DMA - DuCharme, McMillen & Associates, Inc.

QA Engineer

• Oversee QA operations and software delivery quality across multiple projects and teams.
• Develop and execute testing strategies, plans, estimates, and schedules for product releases.
• Track milestones; prepare regular progress reports; monitor budgets, receipts and expenditures related to projects; communicate with the executive team and other stakeholders.
• Demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements, and fixes that are coordinated based on release schedules.
• Lead and mentor QA managers and engineers to achieve high performance and career growth.
• Manage talent acquisition and succession planning for the QA team.
• Champion department and corporate initiatives related to quality, automation, and process improvement.
• Collaborate with product owners, subject matter experts, and clients to define testable requirements.
• Coordinate and participate in sprint planning, release readiness, and regression testing cycles.
• Define and implement automated unit and regression test cases.
• Ensure proper documentation of QA processes, test plans, and results.
• Facilitate communication across distributed teams to optimize resource utilization.
• Provide regular quality status reports to leadership and stakeholders.
• Establish and maintain relationships with third-party software vendors.
• Divide tasks into quantifiable subtasks, and reasonably predict the effort to complete the tasks.
• Ensure compliance with security, performance, and quality standards.
• Identify, manage, and mitigate technical and operational risks.
• Management and oversight of direct reports.
• Track actual hours against estimates, anticipate, and communicate deviations from original estimates to all stakeholders. Work with team members to ensure that software releases meet the defined security and quality assurance standards.

Senior Manager, Quality Assurance

• Responsible for all phases of the software implementation methodology including planning, requirements gathering, solution design, tax configuration, testing, knowledge transfer, and cutover support
• Project management activities such as leading status calls, creating status reports, taking meeting minutes, and maintaining project plans
• Create and maintain project documentation including functional specifications
• Offer/apply in-depth knowledge of tax technology best practices and function as a subject matter expert to clients
• Lead tax requirements sessions with clients for input to the solution design
• Customization pertaining to the SAP tax interface in SD, MM and FI module of SAP (ECC and S4)
• Assist with troubleshooting functional and technical issues related to tax solutions
• Explain the high-level differences among the tax engine solutions and define opportunities for improvement for existing tax technology solutions
• Assist management with business development activities

Lead SAP Consultant, Tax Technology

Consultant

• The Consultant provides unclaimed property compliance and consulting services.
• The individual will be responsible for managing their own client portfolio, including the preparation and submission of jurisdictional unclaimed property reports on a seasonal schedule.
• Core responsibilities include performing and assisting with data modeling and standardization, reconciling financial system general ledgers, and contributing to process automation initiatives.
• Identify, research, and document potential unclaimed property in accordance with jurisdictional requirements.
• Standardize client source data using technology-driven solutions to ensure accuracy and consistency.
• Conduct data analytics and system reviews to organize, validate, and integrate unclaimed property records.
• Generate and distribute due diligence letters in compliance with statutory requirements.
• Manage, track, and organize owner responses, ensuring timely follow-up and resolution.
• Process reissuance of payments to verified property owners.
• Conduct basic unclaimed property research under supervision, supporting more complex analyses.
• Prepare and remit unclaimed property reports and funding requests in alignment with state-specific deadlines and calendars.
• Communicate effectively in both written and verbal formats with internal teams and external clients.
• Stay current on unclaimed property regulations and technical developments, and apply this knowledge to client engagements.

Consultant, Unclaimed Property

Director

• Serve in a business development role interacting with clients and prospects located in DMA’s sales regions
• Assist in expanding the market share in focused tax practice areas
• Manage a large set of client and prospect accounts for purposes of business development
• Participate as one of DMA’s strategic account managers to ensure satisfaction of DMA project deliverables
• Collaborate with DMA service personnel to drive strategic, beneficial business opportunities for both the client and DMA
• Participate in field business development efforts leveraging “valid business reasons”, subject matter expert partnering, and DMA’s experience, reputation, and existing relationships
• Identify and understand client and prospect tax issues and challenges
• Build trust internally with colleagues and externally with prospects and clients
• Create written communication articulating an understanding of a client/prospect’s issues, challenges, needs, goals, and corresponding beneficial DMA services addressing those points
• Participate in internal, collaborative, educational, strategy meetings designed to improve the business development process and results
• Work with internal legal counsel during contract review process with prospects/clients
• Capture and communicate business development discussions by updating DMA’s CRM solution, and as appropriate, update other teammates via email
• Provide quality project and relationship management

Director, Practice Development

• Lead and mentor a team of tax technology professionals, providing guidance, coaching, and performance management
• Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
• Monitor the effectiveness of the team against SLA, driving through change as needed to deliver continual service improvement
• Collaborate closely with internal teams including consulting, compliance, tax research, and ERP support to address client needs
• Oversee multiple client engagements simultaneously, ensuring high-quality delivery across diverse platforms
• Maintain strong client relationships, ensuring satisfaction and alignment with business goals
• Act as a subject matter expert for tax determination solutions, including review, configuration, and support
• Ensure operational procedures and practices are well defined, documented and consistently applied
• Develop and maintain process documentation and client-specific documentation to aid in support
• Provide input into the practice strategy with particular focus on opportunities to grow and/or enhance the services offered
• Own client escalations to ensure appropriate team members are identified and assigned
• Achieve consistent client satisfaction ratings and respond appropriately to client feedback on areas for improvement

Manager, Tax Technology – Managed Services

Manager

• Maximize revenue through external channels
• Manage multiple strategic partnerships
• Ensure DMA is aligned at all applicable levels
• Build productive relationships with alliance partners and key personnel
• Collaborate with internal teams to identify, recruit, onboard, develop, and manage partners
• Develop a deep understanding of partner products, strategies, customer value, and go-to-market priorities
• Meet assigned targets for profitable sales volume
• Contribute to alliance planning processes
• Manage partner opportunity pipeline and report activity and analytics monthly
• Maintain accurate partner-related data in CRM systems
• Deliver product and program training to partners and clients
• Execute market strategy in partnership with internal teams
• Represent DMA at trade shows and partner events.

Alliance Manager

Project Manager

• Assist in scoping, planning, and tracking project activities and deliverables.
• Support the coordination of product and technical specifications and resources.
• Help facilitate daily stand-ups, sprint planning, and QA/QC meetings.
• Collaborate with product owners, subject matter experts, and clients to document requirements.
• Maintain project documentation and ensure updates are published and accessible.
• Monitor task progress and assist in identifying risks or delays.
• Support communication between distributed teams to optimize resource utilization.
• Prepare and distribute project status updates to stakeholders.
• Contribute to continuous improvement of PMO processes and tools.

Associate Project Manager

Systems Engineer

• Serve as the intake point for enhancement opportunities across processes, technology, and operations.
• Interview business owners and subject matter experts to understand current workflows and improvement areas.
• Elicit, translate, simplify, and document business and functional requirements.
• Analyze and test existing business processes to identify challenges and recommend improvements.
• Assist in building business cases for new initiatives and influence stakeholder support.
• Collaborate with project managers to define project scope, deliverables, and timelines.
• Prioritize initiatives based on impact, feasibility, and risk mitigation.
• Support user acceptance testing (UAT) and ensure solutions meet business needs.
• Maintain documentation and contribute to continuous improvement of PMO practices.

Business Systems Analyst

Data Engineer

• Design, build, and maintain robust data pipelines and ETL processes to ingest, transform, and deliver data from various sources.
• Mine data from primary and secondary sources, then reorganize said data in a format that can be easily read by either human or machine
• Use statistical tools to interpret data sets, pay particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts
• Collaborate with programmers and engineers to improve efficiency and data organization; improve performance through data structure and query optimization
• Ensure data integrity, quality, and security across all systems and platforms
• Work with departments to provide insight and identify opportunities, improvements, recommend system modifications, and develop policies for data governance
• Integrate structured and unstructured data from internal and external sources.
• Monitor and troubleshoot data workflows, resolving issues proactively
• Design, implement, and maintain critical data systems from ETL/ELT, Data Warehouse, BI Tools, and everything in between
• Maintain documentation for data architecture, processes, and standards
• Collaborate with data scientists, analysts, and product teams to support data needs.
• Analyze requirements from the business and provide solutions or guidance for solutions
• Work with senior data analyst to establish data governance

• Build and maintain productive relationships with alliance partners and key personnel to ensure strategic alignment.
• Collaborate with DMA internal teams and leadership to identify, recruit, onboard, develop, and manage partners.
• Position DMA as a strategic advisor to partners and business units through consistent engagement and support.
• Develop deep understanding of partner products, strategies, customer value, and go-to-market priorities.
• Meet assigned targets for profitable sales volume and strategic objectives within alliances.
• Contribute to alliance planning processes, including mutual performance goals, financial targets, and key milestones.
• Manage partner opportunity pipeline and report activity and analytics monthly to the Director of Strategic Alliances.
• Maintain accurate partner-related data in CRM systems.
• Deliver product and program training to partners and clients via webinars and service demonstrations.
• Execute market strategy in partnership with internal teams.
• Represent DMA at trade shows and partner events, including public speaking and stakeholder communications.