Manager, Customer Success

Docebo

Manager of Customer Success leading a dedicated team to drive customer satisfaction and growth in an AI learning platform. Collaborating cross-functionally to execute innovative strategies and mentor team members.

Posted 7/7/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$100,300 - CA$133,700 per yearWebsite

About the role

Key responsibilities & impact

Lead the Charge: Execute a cutting-edge Customer Success strategy aligned perfectly with Docebo's overarching business goals and growth objectives.
Define Excellence: Establish crystal-clear goals, performance metrics, and KPIs to continuously measure and elevate team performance and customer success.
Bridge the Gaps: Collaborate seamlessly with cross-functional allies in Sales, Marketing, and Product to build a unified, frictionless customer ecosystem.
Champion Your People: Mentor, guide, and support your team of Customer Success professionals, establishing tailored development plans and conducting thoughtful performance reviews.
Cultivate the Culture: Foster a deeply customer-centric, collaborative environment that prioritizes knowledge sharing, continuous learning, and the "Docebo Heart."
Advocate for Champions: Build lasting, strategic relationships with key customers, acting as their executive advisor and ensuring internal alignment to drive ultimate satisfaction.
Optimize the Engine: Build, standardize, and scale modern processes and methodologies, leveraging top-tier Customer Success platforms to track health metrics and automate operations.

Requirements

What you’ll need

Proven Leadership: Bring 3–5 years of stellar experience leading and inspiring customer-facing teams, ideally within a fast-paced B2B environment.
Educational Foundation: Possess a Bachelor’s degree or equivalent practical experience that highlights your business acumen.
Growth Catalyst: Hold a proven track record of helping customers smash their business goals, naturally unlocking upsell and cross-sell opportunities.
Master Communicator: Command exceptional written and oral communication skills, with a natural ability to build deep rapport and relationships virtually.
Poise Under Pressure: Stay calm, empathetic, and strategically focused during high-volume or high-pressure situations, balancing customer needs with business logic.
Autonomous Driver: Work as a self-driven, highly collaborative problem solver who knows how to autonomously balance time and effort to crush goals.
Ready to Roam: Possess the flexibility and willingness to travel (with notice) up to 25% to connect with teams and clients face-to-face.

Benefits

Comp & perks

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI EstablishmentProcess StandardizationCustomer Relationship ManagementUpsell and Cross-Sell StrategyPerformance Review Conducting

Soft Skills

MentoringCollaborationEmpathyProblem SolvingAdaptability