DMI (Digital Management, LLC)

Learning and Development

• Lead the strategic direction and execution of the enterprise knowledge management program
• Develop and implement comprehensive KM strategies aligned with IT service delivery goals
• Partner with technical SMEs across teams to ensure knowledge is captured, structured, and maintained effectively
• Implement and mature Knowledge-Centered Service (KCS) methodologies
• Establish governance frameworks, lifecycle processes, and quality standards
• Define metrics and KPIs to measure program effectiveness and business impact
• Identify and evaluate opportunities to leverage AI and automation within knowledge management
• Lead enterprise KM initiatives and cross-functional projects
• Develop promotional materials and user adoption campaigns
• Provide executive-level reporting on program performance, maturity, and ROI
• Drive continuous improvement and long-term KM maturity

Senior Knowledge Manager

• Lead and manage the IT Knowledge Management program across all service areas
• Curate and coordinate knowledge articles developed by technical SMEs to improve resolution speed and service quality
• Identify content gaps and new knowledge categories based on ticket trends and operational insights
• Develop clear, user-friendly communications including tip sheets, FAQs, and self-service guides
• Partner with SMEs to create, review, and maintain articles for recurring issues and standard procedures
• Establish and enforce knowledge management standards, templates, governance, and review cycles
• Promote and optimize self-service capabilities through structured, searchable content
• Analyze ticket trends to proactively address knowledge gaps and reduce repeat incidents
• Track and report on knowledge usage, effectiveness metrics, and continuous improvement opportunities
• Ensure the knowledge base remains accurate, current, and aligned with service delivery practices

Knowledge Manager

Program Manager

• Establish and lead a centralized PMO to provide governance, performance tracking, and strategic coordination across all functional domains, including service desk, network, and cloud operations.
• Serve as the primary point of contact for the government, managing contract performance, Service Level Agreements (SLAs), and complex stakeholder expectations.
• Oversee the optimization of the General Support System (GSS) and enterprise platforms to ensure high availability and secure access for a hybrid federal workforce.
• Maintain a comprehensive Integrated Master Schedule (IMS) and manage a high-level risk register (RAID log) to ensure all milestones are achieved on time and within scope.
• Ensure all infrastructure operations comply with FISMA mandates, NIST standards, and Zero Trust security controls.
• Drive a culture of continuous improvement by identifying opportunities for automation, AI/ML integration, and migration to FedRAMP-authorized cloud environments.
• Lead a large, multi-disciplinary team of engineers, technicians, and specialized leads, fostering a culture of high performance and mission-focused delivery.

Senior Program Manager

Backend Engineer

• Design and implement robust data pipelines
• Build efficient, scalable parsers for raw data
• Create and maintain data models
• Optimize data models for querying and reporting
• Write clean, scalable, and maintainable code
• Implement strong data validation techniques
• Develop monitoring systems for data pipelines
• Work closely with front-end and Rails development teams
• Write unit and integration tests
• Deploy and manage backend services in AWS or other cloud environments
• Maintain clear documentation for backend processes and APIs

Back End Developer, Python

Security Analyst

• Weekly report to the CISO on the status of projects.
• Attend an agreed-upon number of informational and status meetings and, when appropriate, call and lead such discussions.
• Discussions may take the form of project meetings.
• Discussions will include sessions with State of Vermont ISA’s, business sponsored meetings, appointments to Steering Committees, Project Management, appointed State IT Executives, Agency Program Managers, and other consultants designated by the State.
• The ISA will use tools provided by the State of Vermont. These tools are: a state issued desktop or laptop computer, Microsoft Office applications, and Azure DevOps.

Information Security Analyst

Analyst

• Effectively monitor all devices, platforms, and services within a network environment.
• Manage and coordinate NOC team shift coverage to ensure NOC operations run efficiently and effectively.
• Provide direction, training, and leadership to NOC staff.
• Assist with managing NOC standard process and procedure documentation.
• Ensure efficient resolution of service requests and incidents, ensuring compliance on assigned SLAs.
• Provide timely and effective communication on service impacting incidents.
• Analyze client LANs/WANs, isolating problems and recommending reconfiguration of new network hardware.
• Modify command language programs and network startup files.
• Participate in troubleshooting network/user problems and present resolutions for implementation.
• Prepare a variety of network resource reports.

NOC Analyst

Full-stack Engineer

• Lead end-to-end website development efforts across front-end and back-end systems.
• Manage and enhance WordPress architecture, including themes, custom templates, child themes, and plugin development.
• Implement scalable, secure, high-performance solutions aligned with best practices for enterprise WordPress environments.
• Write clean, reusable, and well-documented code across PHP, HTML5, CSS3, JavaScript, and modern frameworks.
• Leverage emerging tools and technologies - including generative AI, agentic AI, vibe coding, and automated code accelerators - to enhance development velocity, improve site performance, and deliver more innovative, user-friendly digital experiences.
• Oversee day-to-day management of DMI’s corporate website and related digital assets.
• Perform routine maintenance, site health checks, uptime monitoring, and incident response.
• Manage hosting environments, server configurations, caching layers, and CDN integrations.
• Conduct regular platform updates for themes, plugins, and core files while ensuring compatibility and stability.
• Lead and manage full website refresh cycles, coordinating with Marketing, Corporate, IT, and cross-functional teams to ensure timely updates and alignment with brand and business priorities.
• Collaborate with marketing, creative, and content teams to implement design updates, landing pages, microsites, and UX improvements.
• Ensure all web updates reflect brand standards, accessibility guidelines (WCAG 2.1), and responsive design principles.
• Continuously research and recommend improvements to enhance user experience, performance, and engagement.

Web & Martech Lead

Insurance

• Contribute to the product vision and roadmap in alignment with overall business goals.
• Understand digital services trends in the public sector, competitive analysis and customer needs to inform product decisions.
• Develop and maintain a prioritized product backlog, including user stories, features, bugs, and technical debt.
• Work with UX/UI teams to ensure seamless user experience.
• Clearly communicate backlog items to the development team.
• Refine and prioritize backlog items based on user value, business value, and technical feasibility.
• Gather and analyze user needs and requirements through various methods, including user research, stakeholder interviews, and data analysis.
• Translate requirements into clear, concise, and testable user stories with acceptance criteria.
• Ensure that the development team understands the requirements and the intended value.
• Act as the main point of contact between stakeholders and the development team.
• Communicate product updates, progress, and roadblocks to stakeholders.
• Gather feedback from stakeholders and incorporate it into the product backlog.
• Participate in sprint planning meetings to define sprint goals and select backlog items for development.
• Collaborate with the development team to ensure realistic sprint commitments.
• Provide guidance and clarification to the development team during sprint execution.
• Participate in sprint reviews to demonstrate completed work and gather feedback.
• Ensure that the product meets user requirements, quality standards and is delivered on time.
• Plan and execute product launches, including communication strategies, training materials, and support documentation for both internal staff and the public.
• Monitor product performance and user feedback to identify areas for improvement.
• Analyze data to track key metrics and measure the success of product features.
• Continuously optimize the product based on data and user feedback.

Quality Assurance

Systems Engineer

• Develop business, data, systems, and infrastructure models to develop enterprise architectures.
• Lead cross-functional design sessions involving architects, product owners, rules SMEs, data teams, and developers.
• Develop plans for migrating architectures and technical reference models to include hardware/software standards.
• Engineer integrated hardware and software solutions to meet mission requirements.
• Define, document, and communicate enterprise and solution-level architecture patterns, standards, and blueprints.
• Design high-performance, scalable applications and services using Java, .NET, Spring Boot, REST APIs, and microservices architectures.
• Guide development teams in selecting frameworks, design patterns, and toolchains.
• Lead architecture reviews, technical risk assessments, and decision-making across application and data integration platforms.
• Design secure integration approaches across systems using OAuth2, JWT, and API management strategies.
• Support deployment planning and DevOps collaboration by aligning CI/CD pipelines and infrastructure-as-code.
• Partner with business analysts, project managers, and product owners to ensure architecture supports business and technical requirements.
• Provide guidance on modernization of legacy applications and refactoring into cloud-native and service-oriented architectures.
• Maintain technical documentation, architecture decision records (ADRs), and architectural runbooks.
• Mentor junior architects and senior developers on architectural thinking, scalability, and best practices.

Senior Systems Architect

• Provide overall leadership and accountability for end-to-end program execution, ensuring delivery meets contractual requirements, performance standards, and Government expectations
• Serve as the primary point of contact to the Government, managing stakeholder relationships and communicating program status, risks, and issues clearly and proactively
• Oversee enterprise application operations and maintenance, full system development life cycle (SDLC) activities, and implementation efforts across multiple workstreams
• Translate contractual and mission requirements into executable program plans, schedules, and priorities
• Lead and manage multidisciplinary teams and subcontractors, ensuring appropriate staffing, performance oversight, and continuity of operations
• Own program financial performance, including budget execution, forecasting, funding alignment, and cost controls, in coordination with internal Finance and Contracts teams
• Establish and maintain program governance, risk, and quality management processes aligned with industry best practices (PMBOK, ITIL, CMMI)
• Identify, assess, and mitigate program risks and issues, escalating as necessary to protect program performance
• Produce accurate, timely program reporting and maintain schedules and metrics to support leadership decision-making and Government oversight
• Support workforce development and succession planning to ensure long-term program stability and leadership continuity

• Lead multi-data center architecture and infrastructure initiatives
• Plan and execute data center migrations across multiple sites
• Design and oversee rack layouts, power distribution, and cooling strategies
• Direct disaster recovery readiness, failover planning, and continuity planning efforts
• Coordinate closely with OneNet and facility engineering teams to ensure aligned infrastructure and operational execution
• Ensure infrastructure operations align with governance requirements and regulated environment standards