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Consultant

• Work with the Customer Success team to understand the customer journey, identify risk signals and opportunities for retention and revenue.
• Translate analyses and customer base insights into practical, repeatable actions.
• Use automation tools and AI assistants to scale and increase the efficiency of campaigns.
• Monitor engagement, retention and churn metrics, performing continuous testing and optimization of campaigns.
• Analyze the customer base to identify behavior patterns, segmentations and opportunities for engagement or proactive intervention.
• Design and implement retention and engagement campaigns at different stages of the customer journey.
• Structure scalable retention and churn-prevention processes and playbooks.
• Collaborate with areas such as Sales, Marketing, Product and RevOps to ensure consistency in customer relationship initiatives.

Customer Lifecycle, Automation Consultant

Customer Success Manager

• Lead the Enterprise Customer Success team focused on adoption, retention, and expansion of strategic accounts;
• Develop, upskill and elevate the team's seniority, and hire high-performance talent with a focus on efficiency and results;
• Engage directly with Enterprise clients at key moments in their journey (strategic renewals, significant risks, expansion opportunities, or solution redesigns);
• Act as a structured bridge between customers and the Product team, providing insights to evolve the solution and prioritize the roadmap;
• Build and scale processes that ensure predictability, efficiency, and excellence in the Enterprise journey;
• Establish and monitor clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent attainment;
• Ensure product adoption driven by data and personalized customer journeys;
• Identify and structure expansion opportunities within the active customer base;
• Reduce churn through structured action plans that combine data analysis and active customer listening.

Customer Success Manager – Enterprise

Operations

• Lead and execute end-to-end project workstreams, taking direct responsibility for building deliverables, developing analyses, structuring materials, designing flows, defining processes, and implementing the proposed solutions;
• Translate business objectives and customer experience requirements into structured action plans, defining scope, schedule, budget, resources, and success indicators;
• Coordinate and facilitate project meetings, ensuring effective communication among involved teams and follow-up on agreed actions;
• Conduct risk analyses and identify potential obstacles to the successful implementation of projects, proposing mitigating solutions;
• Monitor project progress and keep stakeholders informed about status, challenges, and important decisions;
• Support the identification and evaluation of external vendors, when necessary, to provide additional resources or specialized expertise;
• Contribute to documentation, continuous improvement, and the standardization of processes related to project management and customer experience.

Project Specialist / CS Ops

Product Manager

• Define and set key results for your team
• Lead a product team in collaboration with operations, business, engineering and design
• Monitor and analyze customer behavior and measure performance against KPIs
• Communicate directly with customers to understand their pain points
• Balance business objectives and customer needs across departments
• Define short-, medium-, and long-term strategies for growth and new features
• Rally stakeholders around the product vision
• Use product management methods and tools to prioritize initiatives
• Collaborate with cross-functional teams
• Evaluate and optimize existing solutions
• Deliver effective solutions that solve real problems
• Create and maintain documentation for improvements

Senior Product Manager

Account Executive

• Desarrollarás la línea de negocio del marketplace del segmento de CLINICAS para nuestro SaaS Clinic Cloud.
• Gestionar el ciclo completo de la venta.
• Primer contacto a través de llamada.
• Dar seguimiento a potenciales clientes a través de creación de secuencias utilizando diferentes herramientas.
• Agendar demos con potenciales clientes.
• Identificar los puntos de dolor y las necesidades del cliente.
• Negociación y cierre de venta.
• Migración a Customer Success.
• Mantener el CRM actualizado.
• Recibir feedback proveniente de clientes y facilitarlo al equipo producto.

Account Executive, Clinic Cloud

Inside Sales

• Active prospecting of B2C customers (Outbound SDR) via phone, WhatsApp and email — not just purposeless cold leads!
• Qualifying leads and conducting diagnostic conversations based on healthcare professionals' pain points;
• Scheduling and conducting online sales meetings;
• Consultative presentation and sale of our products (marketplace and SaaS);
• Using the SPIN Selling methodology to connect solutions to customers' real needs;
• Complete logging in the CRM (HubSpot) and disciplined pipeline management;
• Collaborating with Marketing and Customer Success teams to ensure an end-to-end experience.

Inside Sales, B2C, Outbound

Revenue Operations

• Support the revenue process through analysis and reporting of forecasts, actuals, trends, and plans
• Review and analyze operational and renewal data
• Provide insightful variance analysis and recommendations to enable effective decision-making
• Participate in regional process improvement initiatives
• Demonstrate thought leadership around Sales, Marketing, and CS data processes and operations
• Liaise with various internal stakeholders and partners across the organization — we're a global company

Sales Ops – RevOps Specialist

Engineering Manager

• Lead Through Code (≈75% hands-on)
• Solve real patient engagement and continuity challenges through hands-on coding, using cutting-edge AI development tools (e.g. GitHub Copilot, ChatGPT, Claude) to demonstrate new possibilities
• Prototype and build solutions that showcase AI-enabled development practices in patient-facing products
• Work directly in your teams’ codebases, not just reviewing, but implementing features and architectural changes
• Experiment with and establish AI-powered development workflows, then teach others through direct, hands-on demonstration
• Drive Transformation & Technical Leadership (≈25%)
• Pioneer new AI-enabled development cycles and practices within the Patient Engagement area, then scale successful approaches across engineering
• Influence developers and the wider Engineering community through results and partnership, enabling teams to adapt to AI-enabled ways of working and better leverage their skills
• Partner closely with Product and Design to solve real patient problems end to end
• Measure and communicate the impact of new approaches using concrete metrics (delivery speed, quality, developer satisfaction, product impact)

Engineering Director

• Desarrollarás la línea de negocio del marketplace del segmento de CLÍNICAS.
• Tu objetivo: gestionar el ciclo completo de la venta.
• Desde marketing se facilita una base de datos SIN cualificar.
• Primer contacto a través de llamada (cold calling).
• Dar seguimiento a potenciales clientes a través de creación de secuencias utilizando diferentes herramientas.
• Agendar demos con decision makers.
• En ellas, identificar los puntos de dolor y las necesidades de la clínica.
• Negociación y cierre de venta.
• Migración a Customer Success.
• Mantener el CRM actualizado.
• Recibir el feedback de clientes y facilitarlo a producto.

Sales Development Rep

• Będziesz odpowiedzialny/a za pierwszy kontakt telefoniczny z potencjalnym klientem
• Twoim zadaniem będzie dotarcie do osoby decyzyjnej, zbadanie potrzeb placówki, zainteresowanie produktem i umówienie klienta na spotkanie sprzedażowe on-line z naszym handlowcem
• Sprawne zarządzanie leadami sprzedażowymi
• Planowanie kalendarza spotkań naszego zespołu sprzedażowego
• Bieżące raportowanie pracy w wewnętrznym systemie CRM oraz monitorowanie i optymalizowanie swoich działań

Junior Sales Development Representative

Learning and Development

• Translate marketing processes, standards, and frameworks into clear, actionable guidance through IMKB articles and learning materials.
• Create engaging content that shares best practices, frameworks, and productivity insights across marketing teams.
• Design, deliver, and continuously improve structured learning programs for new and existing marketers.
• Partner with marketing leaders to support the rollout and adoption of new or improved processes, identifying gaps.
• Maintain, update, and improve documentation, templates, and learning resources to ensure relevance and consistency across markets.
• Train and optimize the Marketing Bot to enable scalable, self-serve knowledge access through AI.

L&D Specialist

• Prowadzić spotkania onboardingowe oraz webinary dla nowych klientów - wspierać ich w korzystaniu z jednego z naszych produktów - Noa Notes
• Kontaktować się z klientami głównie telefonicznie, mailowo i w formie video – wychodzące interakcje, wyjaśnianie problemów, udzielanie szybkiego wsparcia produktowego
• Obsługiwać sytuacje związane z churnem i reagować na różne wyzwania w codziennej pracy
• Pracować w Hubspot – zarządzać pipeline’em, ticketami (np. payment errors, farming) i priorytetyzować własne zadania
• Uczestniczyć w spotkaniach z zespołem i przekazywać feedback, wspierać wdrażanie usprawnień w produkcie i procesach
• W miarę potrzeb wspierać inne produkty i projekty w zespole, np. ZL Płatności, NFZ, Marketing 360 czy Profil Wyróżniony.

Junior Customer Success Specialist

• Understand your users deeply: talk to patients and therapists to uncover blockers and opportunities
• Drive product and operational decisions using Pareto/MVP thinking
• Launch and scale the market: onboard and manage the first cohort of therapists
• Design and scale GTM processes, creating repeatable playbooks
• Adapt and improve continuously using feedback from users and local teams
• Thrive in ambiguity: navigate challenges and learn fast

Growth & Operations Lead

• Conduct consultative sales of the NOA product to clients in Chile.
• Work on optimizing filters and prospecting to acquire potential B2C leads.
• Manage the full sales cycle: prospecting, scheduling, demonstration, follow-up, and closing.
• Contribute to achieving the team's KPIs and targets.
• Map customers' current product usage to identify opportunities to improve outcomes, driving customer loyalty and retention.
• Escalate technical issues to the support team to ensure the product functions properly for customers.

Customer Lifecycle, Automation Consultant

Customer Success Manager – Enterprise

Project Specialist / CS Ops

Senior Product Manager

Account Executive, Clinic Cloud

Inside Sales, B2C, Outbound

Sales Ops – RevOps Specialist

Engineering Director

Account Executive

Engineering Director

Junior Sales Development Representative

L&D Specialist

Junior Customer Success Specialist

Growth & Operations Lead

Inside Sales Upsell – Bilingual, Spanish