DoiT International

Operations

• Own a portfolio of enterprise customers, providing engagement management and strategic FinOps advisory services
• Build and maintain executive-level relationships within the customer account to identify business goals and objectives related to their FinOps journey
• Educate DoiT customers on the DoiT Cloud Intelligence platform features that support their goals and drive product adoption
• Assess customer FinOps maturity using the DoiT FinOps Maturity Assessment and build roadmaps to improve maturity
• Manage ongoing workstreams with customers, driving accountability within DoiT and the customer team to ensure success
• Document and share customer feedback on the DoiT Cloud Intelligence platform and FinOps practice
• Own overall customer satisfaction for your customer portfolio and resolve issues and escalations collaboratively
• Maintain the customer 360 in our Customer Success platform, creating a referenceable source of truth for the customer account and health
• Partner with the DoiT sales team to ensure successful renewals and client retention
• Represent DoiT at industry events (e.g. cloud summits and annual conferences)

Principal FinOps Strategist

Customer Success Manager

• Own a portfolio of accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver customer training and education on the DoiT console
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and leadership
• Evaluate and analyze customer needs and share information with the DoiT organization and your manager
• Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

• Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver and enhance customer training and education on the DoiT console
• Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and senior leadership
• Ongoing collaboration and relationship building with internal stakeholders like Sales, Account Management and Product Management
• Evaluate and analyze customer needs and share information with the DoiT organization
• Build trust and transparency with customer and act as a customer advocate (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
• Maintain a detailed understanding of Doit’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively
• Contribute to the growth and refinement of the Customer Success Manager function at DoiT, helping to optimize existing processes and actively enhance all Customer Success initiatives

Senior Customer Success Manager

• Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including: onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the DoiT console. Host one-to-many office hours for customer Q&A
• Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth. Identify strategic customers for account planning and additional human outreach
• Support the Account Management team by sharing key insights into adoption and sentiment, with an emphasis on account growth and creation of deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects)
• Manage customer escalations, Identify risk, and build relevant mitigation plans in collaboration with Account Management and CS leadership
• Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

Associate Customer Success Manager

• Own a portfolio of accounts, leveraging automated playbooks and workflows to drive onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the DoiT console and host office hours for customer Q&A
• Use customer insights from Customer Success tooling to analyze customer sentiment and propensity for growth and identify strategic accounts
• Support the Account Management team by sharing key insights into adoption and sentiment, focusing on account growth and stakeholder relationships
• Manage customer escalations, identify risk, and build mitigation plans collaboratively with Account Management and CS leadership
• Build trust and transparency with customers and act as the voice of the customer
• Escalate problems and customer feedback to engineering, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and customer use cases to advise customers on leveraging DoiT solutions more effectively

Customer Support

• Provide world-class SaaS application and billing support for Google Cloud Platform (GCP)
• Analyze customer billing lines using engineering tools and flag discrepancies to engineering teams
• Respond urgently to new and escalated customer support issues and liaise with cloud vendors
• Triage, troubleshoot, and resolve customer support requests; document all issues in DoiT tooling
• Communicate impacting issues to account and product support teams; manage multiple open issues
• Create knowledge base articles, FAQs, and videos; collaborate with technical writers and engineers to enhance documentation
• Maintain exceptional communication and positive business relationships with DoiT customers and team members.

Cloud Billing Support Specialist

Business Development Rep

Location: Remote in the UK, Estonia, Ireland, Spain, Sweden, or the Netherlands
Frontline driver of new business in Germany; identify, engage, and qualify high-quality leads aligned to ICP
Execute strategic, multi-channel outreach (email, phone, video, social selling) to decision-makers in localized, culturally relevant ways
Leverage buyer intent data and prospecting tools (ZoomInfo, LinkedIn Sales Navigator, Copilot, Crunchbase) to prioritise accounts and personalize outreach
Communicate DoiT’s differentiated value proposition in Germany and share customer success stories
Collaborate with Sales, Marketing, and Cloud Vendor partners to align campaigns and optimize lead generation
Book qualified meetings and generate sales-ready opportunities contributing to pipeline and revenue
Meet and exceed daily and monthly KPIs across prospecting activity, HQLs, and opportunity creation
Provide feedback on messaging, campaigns, and market insights
Participate in ongoing enablement, training, and certification programs
Support planning and execution of local events, webinars, and workshops
Maintain accurate CRM records
Some travel within Germany may be required for customer meetings, events, and internal collaboration

Enterprise Business Development Representative, German Speaker

Cloud Engineer

• Location: Our Business Development representative will be an integral part of our sales team in the United States. This role is based fully remote in the United States.
• About DoiT: DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure you’re operating in a well-architected and scalable state - from planning to production.
• Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help you solve complex multicloud problems and drive efficiency.
• With decades of multi-cloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
• The Opportunity: As a Business Development representative, you’ll be generating new business opportunities by qualifying leads and prospecting through contacting and developing relationships with potential customers and new business opportunities. You will also build internal relationships with our sales, marketing, and cloud vendor teams. You will use methods, such as multi-channel campaigns, and events / webinars to discover and qualify leads to generate new business opportunities.
• Responsibilities
- Attain daily metrics: identify prospects, outreach via email/phone/social media platforms, reach decision-makers and identify new opportunities
- Qualify and advance leads with consideration and accuracy
- Stay current with the latest offering/product/service information
- Clearly understand and communicate our compelling value propositions
- Share ideas and feedback with the team to help cultivate/maintain an inclusive and collaborative environment
- Provide enthusiasm and support to help the team scale and improve processes
• Qualifications
- Highly collaborative and organized
- Demonstrates a history of achieving and reaching for results
- Models Problem-Solving and resolution proficiency
- Exhibits ability to manage customer and employee relationships
- Experience managing multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills in English
- Goal-oriented, self-motivated person who is positive, all-inclusive, and dependable
- Detail-oriented with the ability to be flexible in an evolving team environment
- Ability to learn quickly and excited by growth
• Bonus Points
- Proven experience selling SaaS B2B/ cloud products or services.
- Additional languages.
• Are you a Do’er? ...

Business Development Representative, CloudOps

Our Business Development Representative - Enterprise will be an integral part of our team. This role is based remotely in the US.
As a Business Development representative, you’ll be generating new business opportunities by qualifying leads and prospecting through contacting and developing relationships with potential customers and new business opportunities.
Build internal relationships with our sales and marketing teams.
Use methods, such as email, LinkedIn, multi-channel campaigns, and events / webinars to discover and qualify leads to generate new business opportunities.
Attain daily metrics: identify prospects, outreach via email/phone/social media platforms, reach decision-makers and identify new opportunities
Qualify and advance leads with consideration and accuracy
Stay current with the latest offering/product/service information
Clearly understand and communicate our compelling value propositions
Share ideas and feedback with the team to help cultivate/maintain an inclusive and collaborative environment
Provide enthusiasm and support to help the team scale and improve processes
Some travel may be required
Partner with assigned AE(s) to develop engagement with Named Account List

Principal FinOps Strategist

Customer Success Manager

Senior Customer Success Manager

Associate Customer Success Manager

Associate Customer Success Manager

Associate Customer Success Manager

Cloud Billing Support Specialist

Enterprise Business Development Representative, German Speaker

Business Development Representative, CloudOps

Business Development Representative, FinOps