DMI (Digital Management, LLC)

Analyst

• Support the Service Catalog within Business Relationship Management
• Maintain and enhance a central repository of IT services, approved hardware, and software
• Ensure customers have an intuitive way to browse, request, and self-install items
• Use strong analytical and data management skills
• Ensure accuracy and relevance of information

Catalog Manager

Network Engineer

• Provide advanced technical support and engineering assistance for TSA’s enterprise network infrastructure
• Deliver expert-level troubleshooting, configuration, and optimization services across LAN/WAN, campus networking, wireless systems, and cloud connectivity environments
• Work alongside network architects and O&M contractor to resolve complex network performance and reliability issues
• Support the implementation and validation of new network capabilities
• Contribute to the development of network standards and operational procedures
• Play a critical role in ensuring TSA’s network environment meets availability and performance requirements of a 24x7x365 mission-critical operation
• Provide Tier 2/3 network troubleshooting support during engineering deployments and transition periods
• Conduct network health assessments and performance analyses
• Develop configuration documentation and operational runbooks for implemented network solutions
• Support cutover planning and execution for network upgrades and migrations
• Participate in 14-day operational testing periods following transitions
• Provide technical input to lifecycle replacement assessments for aging network equipment
• Coordinate closely with TSA’s O&M contractor for seamless knowledge transfer and operational readiness

Senior Computer Network Support Specialist

Systems Engineer

• Supports the design, integration, and implementation of enterprise IT systems
• Contributes to the development of system architecture documentation, configuration specifications, and test plans
• Participates in pre-production engineering, lab validation, and deployment activities for TSA engineering projects
• Develop proficiency across the breadth of TSA’s technology portfolio
• Provides support during after-hours deployment windows
• Coordinates with the O&M contractor to ensure smooth handoff of implemented solutions
• Contributes to ITSM/ITOM process engineering efforts
• Supports the development of TSA’s integrated master schedule artifacts

Journeyman Computer Systems Engineer – Architect

Customer Support

• Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues
• Logs, classifies, and resolves incidents and service requests
• Proactively monitors incidents nearing SLA thresholds, escalating as needed
• Identifies trends and recurring issues, recommending process improvements

Customer Support Representative

• Provide authoritative guidance on complex enterprise architecture decisions
• Advise TSA CIO leadership and engineering teams on architecture patterns, technology selection, integration approaches, and risk mitigation strategies
• Ensure all engineering architectures are technically sound, operationally resilient, and aligned with DHS and TSA security and performance standards
• Provide technical review and approval authority for major system designs
• Lead architecture boards and technical working groups
• Resolve high-stakes engineering conflicts between project teams, O&M contractors, and TSA stakeholders
• Apply expertise across TSA’s IT domains, including cloud computing, cybersecurity architecture, data operations, and operational technology
• Provide critical input to the evaluation of emerging technologies, including AI/ML capabilities

SME Computer Systems Engineer – Architect

Security Analyst

• Serve as the premier cybersecurity authority within the TALON program
• Provide strategic advisory services to TSA’s IT leadership on cybersecurity risk management, security architecture, and compliance program maturity
• Assess and shape the security posture of TSA’s engineering portfolio
• Engage directly with TSA’s CISO organization, ISSOs, and the O&M contractor to drive integrated security outcomes
• Advise on SSI handling requirements, POA&M resolution strategies, and ICAM implementation approaches
• Provide technical oversight of security testing and assessment activities across the TALON portfolio
• Provide real-time technical guidance to TSA stakeholders and the O&M contractor in critical incident scenarios

SME Information Security Analyst

System Administrator

• Senior technical authority on enterprise infrastructure operations within the TALON program
• Provide expert-level guidance on complex network and systems engineering challenges
• Advise engineering teams, the O&M contractor, and TSA leadership on infrastructure architecture and best practices
• Resolve escalated technical issues and ensure operational continuity
• Provide technical oversight and quality review of infrastructure designs and transition packages
• Contribute to strategic decisions regarding infrastructure modernization and cloud-native services
• Support the development of TSA’s enterprise standards for Active Directory, endpoint management, virtualization, and system hardening

SME Network and Computer Systems Administrator

Infrastructure Engineer

• Designs, engineers, and implements cloud and hybrid infrastructure solutions for TSA
• Translates enterprise architecture guidance and TSA mission requirements into detailed infrastructure designs
• Produces comprehensive implementation documentation
• Executes cloud migration, modernization, and optimization projects
• Designs cloud landing zones, network architectures, and identity and access management configurations aligned with DHS Zero Trust principles
• Supports integration of cloud platforms with TSA’s on-premises systems and third-party services
• Performs infrastructure-as-code development using tools such as Terraform or CloudFormation
• Leads pre-production validation of cloud environments
• Supports 14-day operational testing periods post-transition
• Contributes to cloud cost optimization and rightsizing assessments
• Provides technical input to lifecycle replacement strategies for infrastructure components

Senior Cloud Infrastructure Architect

Cloud Engineer

• Defining and driving TSA’s cloud architecture strategy across AWS, Azure, and hybrid multi-cloud environments.
• Ensuring that cloud solutions are scalable, cost-effective, secure, and aligned with DHS and TSA technical and compliance requirements.
• Providing expert guidance on cloud-native service selection, migration approaches, and integration patterns for TSA’s modernization initiatives.
• Developing cloud reference architectures, producing cost/benefit analyses and total cost of ownership assessments for cloud migration options.
• Providing technical oversight of cloud implementation efforts executed across the concurrent TALON project portfolio.
• Leading cloud security architecture design in alignment with DHS Zero Trust requirements, FISMA standards, and TSA’s ICAM framework.
• Ensuring that cloud environments meet FedRAMP authorization requirements where applicable.

Cloud Architect

Security Operations

• Integrates development, security, and operations disciplines to deliver secure, automated, and continuously improving software and infrastructure delivery pipelines
• Designs and implements CI/CD pipelines
• Automates security scanning and compliance checks within the development lifecycle
• Ensures all cloud-deployed software and infrastructure meet security policies before reaching production
• Works across engineering and security teams to embed security as a mission enabler
• Implements and maintains DevSecOps toolchains
• Designs secure deployment architectures for containerized workloads
• Establishes monitoring and alerting capabilities that support compliance with FISMA controls
• Contributes to cloud security baselines and provides technical guidance on hardening approaches
• Supports incident response activities related to cloud-hosted systems

Cloud DEV SecOps III

Full-stack Engineer

• Designs, develops, and delivers enterprise-grade software solutions supporting TSA’s mission-critical applications
• Works within Agile and DevSecOps delivery frameworks to develop secure, scalable, and maintainable code
• Collaborates closely with systems engineers, cloud architects, and the O&M contractor
• Ensures software deliverables are transition-ready and fully documented for sustainment
• Conduct requirements analysis, software design, coding, unit and integration testing, code review
• Develops technical documentation including API specifications, developer guides, and runbooks
• Supports software migrations and modernization efforts
• Participates in operational testing periods post-transition
• Available for post-deployment troubleshooting

Senior Software Developer, Systems Software

• Software development and design in a self-driven environment on very tight timelines with a high degree of focus on quality.
• Develop eCommerce sites using hybris, java, and spring-based technologies.
• Take tasks from the JIRA board and drive them to completion - considering teams done criteria.
• Develop proof of concept; quick POCs to assess/ make technology decisions.
• Ensure 80% test coverage for all code developed.
• Work with onshore-offshore development teams.

SAP Hybris Developer – SE/SSE/Lead/Tech Lead

Engineer

• Leading large-scale migrations from legacy environments (ESXi 7.x) to VMware vSphere 8 across multiple geographic sites using VMware HCX for workload mobility and minimal downtime
• Designing, deploying, and maintaining VMware Cloud Foundation (VCF) environments, including the use of SDDC Manager for automated lifecycle management, patching, and upgrades of the full stack
• Architecting and managing NSX (NSX-T) infrastructures, including the configuration of Tier-0/Tier-1 gateways, load balancing, and Distributed Firewall (DFW) policies for micro-segmentation
• Extending existing PowerShell/PowerCLI and vRealize Orchestrator (vRO) workflows to automate VCF workload domain deployments and NSX object creation
• Serving as the VM Template Manager for modern operating systems, utilizing automated patching and vulnerability remediation tailored for vSphere 8 secure baseline configurations
• Managing high-performance computing clusters and MSCS VMware clustering to ensure high availability for SQL Server and other critical workloads during vMotion and site-to-site migrations
• Utilizing HCX to establish network extensions (L2) and execute live (vMotion), bulk, or cold migrations between on-premises data centers and private/hybrid cloud environments
• Creating and updating detailed design documentation (HLD/LLD), migration runbooks, and process guides to ensure compliance with federal security standards

VM Engineer

Vice President

• Lead and scale the national managed services organization supporting commercial enterprises and federal government agencies
• Drive strategy, operational excellence, and service innovation across mobility, wireless solutions, and contact center operations
• Shape the strategic direction of the managed services portfolio ensuring operational performance and client success
• Oversee the delivery and performance of managed services nationwide
• Collaborate with executive leadership to drive innovation and expand service capabilities
• Define and execute the managed services strategy across commercial and federal markets
• Lead operational delivery across a diverse national client base
• Ensure consistent service excellence and establish scalable operational frameworks
• Oversee mobile-enabled contact center operations
• Lead managed services supporting enterprise wireless ecosystems
• Ensure compliance with federal and security standards

Vice President – Managed Services

• Leading large-scale migrations from legacy environments (ESXi 7.x) to VMware vSphere 8 across multiple geographic sites using VMware HCX for workload mobility and minimal downtime.
• Designing, deploying, and maintaining VMware Cloud Foundation (VCF) environments, including the use of SDDC Manager for automated lifecycle management, patching, and upgrades of the full stack.
• Architecting and managing NSX (NSX-T) infrastructures, including the configuration of Tier-0/Tier-1 gateways, load balancing, and Distributed Firewall (DFW) policies for micro-segmentation.
• Extending existing PowerShell/PowerCLI and vRealize Orchestrator (vRO) workflows to automate VCF workload domain deployments and NSX object creation.
• Serving as the VM Template Manager for modern operating systems, utilizing automated patching and vulnerability remediation tailored for vSphere 8 secure baseline configurations.
• Managing high-performance computing clusters and MSCS VMware clustering to ensure high availability for SQL Server and other critical workloads during vMotion and site-to-site migrations.
• Utilizing HCX to establish network extensions (L2) and execute live (vMotion), bulk, or cold migrations between on-premises data centers and private/hybrid cloud environments.
• Creating and updating detailed design documentation (HLD/LLD), migration runbooks, and process guides to ensure compliance with federal security standards.