DocPlanner

Project Specialist / CS Ops

DocPlanner

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

SQL

About the role

  • Lead and execute end-to-end project workstreams, taking direct responsibility for building deliverables, developing analyses, structuring materials, designing flows, defining processes, and implementing the proposed solutions;
  • Translate business objectives and customer experience requirements into structured action plans, defining scope, schedule, budget, resources, and success indicators;
  • Coordinate and facilitate project meetings, ensuring effective communication among involved teams and follow-up on agreed actions;
  • Conduct risk analyses and identify potential obstacles to the successful implementation of projects, proposing mitigating solutions;
  • Monitor project progress and keep stakeholders informed about status, challenges, and important decisions;
  • Support the identification and evaluation of external vendors, when necessary, to provide additional resources or specialized expertise;
  • Contribute to documentation, continuous improvement, and the standardization of processes related to project management and customer experience.

Requirements

  • Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field;
  • Previous experience in project management within Customer Success;
  • Solid knowledge of agile methodologies (Scrum, Agile);
  • Knowledge of relational databases and SQL for creating metrics, data management, and reporting;
  • Experience with process and project management tools (such as Notion, Hive, MS Project) and creating flowcharts to support operational improvements;
  • Fluency in English (some stages of the process will be conducted in English).
Benefits
  • Work schedule: Monday to Friday, 9:00 AM to 6:00 PM;
  • Time bank (compensatory time off to be taken later);
  • Home office allowance;
  • Meal/Food allowance on a flexible iFood card;
  • Medical, Dental and Group Life Insurance;
  • Childcare assistance;
  • StarBem for mental health and well‑being;
  • iFeel app for emotional support;
  • Wellhub for you and up to 3 dependents;
  • Pet plan extending care to your pet as well;
  • Birthday day off and company anniversary day off so you can celebrate as you prefer;
  • Partnership club with discounts at residential complexes and educational institutions, such as colleges and language schools;
  • Special leave policies: in case of the death of a loved one, we offer 10 days; if your pet passes away, 2 days. Got married? 7 days of leave! New baby? We offer 30 days for the father and 6 months for the mother;
  • Referral program offering up to R$600 per referral who remains with us for more than 6 months.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagile methodologiesScrumSQLdata managementreportingprocess improvementflowchart creationrisk analysisbudget management
Soft Skills
communicationleadershiporganizational skillsproblem-solvingstakeholder managementfacilitationanalytical thinkingcollaborationadaptabilityattention to detail
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Project ManagementBachelor’s degree in Engineering