DoiT International

Customer Success Manager

DoiT International

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AWSAzureCloudGoogle Cloud PlatformKubernetes

About the role

  • Own a portfolio of accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
  • Deliver customer training and education on the DoiT console
  • Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
  • Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and leadership
  • Evaluate and analyze customer needs and share information with the DoiT organization and your manager
  • Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
  • Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
  • Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

Requirements

  • 2+ years of experience in Customer Success in a B2B Saas Company
  • 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
  • Experience driving success plans and achieving customer targets/goals/objectives
  • Exceptional ability to communicate and foster positive business relationships
  • Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
  • A proven track record of creative problem solving on internal and customer-facing issues
  • Accountability and personal organization is a must
  • Highly motivated team player with a positive outlook and a can-do attitude
  • Curiosity and self-motivation to learn and develop professional competencies
  • Be fluent in English to a professional degree (verbal and written)
  • Bonus: Experience with finance or data analytics
  • Bonus: Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
  • Bonus: Additional languages