DoiT International

Marketing Operations

• Build and manage Pardot workflows: engagement programs, automated rules, completion actions, and lead scoring/grading.
• Build and maintain landing pages, forms, and email templates.
• Collaborate with sales to ensure lead nurturing aligns with pipeline stages and SLAs.
• Optimize scoring models to improve marketing-to-sales conversion.
• Produce detailed campaign performance and attribution reports using Pardot and B2B Marketing Analytics.
• Manage subscriber data, data extensions, and segmentation strategies.
• Monitor campaign performance and deliverability; recommend optimizations.
• Maintain platform configuration, user access, and compliance with data protection policies. (GDPR, CANSPAM, & CPPA)
• Establish deliverability best practices, compliance standards, and governance frameworks for email.
• Serve as platform owner responsible for release management, optimization, and roadmap planning.
• Configure and maintain Sales Cloud including objects, fields, page layouts, validation rules, and process automation.
• Implement workflows and automation using Flows (in partnership with Salesforce developers).
• Manage integrations between Marketing Cloud/Pardot and Sales Cloud to ensure seamless data flow.
• Perform data hygiene, deduplication, and ongoing CRM optimization.
• Develop documentation, training materials, and conduct end-user training.
• Ensure platform governance, data integrity, and adherence to best practices.
• Manage campaign calendars, tracking, A/B testing, and analytics dashboards.
• Work with internal and external stakeholders to support integrations, third-party tools, and API connections.

Marketing Automation Specialist, Pardot

Sales

• Drive new enterprise logo acquisition across North America
• Increase market penetration and brand presence within target accounts
• Own revenue, pipeline generation, and forecast accuracy for North America PerfectScale
• Build and execute a regional GTM strategy focused on Kubernetes-heavy accounts
• Maintain strong pipeline coverage and conversion metrics across all sales stages
• Drive weekly pipeline inspection and deal review cadence grounded in data
• Ensure consistent attainment of quarterly and annual targets
• Recruit, hire, and develop top-performing Enterprise AEs
• Create a culture of accountability, growth, and ownership
• Provide structured coaching on deal strategy, qualification, negotiation, and closing
• Deliver clear performance feedback and development plans
• Establish a data-driven sales culture where decisions are based on metrics
• Own forecast accuracy and CRM hygiene
• Analyze trends in win rates, ACV, sales cycle, and pipeline velocity
• Partner with RevOps to continuously refine dashboards, KPIs, and reporting
• Identify friction points in the sales process and improve speed to close
• Act as an escalation point for complex enterprise deals
• Lead pricing, approval, and negotiation strategy when required
• Personally engage in high-impact opportunities when needed

Sales Manager

Solutions Engineer

• Collaborating with the Account Executive to thoroughly understand the prospect's technical environment, Kubernetes challenges, cost optimization goals, and key business objectives through in-depth technical discovery sessions.
• Owning and driving the technical validation and Proof of Concepts (POCs) specifically for PerfectScale. This includes meticulous POC preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements.
• Developing and delivering compelling and tailored PerfectScale platform demonstrations to prospects, effectively showcasing its capabilities and addressing their specific use cases and concerns.
• Leveraging your analytical skills and deep understanding of Kubernetes to develop compelling business cases and robust ROI analyses that clearly articulate the tangible value, cost savings, and performance improvements achievable with PerfectScale.
• Becoming the go-to expert within the company for PerfectScale, ensuring prospects achieve optimal results and a seamless implementation experience.
• Taking full ownership of the technical win for PerfectScale engagements, guiding prospects through the technical evaluation process, addressing all technical requirements, and building technical confidence in the solution.
• Representing DoiT and PerfectScale at company events and industry conferences, delivering engaging presentations and demonstrations to a wider audience, showcasing our Kubernetes optimization expertise and platform capabilities.
• Ensuring timely entry of data into internal business support solutions. Contributing to systems and tools to provide key business information and metrics to highlight performance and effectiveness.

• Collaborating with the Account Executive to thoroughly understand the prospect's technical environment, Kubernetes challenges, cost optimization goals, and key business objectives through in-depth technical discovery sessions.
• Owning and driving the technical validation and Proof of Concepts (POCs) specifically for PerfectScale. This includes meticulous POC preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements.
• Developing and delivering compelling and tailored PerfectScale platform demonstrations to prospects, effectively showcasing its capabilities and addressing their specific use cases and concerns.
• Leveraging your analytical skills and deep understanding of Kubernetes to develop compelling business cases and robust ROI analyses that clearly articulate the tangible value, cost savings, and performance improvements achievable with PerfectScale.
• Becoming the go-to expert within the company for PerfectScale, ensuring prospects achieve optimal results and a seamless implementation experience.
• Taking full ownership of the technical win for PerfectScale engagements, guiding prospects through the technical evaluation process, addressing all technical requirements, and building technical confidence in the solution.
• Representing DoiT and PerfectScale at company events and industry conferences, delivering engaging presentations and demonstrations to a wider audience, showcasing our Kubernetes optimization expertise and platform capabilities.
• Ensure timely entry of data into internal business support solutions. Contribute to systems and tools to provide key business information and metrics to highlight performance and effectiveness.

Technical Product Manager

• Translate the VP’s strategy into a sequenced backlog of problems, user stories, and acceptance criteria that the Engineering team can deliver continuously.
• Keep work “thin-sliced” so the team can ship frequently, learn quickly, and reduce risk through iteration.
• Maintain a disciplined cadence of backlog refinement, sprint readiness, and scope negotiation to keep delivery predictable without slowing innovation.
• Leverage your hands-on DevOps experience and expertise in the real-world workflows of the professionals you’re building for - especially cloud operators and practitioners.
• Use firsthand domain knowledge and ongoing customer conversations to identify friction, gaps, and opportunities for differentiation.
• Prioritize enhancements that materially improve outcomes: speed, reliability, clarity, safety, governance, cost impact, or operational simplicity.
• Often speak with customers (aiming for 3-5 calls a week) and cross-functional DoiT stakeholders regularly to test ideas, validate assumptions, and pressure-test tradeoffs.
• Communicate clearly and confidently: share concepts early, take feedback openly, synthesize input into decisions, and explain “why” in a way that builds trust.
• Rely on your hands-on, DevOps experience to go deep with stakeholders (internal/external) into the technical details of the problem, our solution, and the contexts and environments in which both of these exist.
• Support beta/design-partner motions where appropriate by shaping hypotheses, success criteria, and rollout plans.
• Operate as a core member of the component’s Engineering team - present in daily collaboration, crisp in decision-making, and pragmatic about constraints.
• Partner with Engineering leads on sequencing, technical tradeoffs, and delivery planning - ensuring product intent survives implementation realities.
• Ensure the component is cohesive across UX, APIs, data, and operational behavior - and that it meets a high bar for reliability and customer trust.
• Define what “success” means for the component with clear metrics (adoption, activation, workflow completion, time-to-value, retention, reliability signals, customer-reported impact).
• Instrument learning: make sure releases are measurable and that insights reliably flow back into prioritization.
• Own release readiness for your component: documentation, enablement inputs, and clear communication of what’s new and why it matters.
• Ensure product requirements account for real-world cloud environments: IAM boundaries, auditability, guardrails, and safe defaults.
• Partner with security, support, and customer teams to anticipate edge cases and ensure the component earns trust over time.

Technical Product Owner – Kubernetes

• Write clear, well-defined requirements, user stories, and flows that enable the engineering team to execute them efficiently and effectively.
• Work closely with engineering teams to define, prioritize, and deliver impactful features.
• Collaborate with internal and external stakeholders to refine product-market fit and enhance user experience.
• Analyze customer feedback, usage data, and industry trends to drive continuous improvement.
• Define success metrics, track adoption, and iterate based on performance insights.
• Partner with marketing and sales to craft compelling go-to-market strategies.
• Act as the customer’s advocate internally, working with cross-functional teams to drive successful implementation, adoption, growth, and renewals.
• Influence and contribute to PerfectScale’s integration within DoiT’s ecosystem.

Technical Product Owner, Kubernetes

Customer Success Manager

• Own a portfolio of accounts and facilitate the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver rapid “time to first value” (TTFV) for onboarding customers by delivering effective customer training and enablement on DoiT Cloud Intelligence™ and driving the customer onboarding checklist
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) and find new ways to engage with the customer team to ensure both depth and breadth of impact in the customer’s business
• Perform business context discovery in partnership with the Forward Deployed Engineering team (and other relevant DoiT teams) to uncover opportunities for integrated use case implementation using DoiT Cloud Intelligence™
• Build trust and transparency with customers as a customer advocate and provide valuable input to our product feedback loop (operating as the “voice of the customer”)
• Maintains the Customer 360 record, ensuring that details for all customer touchpoints, workflows, and health metrics are accurate and up-to-date
• Coordinate with our marketing team on customer advocacy opportunities (e.g. case studies, customer interviews)
• Identify, escalate, and manage risk utilizing customer data: health scores, product usage, and customer sentiment
• Create effective mitigation plans in collaboration with DoiT Account Managers, Product, Forward Deployed Engineering, and DoiT leadership
• Identify and qualify expansion and growth opportunities throughout the customer journey for execution by the Account Management team
• Provide quantitative and qualitative insights to the Account Management team for customer Quarterly Business Reviews (QBRs) and renewals
• Provide feedback on internal Customer Success playbooks and processes
• Maintain a proficient understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage DoiT solutions more effectively

• Own a portfolio of DoiT’s most strategic accounts and facilitate the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Strategically manage and prioritise the customer portfolio to proactively drive engagement, deliver value, and ensure the focus on high-impact accounts.
• Deliver rapid “time to first value” (TTFV) for onboarding customers by delivering effective customer training and enablement on DoiT Cloud Intelligence™ and driving the customer onboarding checklist
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) and find new ways to engage with the customer team to ensure both depth and breadth of impact in the customer’s business. Effectively identify, engage, and build trusted relationships with key decision-makers and influencers to drive alignment, value realization, and strategic outcomes
• Perform business and technical discovery in partnership with the Forward Deployed Engineering team (and other relevant DoiT teams) to uncover opportunities for integrated use case implementation using DoiT Cloud Intelligence™
• Support customer cost optimization and FinOps maturity in close collaboration with our Forward Deployed Engineering and Account Management teams
• Build trust and transparency with customers as a customer advocate and provide valuable input to our product feedback loop (operating as the “voice of the customer”)
• Maintains the Customer 360 record, ensuring that details for all customer touchpoints, workflows, and health metrics are accurate and up-to-date
• Proactively surface customer advocacy opportunities and coordinate with our marketing team on case studies, customer interviews, speaking events, etc.
• Identify, escalate, and manage risk utilizing customer data: health scores, product usage, and customer sentiment
• Create effective mitigation plans in collaboration with DoiT Account Managers, Product, Forward Deployed Engineering, and DoiT leadership
• Presents customer risk and escalation status and portfolio-level trends to senior DoiT leadership in support of ongoing improvements to DoiT tools and offerings
• Identify and qualify expansion and growth opportunities throughout the customer journey for execution by the Account Management team
• Provide quantitative and qualitative insights to the Account Management team for customer Quarterly Business Reviews (QBRs) and renewals
• Continuously provide input into the refinement of DoiT’s internal Customer Success playbooks and processes
• Delivers knowledge sharing sessions in CSM team meetings related to CS best practices, cloud, FinOps, and DoiT tools
• Maintain a deep, technical understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage DoiT solutions more effectively

Senior Customer Success Manager

Business Development Rep

• generating new business opportunities by qualifying leads and prospecting
• contacting and developing relationships with potential customers
• build internal relationships with sales and marketing teams
• use methods like email, LinkedIn, multi-channel campaigns, and events/webinars to discover and qualify leads
• attain daily metrics: identify prospects, outreach via email/phone/social media platforms, reach decision-makers and identify new opportunities
• qualify and advance leads with consideration and accuracy
• stay current with the latest offering/product/service information
• clearly understand and communicate our compelling value propositions
• share ideas and feedback with the team to help cultivate/maintain an inclusive and collaborative environment
• provide enthusiasm and support to help the team scale and improve processes
• some travel may be required
• partner with assigned AE(s) to develop engagement with Named Account List

Business Development Representative

• Own the full portfolio of SELECT customers and manage the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Design and execute the initial Customer Success operating model for SELECT
• Strategically prioritize customers to maximize impact, retention, and growth
• Deliver rapid Time to First Value (TTFV) by leading effective onboarding, training, and enablement on the SELECT product
• Build strong relationships with key customer stakeholders (e.g., FinOps leaders, engineering leaders, product owners)
• Identify and engage decision-makers and influencers to drive adoption, value realization, and long-term alignment
• Perform business and product discovery to uncover new use cases and opportunities within SELECT
• Act as the voice of the customer, feeding structured insights and feedback into Product and Leadership
• Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities
• Proactively identify and support customer advocacy opportunities (case studies, references, testimonials)
• Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment
• Own mitigation planning and execution in partnership with Product, Sales, and Leadership
• Manage renewals end-to-end, ensuring alignment on value delivered and future success
• Communicate customer risk, trends, and outcomes to senior stakeholders
• Identify and qualify expansion opportunities within SELECT accounts
• Network with Account Managers across DoiT to identify cross-sell and expansion opportunities between SELECT and other DoiT offerings
• Partner closely with Sales on renewals, expansions, and strategic account planning
• Provide insights and data to support QBRs and executive customer conversations
• Design SELECT’s Customer Success playbooks, processes, and success metrics
• Define customer segmentation, coverage models, and engagement cadences
• Establish KPIs for customer health, retention, and expansion
• Support hiring and onboarding Customer Success Managers as the SELECT customer base scales

• Own a portfolio of accounts and facilitate the full customer lifecycle
• Deliver rapid “time to first value” for onboarding customers
• Build deep and healthy relationships with key customer stakeholders
• Perform business context discovery in partnership with the Forward Deployed Engineering team
• Build trust and transparency with customers
• Maintains the Customer 360 record
• Identify, escalate, and manage risk utilizing customer data
• Create effective mitigation plans in collaboration with DoiT Account Managers
• Identify and qualify expansion and growth opportunities throughout the customer journey
• Provide quantitative and qualitative insights for customer Quarterly Business Reviews
• Provide feedback on internal Customer Success playbooks

Customer Success Manager, Thailand

• Own the full portfolio of SELECT customers and manage the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Design and execute the initial Customer Success operating model for SELECT
• Strategically prioritize customers to maximize impact, retention, and growth
• Deliver rapid Time to First Value (TTFV) by leading effective onboarding, training, and enablement on the SELECT product
• Build strong relationships with key customer stakeholders (e.g., FinOps leaders, engineering leaders, product owners)
• Identify and engage decision-makers and influencers to drive adoption, value realization, and long-term alignment
• Perform business and product discovery to uncover new use cases and opportunities within SELECT
• Act as the voice of the customer, feeding structured insights and feedback into Product and Leadership
• Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities
• Proactively identify and support customer advocacy opportunities (case studies, references, testimonials)
• Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment
• Own mitigation planning and execution in partnership with Product, Sales, and Leadership
• Manage renewals end-to-end, ensuring alignment on value delivered and future success
• Communicate customer risk, trends, and outcomes to senior stakeholders
• Identify and qualify expansion opportunities within SELECT accounts
• Network with Account Managers across DoiT to identify cross-sell and expansion opportunities between SELECT and other DoiT offerings
• Partner closely with Sales on renewals, expansions, and strategic account planning
• Provide insights and data to support QBRs and executive customer conversations
• Design SELECT’s Customer Success playbooks, processes, and success metrics
• Define customer segmentation, coverage models, and engagement cadences
• Establish KPIs for customer health, retention, and expansion
• Support hiring and onboarding Customer Success Managers as the SELECT customer base scales.