Docebo

Cloud Engineer

• Build the Foundation: Implement defined AWS compute, storage, networking, and IAM changes alongside senior engineers using best-in-class multi-tenant patterns.
• Automate Everything: Craft and refine Infrastructure-as-Code (Terraform, CloudFormation) modules and scripts to streamline routine provisioning, maintenance, and backups.
• Master Observability: Configure dynamic dashboards and alerts in tools like Datadog and CloudWatch to keep a proactive finger on overall system health.
• Troubleshoot & Resolve: Dive into non-production environments to investigate issues, analyze logs and metrics, apply targeted fixes, and escalate complex puzzles when needed.
• Drive Cross-Functional Synergy: Collaborate closely with Product Engineering and Site Reliability Engineering (SRE) teams to translate requirements into smooth cloud changes.
• Guard the Castle: Support critical FedRAMP system patching routines, monitor security compliance dashboards, and take swift action to resolve vulnerabilities.
• Document for Success: Create clear runbooks, configuration updates, and script documentation so the entire team can easily reuse and build upon your work.

Junior Cloud Engineer

General Counsel

• Manage the full negotiation lifecycle for Master Service Agreements, partnership agreements, Statements of Work, SLAs, Software Service Addendums (including AI terms), NDAs, and other client contracts, from drafting through execution.
• Partner with Sales, Dealdesk, Partnership, Security, and Finance teams as a trusted advisor, chairing or joining meetings as needed to move deals forward and resolve risk.
• Draft and refine legal terms, contract templates, and amendments, and improve the workflows around them.
• Run forensic reviews of client contracts to catch risk early and keep terms consistent with Docebo's standards.
• Advise Sales on contract questions, products, disputes, and terminations.
• Support the RFP team on tender responses and major sales documents.
• Support the Partnership team in negotiating strategic partnership agreements, including professional services/subcontractor, referral, and reseller agreements.
• Maintain contract records for benchmarking, and help tighten contract administration processes over time.
• Coordinate training so internal and external stakeholders understand our contract standards and terms.

Legal Counsel

Customer Success Manager

• Lead the Charge: Execute a cutting-edge Customer Success strategy aligned perfectly with Docebo's overarching business goals and growth objectives.
• Define Excellence: Establish crystal-clear goals, performance metrics, and KPIs to continuously measure and elevate team performance and customer success.
• Bridge the Gaps: Collaborate seamlessly with cross-functional allies in Sales, Marketing, and Product to build a unified, frictionless customer ecosystem.
• Champion Your People: Mentor, guide, and support your team of Customer Success professionals, establishing tailored development plans and conducting thoughtful performance reviews.
• Cultivate the Culture: Foster a deeply customer-centric, collaborative environment that prioritizes knowledge sharing, continuous learning, and the "Docebo Heart."
• Advocate for Champions: Build lasting, strategic relationships with key customers, acting as their executive advisor and ensuring internal alignment to drive ultimate satisfaction.
• Optimize the Engine: Build, standardize, and scale modern processes and methodologies, leveraging top-tier Customer Success platforms to track health metrics and automate operations.

Manager, Customer Success

Marketing

• Develop and execute Docebo's dynamic regional marketing strategy across Europe.
• Co-own the pipeline with regional Sales leadership—operating as a strategic partner fully accountable to the same numbers.
• Lead comprehensive regional campaign planning, including digital marketing, events, partner marketing, and customer marketing initiatives.
• Craft messaging that deeply resonates with European enterprise buyers from Docebo's global AI product narrative.
• Ensure all regional programs accurately reflect local market dynamics while maintaining Docebo's global brand standards.
• Develop and lead a high-performing regional team to create a culture of accountability, growth, and cross-functional trust.
• Manage regional marketing budgets, agency relationships, and performance reporting rigorously.

Vice President, Marketing – EMEA

Business Development Rep

• Design, own, and execute a best-in-class 30/60/90-day onboarding program
• Conduct hands-on training sessions covering cold calling, prospecting strategies, and tech stack mastery
• Partner with BDR Leadership to identify skill gaps and facilitate workshops
• Organize a centralized content repository for tailored sales resources
• Collaborate with Product Marketing to translate product releases into actionable sales content
• Establish enablement success metrics and analyze performance data
• Administer the BDR certification program to ensure skill application before promotions

Enablement Lead, Business Development

Security Engineer

• Own the security posture of Docebo's AWS environments by defining and enforcing secure account structures, service control policies (SCPs), guardrails, and baseline configurations across multi-account setups.
• Partner closely with Cloud Infrastructure teams to integrate proactive security controls, guardrails, and automated scanning directly into IaC (Terraform/CloudFormation) workflows and CI/CD pipelines.
• Build, maintain, and tune cloud-native threat detection coverage (aligned with MITRE ATT&CK for Cloud) leveraging CloudTrail, GuardDuty, and SIEM integrations, while participating in our incident response on-call rotation.
• Own vulnerability and configuration management across cloud workloads, utilizing CSPM and CWPP/CNAPP tools to prioritize risks and drive rapid remediation with engineering teams.
• Architect and refine robust identity boundaries across AWS IAM, service accounts, and federated systems, reducing standing access and implementing Just-In-Time (JIT) access where appropriate.
• Develop, document, and evangelize elite cloud security standards, runbooks, and policies to cultivate a deeply security-aware engineering culture across Docebo.
• Maintain and optimize critical relationships with security vendors to ensure our specialized tools and technical services run smoothly, escalating complex edge cases when required.

Senior Security Engineer

Product Designer

• Lead the Charge: Drive the end-to-end product design process for the Creator platform, moving flawlessly from ambiguous problem framing to pixel-perfect, shipped product quality.
• Architect the Future: Design highly intuitive authoring workflows that empower customers to confidently build, edit, review, brand, assess, and publish content.
• Elevate the UX: Collaborate directly with Product and Engineering to continuously polish core navigation, lesson components, assessment tools, and SCORM/import systems.
• Humanize the AI: Design seamless, state-of-the-art AI-assisted workflows that help users generate, edit, and improve learning content while maintaining absolute human clarity and control.
• Pioneer New Mediums: Blueprint next-generation, interactive learning formats ranging from multimedia video presenter flows and podcasts to games, branching pathways, and simulations.
• Prototype to Power: Build early-stage interactive prototypes to rapidly test user behaviors, validate design direction, and secure alignment before code is written.
• Master the Edge Cases: Sweat the small stuff by mapping out comprehensive product states, including empty states, localized views, recovery paths, permissions, and complex publishing validations.

Product Designer, Creator Experience

DevOps Engineer

• Lead a team of Site Reliability Engineers to ensure operational health of the Docebo platform
• Manage incident responses and day-to-day production operations
• Conduct post-incident reviews and implement corrective actions
• Collaborate with Product, Engineering, and Support teams for reliable practices

Manager, Site Reliability Engineering

• Champion the Customer: Act as the primary advocate and trusted advisor for your Docebo customer portfolio, ensuring their unique business goals and challenges are met with world-class solutions.
• Drive Platform Adoption: Consultation-first approach to deliver best practices, ensuring clients fully maximize and utilize the Docebo LMS to create deeply impactful learning strategies.
• Translate Strategy to Action: Move seamlessly between business goals and execution, guiding customers on how to optimize platform configurations for maximum measurable outcomes.
• Master the Ecosystem: Become a certified expert in the Docebo product suite, giving clients deep-dive insights into configuration, new features, and advanced usage opportunities.
• Navigate Complex Dynamics: Confidently engage and align a diverse group of stakeholders, from hands-on LMS administrators and technical teams to executive-level buyers.
• Protect and Grow Revenue: Proactively manage account renewals, mitigate churn risks, and spot organic upsell or cross-sell opportunities that drive mutual business growth.
• Collaborate and Advocate: Partner cross-functionally with internal Docebo teams to deliver a unified customer experience while transforming client success stories into powerful case studies and referrals.

Data Analyst

• Empower Your Team: Manage, mentor, and inspire a talented team of data analysts to design high-impact reports, dashboards, and deep-dive analytics that deliver timely insights across all business functions.
• Execute the Strategic Vision: Support the Director of Data in executing a future-forward data analytics strategy and roadmap that aligns perfectly with Docebo’s hyper-growth goals.
• Bridge the Data Ecosystem: Partner closely with the Core Data team to ensure the robustness, scalability, and absolute efficiency of our BI platforms, data models, and ETL processes.
• Cultivate Global Partnerships: Build and own deep relationships with functional leaders across Finance, RevOps, Customer Success, and GTM leadership in both North America and EMEA to translate burning business questions into executive-level KPIs.
• Anchor North America: Act as the Director of Data's primary point of presence in North America, representing the Data organization with local leadership to embed intelligence directly into regional strategic and operational planning.
• Ignite Analytical Innovation: Fuel business breakthroughs by leveraging advanced analytics techniques, predictive modeling, and staying ahead of emerging technology trends to uncover new opportunities.
• Guard Data Excellence: Implement and enforce elite standards for validation, governance, and quality assurance within the data analytics function to guarantee undeniable data integrity.

Senior Manager, Data Analytics

• Lead the Charge: Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant, collaborative team culture.
• Architect the Strategy: Execute and evolve a cutting-edge Customer Success strategy aligned with Docebo's overarching growth objectives to secure top-tier customer satisfaction and retention.
• Bridge the Gaps: Collaborate seamlessly with cross-functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer-centric journey.
• Advocate for Value: Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities.
• Optimize the Engine: Build, standardize, and scale efficient operational processes and best practices utilizing advanced Customer Success platforms and automated tools.
• Drive Business Impact: Empower your team to cultivate accounts effectively, paving the way for organic upsell and cross-sell opportunities while systematically tracking customer health.

Manager, Customer Success – Major

• Lead the Charge: Execute a high-impact Customer Success strategy that aligns perfectly with Docebo's global vision and specific SEEMEA/DACH regional objectives.
• Coach for Greatness: Manage and mentor a team of Success professionals, providing the guidance and support they need to deliver exceptional customer experiences.
• Measure What Matters: Define and monitor clear KPIs and metrics to track team performance and ensure we are consistently hitting our retention and growth targets.
• Bridge the Borders: Foster a customer-centric culture that promotes knowledge sharing and collaboration across different geographical regions and internal departments.
• Advocate for Success: Build and maintain deep relationships with key customers, acting as a strategic advisor to help them maximize their investment in Docebo.
• Refine the Playbook: Develop and implement standardized processes and best practices that drive efficiency and scalability within our regional success operations.
• Harness the Data: Utilize customer success platforms to monitor account health and proactively identify opportunities for process automation and improvement.

Account Executive

• Own the Services Pre-Sales Process
• Lead all PS pre-sales activity on Signature and Enterprise deals — from qualification through scoping, proposal, and contract execution.
• Conduct structured services scoping calls with prospective clients to understand implementation requirements, resource constraints, timeline drivers, and organizational complexity.
• Translate customer business objectives into tailored services proposals that combine the right mix of Docebo onboarding tiers, partner-delivered services, and add-on offerings.
• Build and manage the Professional Services Blueprint (PS Blueprint) as the deal's single source of truth throughout the sales cycle.
• Price services accurately and at a fixed rate using approved pricing templates and frameworks; provide clear Salesforce SKU guidance to Account Executives.
• Navigate Complex Deal Environments
• Lead the services contribution to RFP/RFx responses: reading procurement documents, submitting Q&A questions, contributing to narrative documents, and ensuring all services-related sections are accurate and commercially defensible.
• Engage and coordinate implementation partners as needed — sourcing appropriate partners based on capability, geography, and capacity; incorporating their quotes into the overall services proposal with a consistent markup model.
• Manage multi-phase, multi-partner global implementations, including partner relationship health, mid-deal partner transitions, and ongoing partner governance.
• Produce and execute Statements of Work (SOWs) for upsell and net-new deals; manage the DocuSign process for partner contracts within required timelines upon deal close.
• Hold the line on scope discipline: no implementation costs should reach a customer without PS sign-off, and no services commitments should be made outside of the formal proposal process.
• Lead or contribute to process design initiatives including SOW template modernization, intake SLA frameworks, and partner engagement governance.
• Partner Across the Revenue Organization
• Collaborate daily with Account Executives, Account Managers, Customer Success Managers, and Solution Consultants to ensure PS is engaged early and effectively in every qualifying deal.
• Actively brief Account Executives on services strategy and help them identify and position implementation value as a deal accelerator.
• Serve as the commercial bridge between what is sold and what PS can deliver — maintaining alignment with PS leadership on delivery capacity and operational constraints.
• Contribute to Salesforce opportunity hygiene: ensuring onboarding tiers, SKUs, partner costs, and deal fields are accurate and up to date.
• Drive Revenue Performance
• Carry and be accountable to a monthly services quota covering new business and upsell across a North America-focused territory.
• Track and report pipeline activity, forecast accuracy, and deal progression against defined metrics.
• Triage and prioritize deal pipeline under capacity constraints, making sound judgment calls on where to invest services sales time.
• Identify expansion opportunities within the existing customer base and engage with AMs and CSMs to bring those opportunities to close.
• Contribute input from the field to the development of new service offerings, packaging improvements, and go-to-market process enhancements.

Service Sales Executive

Frontend Engineer

• Engineer Excellence: Design, implement, and deploy scalable software solutions that enhance the core functionality of our global SaaS platform.
• Collaborate Without Borders: Partner closely with Product Managers, UX designers, and QA legends to turn visionary concepts into high-performing features.
• Champion Code Quality: Write clean, efficient, and beautifully documented code while participating in peer reviews to keep our standards sky-high.
• Crush Technical Debt: Proactively engage in refactoring efforts to boost system performance and ensure our codebase remains maintainable and modern.
• Solve Complex Puzzles: Monitor and troubleshoot live applications, identifying and resolving issues quickly to ensure our users always have a smooth experience.
• Live the Agile Life: Fully immerse yourself in sprint planning, daily stand-ups, and retrospectives to keep our momentum and goals perfectly aligned.

Junior Cloud Engineer

Legal Counsel

Manager, Customer Success

Vice President, Marketing – EMEA

Enablement Lead, Business Development

Senior Security Engineer

Product Designer, Creator Experience

Manager, Site Reliability Engineering

Manager, Customer Success

Customer Success Manager

Senior Manager, Data Analytics

Manager, Customer Success – Major

Manager, Customer Success

Service Sales Executive

Senior Product Engineer – Angular