Continuous Improvement Analyst

DMI (Digital Management, LLC)

Continuous Improvement Analyst at DMI focusing on quality control, process improvement, and reporting structures. Collaborating with government stakeholders and managing data effectively.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Conduct quality control reviews for compliance and partner with project managers to resolve findings.
Modernize and maintain reporting structures, dashboards, and quality metrics to provide visibility.
Analysis to identify issues, root causes, process gaps, and translate findings to recommendations.
Lead process documentation efforts, including SOPs, QC workbooks, and scoring criteria.
Apply Confluence best practices to keep the team's knowledge base structured and current.
Develop training materials and job aids that help the team apply quality standards consistently.
Serve as a partner facilitating working sessions and building consensus around process changes.
Continuously evaluate team tools, templates, and workflows for improvement opportunities and take initiative to prototype and implement enhancements with stakeholder buy-in.

Requirements

What you’ll need

2+ years of experience in quality assurance, business analysis, process improvement, or PMO support.
Proficient in Power BI, SharePoint Lists, expert-level Microsoft Excel (pivot tables, advanced formulas, data modeling), Jira workflows and dashboards, and Confluence.
Exceptional written communication skills, with the ability to write clearly for executive, technical, and government stakeholder audiences.
Proven ability to collaborate across teams, build relationships with government customers, and facilitate productive working sessions.
Self-starter with a record of identifying opportunities and taking initiative without being directed.
Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.
Must be a U.S. Citizen.

Benefits

Comp & perks

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assurancebusiness analysisprocess improvementdata modelingadvanced formulaspivot tables

Soft Skills

written communicationcollaborationrelationship buildingfacilitationself-starter

Certifications

Public Trust clearance