Docebo

Security Engineer

• - Own the FedRAMP/DoD RMF authorization lifecycle for assigned systems (strategy → authorization → continuous monitoring → ATO maintenance).
• - Define and maintain the FedRAMP program governance model, roles & responsibilities (including Sponsor/Authorizing Official interactions).
• - Create, own, maintain, and version-control the System Security Plan (SSP), Security Assessment Report (SAR), continuous monitoring (ConMon) artifacts, POA&Ms, SSP annexes, and all ATO package deliverables.
• - Build and run the ConMon program: define telemetry requirements, dashboards, vulnerability ingestion, thresholds, incident feed, and reporting cadence.
• - Triage vulnerabilities, manage POA&Ms (track remediation owners, dates, residual risk), and ensure POA&M closure meets customer and FedRAMP expectations.
• - Lead the selection, engagement, and technical coordination with 3PAOs and any external assessors. Ensure assessments, testing, and SAR content are accurate and timely.
• - Evaluate security impact for architectural or operational changes (Security Impact Analysis), own risk acceptance processes, and coordinate Risk Acceptance with Sponsors/Authorizing Officials.
• - Integrate change control with the ConMon program to ensure authorized/approved changes are documented and do not break control baselines.
• - Act as the primary internal liaison across Product, Engineering, DevOps, Security, Sales, Legal, and Marketing for anything impacting the FedRAMP posture and ATO timelines. Drive working groups and weekly syncs.
• - Support pre-sales and customer conversations on FedRAMP posture and timelines alongside Sales; maintain the relationship with the government Sponsor/Authorizing Official and the FedRAMP PMO as required.
• - Build and manage program timelines (Gantt), identify and mitigate schedule risk, report status to Management and stakeholders, and maintain an issues/risk register for the authorization lifecycle.
• - Develop/update policies, control implementations, and procedures to ensure alignment with FedRAMP Rev (current guidance), NIST SP 800-53/800-37/800-137, and DoD RMF as applicable.
• - Provide training for engineers, product managers, and GRC teams on FedRAMP requirements, evidence collection, secure configuration baselines, and artifacts expectations.
• - Coordinate security incidents affecting FedRAMP-scope systems into the ConMon program and ensure incident reporting/lessons learned are reflected in POA&Ms and governance.
• - Capture lessons learned from audits and assessments, refine processes, and drive automation of evidence collection and control attestations to scale the program.

Information Systems Security Officer – ISSO

Operations

• Assist the Manager, Customer Success Operations & the VP, Revenue Strategy and Operations in driving and optimizing the end-to-end customer journey
• Ensure a seamless and positive experience from initial contact through to post-sale support
• Develop scaled processes in our systems for AMs and CSMs to forecast and track renewals
• Collaborate with product, professional services, and sales teams to channel customer feedback to product teams
• Provide visibility of customer and project health during onboarding to the CSM org and exec sponsors
• Proactively identify and address operational bottlenecks to improve customer retention, reduce churn, and drive customer satisfaction
• Create reporting for QBRs, executive meetings, and board meetings on renewals, GRR, and NDRR via dashboards and decks

Senior Specialist – CX Operations

Business Development Rep

• Contact potential clients via outbound calling; establishing rapport, questioning, listening, matching and closing opportunities
• Qualify warm leads that come through our inbound marketing channels (webinar, contact us forms, events etc)
• Create and send targeted and personalised emails, as well as leveraging social selling through LinkedIn
• Work together with the Sales team to ensure smooth and excellent customer journey
• Develop a strong understanding of Docebo’s products and how they might benefit different prospects
• Maintain and balance a consistent level of outbound and inbound activity; achieve and exceed monthly, quarterly and annual goals
• Develop a database of prospects and keep regular contact with them
• Track and report daily activities using internal CRM

Business Development Representative

Marketing

• Lead and optimize customer marketing strategies that drive advocacy, deepen engagement, and support business growth.
• Foster customer advocacy, creating opportunities for customers to engage with Docebo, and amplifying customer success stories and evidence.
• Scale Docebo’s customer marketing programs, strengthening relationships with high-value customers, and ensuring satisfaction across the customer lifecycle.
• Collaborate closely with the Revenue Marketing team to support customer upsell initiatives.

Senior Customer Marketing Manager

Product Manager

• Design and implement AI-based features, such as conversational agents (chatbots), sentiment analysis, and personalized feedback systems.
• Translate the problems of learners, coaches, and managers into requirements that improve the effectiveness and experience of virtual coaching.
• Work closely with AI research, Engineering and Design teams to guide product development from concept through delivery, ensuring quality, usability, and time-to-market goals are met.
• Define the product strategy to scale the impact of personalized training through intelligent automation and data analysis.
• Lead discovery activities such as user interviews, data analysis, and competitor research to deeply understand user needs and inform product direction.
• Continuously prioritize the product backlog based on changing priorities, resource constraints, and new information gathered through feedback loops.
• Collaborate with other Product Managers and the Vice President of Product Line/Division to ensure consistency across product lines and to avoid duplication of efforts or conflicting roadmaps.
• Monitor product performance post-release, using data and customer feedback to assess success and inform continuous improvement.
• Coordinate product launches with cross-functional teams, ensuring documentation, training, and communications are ready to support internal and external stakeholders.

Product Manager – AI Virtual Coach

Recruitment

• Optimize our ATS and TA tech stack
• Streamline workflows and ensure data accuracy
• Create dashboards and reports to drive action
• Partner with Marketing for employer branding campaigns
• Manage vendor partnerships and procurement processes
• Lead high-impact TA initiatives and projects
• Provide operational support and superpowers to the TA team

Senior Talent Acquisition Operations – Programs Lead

Account Manager

• Develop and execute a go-to-market strategy for the mid-market segment focused on expansion and retention.
• Lead, coach, and develop a team of 2-3 frontline sales managers, ensuring they drive accountability, performance, and professional growth within their teams.
• Hire, onboard, and retain top-performing sales leaders and account managers.
• Partner cross-functionally with Marketing, Customer Success, and Revenue Operations to ensure alignment on pipeline creation, forecasting, and territory coverage.
• Oversee accurate forecasting and pipeline management through consistent inspection and coaching.
• Collaborate with senior leadership to refine segmentation, coverage models, and compensation plans that support growth and scalability.
• Monitor team and individual performance metrics to identify trends, gaps, and opportunities for improvement.
• Serve as an escalation point for key deals, customer challenges, or process bottlenecks.
• Foster a high-performance culture centered on accountability, collaboration, and continuous improvement.
• Represent the mid-market organization in cross-functional leadership meetings, providing insight into performance, opportunities, and strategic initiatives.

Director, Mid-Market Account Management

Solutions Engineer

•Design and deliver comprehensive enablement programs, including onboarding for new hires and ongoing training for the entire Solutions Engineering team
•Utilize backward-planning to anticipate enablement needs and ensure training readiness before product launches or process changes
•Serve as primary point of contact between Solutions Engineering and Product, Marketing, Professional Services, and Revenue Operations
•Collaborate with documentation specialist and SMEs to keep internal docs, forms, and processes up-to-date and create structured training materials
•Lead training sessions and workshops, maintain weekly communication cadence with SE leadership, and keep a project management dashboard for visibility and accountability

Revenue Enablement Lead, Solutions Engineering

Full-stack Engineer

• Build and enhance full-stack applications using Angular and PHP to ensure robust and scalable software solutions.
• Utilize trunk-based development, continuous integration, and continuous delivery methodologies to streamline development processes and minimize downtime.
• Work closely with DevOps to ensure seamless deployment, monitoring, and scaling of serverless and containerized applications.
• Proactively identify and refactor legacy code or outdated frameworks to reduce technical debt, improving overall codebase quality.
• Leverage Infrastructure as Code (IaC) frameworks to automate and optimize infrastructure deployment and management.
• Contribute to the design and implementation of scalable solutions that can handle increased user loads and expand as the business grows.
• Engage with software architects to influence and guide the architectural direction, ensuring alignment with best practices and future-proofing the platform.
• Proactively monitor system performance and application health, using data-driven insights to identify bottlenecks, optimize performance, and prevent incidents before they impact our users.
• Collaborate closely with System and Platform Engineers and Software Architects to ensure smooth integration, continuous delivery, and infrastructure scalability.
• Manage pipelines functional to the development of the Product Roadmap and support rapid development cycles.

Full Stack Engineer, Learning Evaluation

• Hire, train, and develop Docebo BDRs to drive pipeline generation and talent development
• Foster a culture of collaboration, accountability, and innovation across the BDR team
• Continuously focus on operational efficiency and cross-functional collaboration
• Provide regular professional development including recurring 1:1 meetings, weekly coaching, and routine co-selling
• Identify and implement improvements in process, efficiency, enablement, and strategy to improve productivity
• Track and communicate weekly goals to team and leadership to drive consistent performance
• Deliver on meetings set and opportunities generated and report on weekly, monthly and quarterly KPIs
• Proactively identify and launch initiatives to drive new business growth and operational excellence
• Deploy decision-making based on qualitative and quantitative insight and demonstrate a mentality of overachieving
• Demonstrate flexibility in leadership approach and manage time effectively, owning your calendar
• Understand motivators of direct reports and build aligned career plans
• Attain deep understanding of the Docebo value proposition and trends across HR, Learning and Development, Sales Enablement, and Customer/Partner Training functions

Manager, Business Development – Enterprise

Backend Engineer

• Design, implement, and evolve cloud database services that power Docebo products and internal platforms
• Curate and standardize managed database offerings available to product teams
• Build and maintain Infrastructure-as-Code modules and patterns for safe and compliant database provisioning
• Ensure compliance with data security, isolation, and regulatory requirements, providing documentation and audit evidence
• Define and maintain reliability baselines, including backup, replication, and disaster recovery strategies
• Monitor and optimize database performance, scalability, and cost across the organization
• Build automation and observability for database metrics, access control, and schema management
• Act as a consultant and coach for product teams, supporting schema design, query optimization, and database best practices
• Report to the Manager Cloud Engineer and collaborate with peers and product teams

Cloud Database Engineer

• Work closely with the Director, Enterprise Account Management to understand and implement overarching strategy
• implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base.
• Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets.
• Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals.
• Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion.
• Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization.
• Monitor and analyze account performance, providing regular updates and insights to senior leadership.
• Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking.
• Manage multiple responsibilities including sales management, strategy development, and lead generation.
• Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers.
• Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner.
• Ensure effective communication and knowledge sharing within the team and across global offices.
• Monitor sales metrics and performance to ensure team success.

Manager, Enterprise Account Management

Account Executive

• Inspire and educate prospects on the value of our solution.
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business.
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate.

Mid-Market Account Executive – New Business

Manager

• Own the long-term creative vision for video and photography across the brand; define scalable storytelling strategies that elevate Docebo’s visual identity and unify narratives across functions.
• Establish and maintain visual standards for video and photography that push creative boundaries while ensuring consistency across all channels, audiences, and regions.
• Identify and champion new storytelling formats, from cinematic brand films to evergreen photography systems, serving multiple business use cases including marketing, culture, customer advocacy, and thought leadership.
• Design and implement scalable toolkits, creative playbooks, and operating models to empower international and cross-functional teams to create brand-aligned video and photo content independently.
• Build and manage a network of world-class production partners, directors, filmmakers, and photographers to support high-impact storytelling at scale.
• Lead the planning and management of video and photography budgets; prioritize investment based on business needs and measure creative and strategic ROI.
• Collaborate with brand, product marketing, customer marketing, communications, HR, and other teams to ensure creative strategy aligns with company priorities and audience goals.
• Architect a flexible and modular visual system that supports brand evolution across regions, formats, and channels ensuring cohesion, scalability, and longevity in creative output.
• Provide high-level guidance and mentorship to internal creatives and external partners to maintain elevated creative standards and inspire innovative execution.
• Oversee multiple concurrent video and photography projects from planning through delivery; manage timelines, budgets, resources, stakeholder and vendor alignment, location planning, and production scheduling.
• Provide video editing support, as needed, for special projects.
• Regular travel to customer sites, internal and industry events, and corporate offices.

Senior Manager, Creative – Video and Photography

• Develop and execute campaigns that drive pipeline and revenue for enterprise accounts
• Collaborate with Sales to identify priorities and align on targeting, timing, and messaging
• Use buyer insights and data to refine campaigns and improve performance
• Create programs that support all stages of the funnel from awareness to close
• Measure, analyze, and report on campaign results with clear links to pipeline
• Test and adopt AI-driven marketing strategies to increase efficiency and personalization

Enterprise Marketing Manager

•Develop and execute growth plans for your book of business.
•Lead processes to expand or modify customer usage of Docebo.
•Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
•Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
•Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective.
•Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies.
•Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
•Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
•Ensure all account-related data is current and accurately reflects the status of each account.
•Analyze data to drive strategic conversations and objectives with clients.
•Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
•Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth.
•Achieve and exceed sales and retention targets consistently.

Account Manager, Enterprise

3D Artist

• Motion Design & Animation: Create high-quality motion graphics that clearly communicate product concepts, brand stories, and campaign messaging across web, social, and video formats.
• Concept Development: Translate strategic and creative briefs into compelling motion assets from initial concept and storyboarding to animation and final delivery.
• UI/UX Visualization: Design animations that accurately represent software UI and UX, effectively communicating user flows, product features, and functionality.
• Creative Collaboration: Work closely with cross-functional teams, including brand, marketing, and product to understand goals and ensure motion content aligns with business objectives and brand standards.
• Platform Optimization: Adapt animations to suit various distribution channels (e.g., website, social media, events, internal communications) while maintaining consistency and performance.
• Visual Storytelling: Apply design thinking and storytelling principles to ensure animations are both visually engaging and strategically effective.
• Project Ownership: Manage multiple animation projects at once, prioritizing deadlines and feedback cycles to deliver polished, on-brand assets.
• Video Editing: Support or contribute to video post-production (e.g., editing, motion overlays) for live-action or hybrid content, as needed.

Motion Designer

Support Engineer

• Docebo Technical Support Analyst serves as a Docebo product expert and the first point of contact for customer issues and inquiries.
• This role ensures customer satisfaction by addressing technical concerns, troubleshooting issues, and helping clients maximize the system’s potential.
• The analyst provides prompt and accurate support through various communication channels, ensuring customers have their questions answered and their technical issues resolved efficiently.

Technical Support Analyst

Artificial Intelligence. Actual Impact.

At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger. 

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.

About This Opportunity:


The Enterprise Global Account Director at Docebo is a senior-level sales role responsible for managing and growing relationships with enterprise-level prospects. This role focuses on inspiring and educating prospects about Docebo's core LMS solution and expanding the adoption of our technology suite. The Global Account Director will work closely with C-level prospect executives, leveraging deep industry knowledge to craft and close complex deals. This role involves a significant amount of strategic planning, prospect interaction, and internal collaboration, with the objective of driving revenue growth and enhancing customer satisfaction.

Global Enterprise Account Director

Compliance

• Develop, maintain, and enhance cybersecurity and privacy policies, standards, and control frameworks to align with key industry regulations (PCI DSS, ISO 27001, SOC 2, ISO 42001) and business objectives.
• Risk management across the organization: conduct cybersecurity risk assessments, develop remediation plans, and guide stakeholders on mitigation strategies.
• Lead internal and external audits (ISO 27001/42001, SOC 2, PCI DSS, SOX); manage evidence collection and auditor findings.
• Engage with customers: respond to security/privacy inquiries and provide comprehensive responses (RFI/RFP/RFQ) to support sales.
• Vendor risk assessment and monitoring; maintain risk dashboards in collaboration with GRC team.
• Cross-functional collaboration to embed security controls and align compliance with business objectives.
• Maintain documentation and reporting of compliance activities and audit findings for management and authorities.

Governance, Risk & Compliance Analyst

Product Designer

• The Learning Experience Designer will lead the design, development, and delivery of impactful learning initiatives to support Docebo’s growth and enhance employee and customer knowledge of our products.
• This role combines expertise in adult learning principles and instructional design with the ability to create digital, blended, and face-to-face training programs.
• You will partner with internal stakeholders and Subject Matter Experts (SMEs) to assess needs, design tailored solutions, and deliver innovative learning experiences that support onboarding, skill development, and product mastery.
• To thrive in this role, you should be passionate about creating engaging learning experiences that drive performance and knowledge retention.
• You bring a strong foundation in adult learning principles and instructional design, combined with a curiosity for leveraging the latest learning technologies.
• You are an excellent collaborator, capable of working with diverse stakeholders to align learning solutions with business goals.
• Success requires attention to detail, creativity, and the ability to manage multiple projects in a fast-paced, high-growth environment.

Learning Experience Designer

Product Marketing

• As a Senior Product Marketing Manager at Docebo, you will play a strategic role in shaping how our learning management solutions are positioned and adopted in the market.
• You’ll lead cross-functional go-to-market initiatives, define messaging and positioning for your product portfolio, and develop compelling marketing programs that resonate with customers and drive growth.
• Your ability to blend market insight, product knowledge, and customer empathy will be key to ensuring Docebo maintains its leadership in the learning technology space.