Director, Commercial Operations – Data Center
Bloom Energy
Principal FinOps Strategist
DoiT International
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
AWSAzureCloudKubernetes
About the role
- Own a portfolio of enterprise customers, providing engagement management and strategic FinOps advisory services
- Build and maintain executive-level relationships within the customer account to identify business goals and objectives related to their FinOps journey
- Educate DoiT customers on the DoiT Cloud Intelligence platform features that support their goals and drive product adoption
- Assess customer FinOps maturity using the DoiT FinOps Maturity Assessment and build roadmaps to improve maturity
- Manage ongoing workstreams with customers, driving accountability within DoiT and the customer team to ensure success
- Document and share customer feedback on the DoiT Cloud Intelligence platform and FinOps practice
- Own overall customer satisfaction for your customer portfolio and resolve issues and escalations collaboratively
- Maintain the customer 360 in our Customer Success platform, creating a referenceable source of truth for the customer account and health
- Partner with the DoiT sales team to ensure successful renewals and client retention
- Represent DoiT at industry events (e.g. cloud summits and annual conferences)
Requirements
- Experience driving maturity of a FinOps practice within a business
- Expertise in cloud technologies and the latest advances in cloud services
- Prior experience in a SaaS company and/or with SaaS FinOps platform solutions
- Highly skilled at executive presence and consultative advising; comfortable presenting to executives and large groups
- Excellent communication skills (written and verbal)
- A desire to help define and refine the DoiT FinOps Intelligence strategic advisory offering
- Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion
