DoiT International

Associate Customer Success Manager

DoiT International

full-time

Posted on:

Origin:  • 🇲🇽 Mexico

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Job Level

JuniorMid-Level

Tech Stack

AWSAzureCloudGoogle Cloud PlatformKubernetes

About the role

  • Own a portfolio of accounts, leveraging automated playbooks and workflows to drive onboarding, adoption, value realization, renewal, and expansion
  • Deliver one-to-many customer training and education sessions on the DoiT console and host office hours for customer Q&A
  • Use customer insights from Customer Success tooling to analyze customer sentiment and propensity for growth and identify strategic accounts
  • Support the Account Management team by sharing key insights into adoption and sentiment, focusing on account growth and stakeholder relationships
  • Manage customer escalations, identify risk, and build mitigation plans collaboratively with Account Management and CS leadership
  • Build trust and transparency with customers and act as the voice of the customer
  • Escalate problems and customer feedback to engineering, product managers, and other departments
  • Maintain a detailed understanding of DoiT’s products and customer use cases to advise customers on leveraging DoiT solutions more effectively

Requirements

  • 1-2 years of experience in Customer Success in a B2B SaaS company
  • Technical aptitude, with the ability to identify areas for automation and an interest in both learning and leveraging AI
  • Proven ability to manage high and competing workloads with a strong attention to detail and effective prioritization
  • Exceptional ability to communicate and foster positive business relationships with customers and team members
  • A proven track record of creative problem solving on internal and customer-facing issues
  • Accountability and personal organization
  • Highly motivated team player with a positive outlook and a can-do attitude
  • Curiosity and self-motivation to learn and develop professional competencies
  • Be fluent in English to a professional degree (verbal and written)
  • Bonus Points: Experience with finance or data analytics
  • Bonus Points: Experience with a public cloud platform like GCP, AWS, or Azure
  • Bonus Points: Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
  • Bonus Points: Additional languages