, diagnostics, and integration workflows.
• Continuously look for ways to reduce friction, manual effort, and time-to-production for customers.
• Apply structured problem-solving and intelligent tooling to speed up troubleshooting and root-cause analysis.
• Share insights and patterns with Product and Engineering to improve product usability and service reliability.
• Ensure customers fully understand the product, its capabilities, and how to use it effectively.
• Explain complex technical concepts in a clear, accessible way for customer engineers and stakeholders.
• Investigate and resolve integration issues across complex end-to-end scenarios.
• Debug across Java, Kotlin, TypeScript, Swift, APIs, infrastructure, and streaming workflows as needed.
• Collaborate with Engineering and Product to resolve deeper technical challenges.
• Ensure all technical milestones are met before go-live.
• Validate monitoring, logs, metrics, and operational dashboards.
• Provide clear, concise documentation and handover notes to Support and Customer Success to ensure smooth long-term operations.

Staff Delivery Engineer

Support Engineer

• Take ownership of escalated customer issues from Level 1 Support and drive them to resolution.
• Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services.
• Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures.
• Lead or actively contribute to live incident bridges involving customers, internal teams, and partners.
• Provide clear, timely communication during incidents, including status updates and customer-facing explanations.
• Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments.
• Leverage AI tools and automation to enhance operational efficiency and incident response.
• Participate in pre-event readiness planning for critical customer events.

Staff Operational Support Engineer

Manager

• Own the end-to-end renewal pipeline in Salesforce across all segments
• Build and maintain a rolling multi-quarter forecast
• Report on NRR, GRR, churn, and ARR-at-risk to leadership and Finance
• Engage customers on commercial discussions and case-by-case interventions to progress renewals or de-escalate risk
• Design automated renewal communication workflows
• Capture structured churn reasons at every close
• Produce quarterly commercial insights report
• Partner with CSM, TAM, Support, Delivery, Sales, Finance, Billing Support, Product, and Legal
• Drive aggressive use of AI to scale the renewal motion

Renewals Manager

Security Engineer

• Serve as the trusted cybersecurity advisor to Business Unit / Region leadership
• Ensure security is integrated into business strategy and major initiatives from inception through execution
• Lead or coordinate cybersecurity risk assessments for the BU
• Facilitate identification, evaluation, treatment, and tracking of cyber risks
• Coordinate with the SOC, IR team, and business stakeholders
• Support or lead security risk assessments of key third-party vendors
• Champion a culture of shared responsibility for cybersecurity within the BU

Business Information Security Officer

Customer Success Manager

• Customer Relationship Management: Build and maintain strong relationships with customers, understanding their business needs, goals, and requirements to proactively deliver value.
• Success Planning: Develop and execute strategic "Success Plans" that align our video technology with the customer’s business KPIs (e.g., churn reduction, viewer engagement, ad revenue).
• Executive Presence: Conduct high-level Quarterly Business Reviews (QBRs) focusing on data, ROI, and future roadmaps.
• TAM Partnership & Orchestration: Act as the primary business counterpart to the Technical Account Manager (TAM). You will lead regular account health synchronizations to align the customer's business roadmap with the TAM’s technical stability plan, ensuring that technical milestones (like ad integrations or platform migrations) are directly contributing to the client’s overarching business KPIs.
• Strategic Renewal Leadership: Lead the end-to-end renewal strategy by articulating the realized value and ROI delivered throughout the contract term.
• Adoption & Enablement: Ensure the customer is utilizing the full breadth of the platform, not just the basic features.
• Feedback Loop & Customer Advocacy: Serve as the voice of the customer. Synthesize customer business needs into actionable insights for the Product team to influence the long-term roadmap.
• AI-Driven Insights: Leverage agentic AI tools to automate data collection and health-score monitoring, allowing you to focus on high-level strategic intervention and "Human-in-the-loop" decision-making.
• AI Workflow Optimization: Partner with our Product/Ops teams to refine AI agents that handle repetitive manual tasks (like meeting summaries, usage reporting, and basic documentation), freeing up your time for deeper customer strategy.

Strategic Customer Success Manager

• Serve as the trusted cybersecurity advisor to Business Unit / Region leadership
• Translate Dolby’s global cybersecurity strategy, policies, and standards into actionable, BU‑specific roadmaps and controls
• Ensure security is integrated into business strategy and major initiatives from inception through execution
• Act as the “voice of the business” to the CISO
• Lead or coordinate cybersecurity risk assessments for the BU
• Facilitate identification, evaluation, treatment, and tracking of cyber risks
• Support compliance with relevant regulatory, legal, and contractual requirements
• Embed security-by-design principles into BU projects, products, and services
• Act as the primary BU point of contact for security incidents
• Support or lead security risk assessments of key third‑party vendors, partners, and service providers
• Champion a culture of shared responsibility for cybersecurity within the BU.

People Operations

• Provide day‑to‑day HR administrative support across core People Operations processes
• Manage onboarding and offboarding administration, including documentation, system updates, checklists, and coordination with internal partners
• Prepare employment verification letters, travel letters, and other standard HR documentation in a timely and accurate manner
• Own document creation, filing, and records management, ensuring confidentiality and compliance with data privacy requirements
• Support maintenance of HR systems and shared files, ensuring data accuracy and audit readiness
• Respond to employee and stakeholder inquiries related to HR processes, escalating issues as appropriate
• Partner with the Global Benefits Leader (United States) to support global benefits administration activities
• Assist in drafting, updating, and maintaining Standard Operating Procedures (SOPs) for global benefits processes
• Organize, consolidate, and maintain shared benefits administration files and documentation across regions
• Coordinate benefits vendor invoicing for multiple countries, working with local vendors and the Dolby Finance team to ensure invoices are accurate, approved, and processed on time
• Track and report on benefit program costs and participation/engagement metrics, supporting data‑driven decision making
• Provide administrative support for global benefits programs, including the global baby gift program

People Operations Associate – Contract

• Define, create and deliver Dolby’s IP Security vision and value proposition.
• Drive consensus across multiple stakeholder teams in order to obtain buy-in from those groups on proposed solutions.
• Use sound business judgment to influence and change mindsets to drive IP Security as the next frontier in driving profitability and shareholder value.
• Together with a dedicated architect, define processes and tools that Dolby engineering teams should use to develop secure code to minimize vulnerabilities in our software products.
• Understand the company and customer business ecosystem to better integrate the IP Security value proposition throughout the supply chain, while balancing the needs of both Dolby, and our customers.
• Create and maintain forward looking IP Security technology strategy.
• Define the IP Security requirements and longer-term roadmaps, ensuring Dolby’s IP is secure and protected in our partner implementations.
• Based on the defined roadmap, create and execute a tactical plan for development of security controls.
• Drive the IP and Software Security engineering teams to deliver these security controls using agile methodology, AI tools, and be adaptable to changes in the market or in the internal environment.
• Drive cross-functional teams toward common goals by effectively navigating the organization, and using IP and Software Security thought leadership to influence the process.
• Line management responsibility for a team of engineers, including hiring and onboarding, goal setting, regular 1:1s, coaching and feedback, performance management, and career development.

Engineering and Core Technology Manager – Security

• Contribute to Threat Analysis and Risk Assessment for various Dolby products from both IP security and vulnerability standpoint
• Implement, verify, and validate IP protection mechanisms
• Perform exploitability research of discovered vulnerabilities
• Work swiftly in embedded environment at the verge of operating system, applications and hardware

Senior Software Security Engineer

Security Analyst

• Lead day-to-day physical security operations for Dolby’s San Francisco headquarters
• Manage performance of Dolby’s U.S.-based security vendor
• Partner with the Global Security Operations Center (GSOC) on monitoring, reporting, and documentation
• Support security planning for onsite events, executive visits, and other high-profile activities
• Maintain consistent global response protocols and incident escalation practices
• Develop, standardize, and maintain global security procedures and post orders

Senior Global Security Analyst

• Provide technical liaison and engineering level support, including equipment installation, repair, testing, integration and calibration to studios, post-production facilities, theatres, and other specialized venues
• Provide direct technical support for grading, mastering, and QC of Dolby Vision for theatrical formats
• Train customer personnel on proper operation, calibration, and maintenance of equipment
• Manage screenings and events presented in Dolby Vision. Events may include premieres, press screenings, advanced screenings, etc.
• Working with the wider Content and Industry Relations team, provide educational sessions on Dolby technology and workflow

Dolby Vision Support Engineer

Ecommerce

• Partner with stakeholders to help shape Dolby’s global front-of-house digital strategy across website, email, campaigns, and owned digital surfaces.
• Contribute to the development of content pillars, audience frameworks, editorial standards, and experience guidelines.
• Own workstreams focused on building scalable governance models, playbooks, and operating standards for global execution.
• Ensure Dolby’s digital ecosystem delivers cohesive storytelling while supporting localized market needs.
• Drive improvements to content systems including shared libraries and modular content approaches that improve efficiency and reuse.
• Partner closely with Social and CRM to align shared content pillars, creative asset usage, and audience messaging frameworks.
• Use SEO and GEO (Generative Engine Optimization) insights to inform content strategy and editorial planning, helping ensure content is discoverable, relevant, and optimized for evolving search and AI-driven discovery experiences.
• Own digital activation workstreams for global campaigns, ensuring coordinated execution across websites, email, and native applications.
• Partner with Regional Marketing, Creative, social channel teams, CRM, and Campaign teams to translate strategy into actionable execution plans.
• Coordinate during campaign planning to align timing, messaging, and audience journeys across channels.
• Help define integrated activation models that connect social discovery, email engagement, and owned digital experiences into cohesive customer journeys.
• Identify gaps and inefficiencies in digital activation workflows and implement continuous improvement initiatives.
• Develop and operationalize KPI frameworks and performance measurement standards across digital programs.
• Own dashboard development and reporting cadences that provide visibility into global and regional performance.
• Drive experimentation and optimization initiatives including A/B testing, CRO, and content performance analysis.
• Translate insights into recommendations that inform strategy refinement and execution improvements.
• Monitor organic performance trends including search visibility, keyword performance, and AI-driven discovery signals, and translate insights into content optimization and experience improvement opportunities.

Digital Experiences Lead – Contract

Content Marketing Manager

• Own and operate the Global Content Calendar at Dolby
• Design AI-assisted workflows for content planning and tagging
• Ensure operational efficiency across digital and social channels
• Validate readiness for content publishing and distribution
• Partner with legal and IT for responsible AI usage

License Compliance Manager

Recruiting Coordinator – Contract

Staff Delivery Engineer

Staff Operational Support Engineer

Renewals Manager

Business Information Security Officer

Strategic Customer Success Manager

Business Information Security Officer

People Operations Associate – Contract

Engineering and Core Technology Manager – Security

Senior Software Security Engineer

Senior Global Security Analyst

Dolby Vision Support Engineer

Digital Experiences Lead – Contract

Digital & Social Content Operations Specialist – Contract