Service Sales Executive

Docebo

. Own the Services Pre-Sales Process .

Posted 6/22/2026full-timeToronto • 🇨🇦 CanadaSeniorLead💰 CA$165,500 - CA$220,700 per yearWebsite

About the role

Key responsibilities & impact

Own the Services Pre-Sales Process
Lead all PS pre-sales activity on Signature and Enterprise deals — from qualification through scoping, proposal, and contract execution.
Conduct structured services scoping calls with prospective clients to understand implementation requirements, resource constraints, timeline drivers, and organizational complexity.
Translate customer business objectives into tailored services proposals that combine the right mix of Docebo onboarding tiers, partner-delivered services, and add-on offerings.
Build and manage the Professional Services Blueprint (PS Blueprint) as the deal's single source of truth throughout the sales cycle.
Price services accurately and at a fixed rate using approved pricing templates and frameworks; provide clear Salesforce SKU guidance to Account Executives.
Navigate Complex Deal Environments
Lead the services contribution to RFP/RFx responses: reading procurement documents, submitting Q&A questions, contributing to narrative documents, and ensuring all services-related sections are accurate and commercially defensible.
Engage and coordinate implementation partners as needed — sourcing appropriate partners based on capability, geography, and capacity; incorporating their quotes into the overall services proposal with a consistent markup model.
Manage multi-phase, multi-partner global implementations, including partner relationship health, mid-deal partner transitions, and ongoing partner governance.
Produce and execute Statements of Work (SOWs) for upsell and net-new deals; manage the DocuSign process for partner contracts within required timelines upon deal close.
Hold the line on scope discipline: no implementation costs should reach a customer without PS sign-off, and no services commitments should be made outside of the formal proposal process.
Lead or contribute to process design initiatives including SOW template modernization, intake SLA frameworks, and partner engagement governance.
Partner Across the Revenue Organization
Collaborate daily with Account Executives, Account Managers, Customer Success Managers, and Solution Consultants to ensure PS is engaged early and effectively in every qualifying deal.
Actively brief Account Executives on services strategy and help them identify and position implementation value as a deal accelerator.
Serve as the commercial bridge between what is sold and what PS can deliver — maintaining alignment with PS leadership on delivery capacity and operational constraints.
Contribute to Salesforce opportunity hygiene: ensuring onboarding tiers, SKUs, partner costs, and deal fields are accurate and up to date.
Drive Revenue Performance
Carry and be accountable to a monthly services quota covering new business and upsell across a North America-focused territory.
Track and report pipeline activity, forecast accuracy, and deal progression against defined metrics.
Triage and prioritize deal pipeline under capacity constraints, making sound judgment calls on where to invest services sales time.
Identify expansion opportunities within the existing customer base and engage with AMs and CSMs to bring those opportunities to close.
Contribute input from the field to the development of new service offerings, packaging improvements, and go-to-market process enhancements.

Requirements

What you’ll need

8+ years of experience in Professional Services sales, pre-sales, or services solutioning — ideally within a SaaS or enterprise software environment
Demonstrated track record of carrying and meeting a quota tied to services or professional services revenue
Experience scoping and pricing complex, multi-component implementation engagements at a fixed-fee model
Strong working knowledge of enterprise deal cycles, including RFP/RFx processes
Experience managing global or multi-region deal portfolios, including partner ecosystems across geographies
Experience working with, coordinating, and governing third-party implementation partners — including mid-deal partner transitions and ongoing relationship management
Ability to build and maintain relationships across sales, delivery, and customer success functions
Comfortable leading senior leadership and C-suite level conversations
Excellent consulting and presentation skills; able to explain complex concepts in plain terms and serve as the translator between Sales and Delivery
Excellent written and verbal communication skills; capable of presenting confidently to senior customer stakeholders
Highly organized with strong Salesforce hygiene and a natural attention to deal detail
Demonstrated ability to drive process improvement initiatives, including SOW modernization, intake SLA design, and partner engagement frameworks
Proficient in leveraging AI and automation tools to optimize workflows and improve efficiency — this is a core expectation, not a nice-to-have
Nice to have: Experience in the LMS, HCM, or enterprise learning technology space
Nice to have: Familiarity with outcome-based or value realization services frameworks.

Benefits

Comp & perks

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Professional Services salespre-salesservices solutioningquota managementscopingpricingRFP/RFx processesimplementation engagementsprocess improvementAI and automation tools

Soft Skills

relationship buildingconsulting skillspresentation skillscommunication skillsorganizational skillsattention to detailleadershipcollaborationjudgmentnegotiation