Manager, Customer Success – Major

Docebo

Manager, Customer Success leading a team at Docebo to maximize value and growth of B2B customer portfolio. Collaborating on customer experiences, retention, and strategy execution in a dynamic AI-powered learning platform.

Posted 6/23/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$118,000 - CA$133,700 per yearWebsite

About the role

Key responsibilities & impact

Lead the Charge: Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant, collaborative team culture.
Architect the Strategy: Execute and evolve a cutting-edge Customer Success strategy aligned with Docebo's overarching growth objectives to secure top-tier customer satisfaction and retention.
Bridge the Gaps: Collaborate seamlessly with cross-functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer-centric journey.
Advocate for Value: Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities.
Optimize the Engine: Build, standardize, and scale efficient operational processes and best practices utilizing advanced Customer Success platforms and automated tools.
Drive Business Impact: Empower your team to cultivate accounts effectively, paving the way for organic upsell and cross-sell opportunities while systematically tracking customer health.

Requirements

What you’ll need

Proven Captain: 3-5+ years of successful leadership experience directly guiding a customer-facing team, ideally within a fast-paced B2B software environment.
Virtual Relationship Builder: Exceptional communication skills with a native ability to establish high-impact trust and rapport across fully remote or hybrid environments.
Grace Under Pressure: Highly resilient mindset capable of navigating high-volume workloads and high-pressure client scenarios with poise.
Empathetic Commercial Partner: Masterful balance of deep customer empathy and strong business acumen to secure win-win outcomes for both Docebo and our users.
Autonomously Driven: Exceptional problem-solving skills combined with the self-driven organization required to navigate ambiguity and achieve complex goals.
Road-Ready Collaborator: Eagerness to collaborate closely with global teams, including the ability to travel with notice up to 25% of the time.
EdTech Insider: Prior functional knowledge or direct experience with HR tech, LMS technologies, or enterprise learning ecosystems.
Degree / Equivalent: A Bachelor's degree or equivalent foundational experience that sharpens your professional approach.

Benefits

Comp & perks

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success strategyKPI metricsoperational processesautomated toolsupsellcross-sellcustomer health tracking

Soft Skills

leadershipcommunicationrelationship buildingresilienceproblem-solvingorganizationcollaborationempathybusiness acumen