Staff Delivery Engineer

Dolby Laboratories

Staff Delivery Engineer responsible for customer onboarding and integration at Dolby. Ensuring seamless product implementations and technical support throughout the onboarding journey.

Posted 5/29/2026full-timeAtlanta • 🇺🇸 United StatesLead💰 $136,500 - $187,400 per yearWebsite

Tech Stack

Tools & technologies

JavaKotlinSwiftSwitchingTypeScript

About the role

Key responsibilities & impact

Own the technical onboarding journey from contract signature to production go-live.
Ensure customers can seamlessly integrate our products and services into their architecture.
Guide customer technical teams through APIs, data flows, SDKs, configuration, workflows, and best practices.
Proactively identify integration risks or gaps and drive them to resolution using efficient, repeatable approaches.
Use available tools, automation, and AI-assisted capabilities to improve delivery efficiency, diagnostics, and integration workflows.
Continuously look for ways to reduce friction, manual effort, and time-to-production for customers.
Apply structured problem-solving and intelligent tooling to speed up troubleshooting and root-cause analysis.
Share insights and patterns with Product and Engineering to improve product usability and service reliability.
Ensure customers fully understand the product, its capabilities, and how to use it effectively.
Explain complex technical concepts in a clear, accessible way for customer engineers and stakeholders.
Investigate and resolve integration issues across complex end-to-end scenarios.
Debug across Java, Kotlin, TypeScript, Swift, APIs, infrastructure, and streaming workflows as needed.
Collaborate with Engineering and Product to resolve deeper technical challenges.
Ensure all technical milestones are met before go-live.
Validate monitoring, logs, metrics, and operational dashboards.
Provide clear, concise documentation and handover notes to Support and Customer Success to ensure smooth long-term operations.

Requirements

What you’ll need

Proven experience onboarding customers and integrating complex technical solutions.
Strong analytical mindset and structured troubleshooting approach.
Comfortable using automation and intelligent tooling to improve efficiency and quality of delivery.
Ability to explain complex systems in simple terms to both technical and non-technical audiences.
Strong context switching across customers, technologies, and problem spaces.
Experience collaborating across Support, Customer Success, Sales, Product, and Engineering teams.
Excellent communication skills and fluency in English.
High ownership, reliability, and continuous improvement mindset.

Benefits

Comp & perks

Flex Work approach that is truly flexible to support where, when, and how you do your best work.
Excellent compensation and benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsdata flowsSDKsconfigurationworkflowsJavaKotlinTypeScriptSwiftdebugging

Soft Skills

analytical mindsetstructured troubleshootingcommunication skillscontext switchingcollaborationownershipreliabilitycontinuous improvementproblem-solvingexplanation of complex systems