DMA - DuCharme, McMillen & Associates, Inc.

Content Marketing Manager

• Serve as the primary owner of DMA’s proposal and RFP response process, managing submissions from intake through final delivery.
• Coordinate proposal timelines, responsibilities, and deliverables to ensure on‑time, high‑quality submissions.
• Translate complex technical, regulatory, and service‑line content into clear, persuasive proposal narratives.
• Ensure proposal and RFP responses align with client requirements, evaluation criteria, and submission guidelines.
• Maintain proposal quality, consistency, and compliance across all submissions.
• Write, edit, and refine proposal narratives, executive summaries, project descriptions, expert profiles, and related content.
• Ensure all proposal and RFP response content aligns with DMA’s brand voice, messaging standards, and value proposition.
• Proofread and quality‑check proposals and RFP responses for clarity, accuracy, formatting, and completeness prior to submission.
• Incorporate feedback efficiently while protecting narrative cohesion and clarity.
• Partner closely with Business Development, Marketing, and service line subject matter experts to gather input and insights.
• Facilitate working sessions and follow‑ups with contributors to meet proposal deadlines.
• Provide guidance to internal contributors on proposal structure, tone, and best practices.
• Serve as the central point of communication for proposal‑related activities.
• Maintain and organize a centralized proposal content library, including expert profiles, project descriptions, and boilerplate materials.
• Update templates, tools, and reference materials to improve proposal efficiency and consistency.
• Identify opportunities to improve proposal workflows, processes, and tools over time.
• Support efforts to standardize proposal best practices and reduce re-work.
• Support other marketing content initiatives as bandwidth permits, such as thought leadership, marketing collateral, or internal communications.
• Assist with content drafting, editing, or coordination for marketing initiatives outside of proposals.
• Collaborate with content and design teammates to ensure alignment across proposal and marketing materials.
• Stay informed on proposal best practices, industry trends, and client expectations within professional services.
• Recommend improvements to proposal strategy, messaging, and presentation based on outcomes and feedback.
• Perform other duties as assigned.

Content Marketing Manager – Proposals

• Responsible for reviewing and analyzing client royalty obligations to identify tax savings opportunities and ensure compliance with applicable regulations.
• Prepares detailed reviews of client royalty reporting, and represents clients in audits with taxing authorities.
• Maintains expert knowledge of royalty assessment laws and industry practices to deliver accurate, strategic solutions that optimize client outcomes.
• Reviews client records for Crown royalty refund potential, credits, and procedural recommendations.
• Prepares and submits written reports supporting DMA’s position for taxing authorities; reviews and submits periodic status reports to clients; prepares Report of Findings for clients.
• Responsible for client account management on assigned clients.
• Maintains knowledge of Crown Royalty regulations, guidelines and court decisions.
• Represents clients during Alberta Treasury Board and Finance audits and provides support and advisory services in defense of claims made.
• Assists Director National Accounts and other business development professionals in scoping and developing customized solutions for new and prospective clients.
• Performs other duties as assigned.

Tax Manager

Research Analyst

• Research and analyze compliance matters relating to Property Tax such as tax due dates, depreciation schedules, jurisdictional addresses, electronic filing and payments, and form changes
• Communicate with state and local jurisdictions regarding issues/irregularities
• Conduct basic research on client questions and concisely summarize findings
• Accurately and proactively maintain the Tax Resource Database for address information, assessment ratios, depreciation tables, due dates, and other data
• Resolve tickets created through Property Tax Research (PTR) JIRA Project
• Facilitate collaboration between Research, Training, Compliance, and Consulting teams

Associate Research Analyst, Property Tax

• Lead product and service taxability mapping efforts, including mapping SKUs, item and service codes, spend categories, and product classes to tax engine categories.
• Maintain and troubleshoot taxability drivers and mapping logic, including product class, usage class, purchase class, spend class, GL/account attributes, and flexible fields.
• Serve as the subject matter expert for digital taxability, including SaaS, cloud‑based software, electronically delivered software and content, digital subscriptions, data services, and bundled offerings.
• Interpret and apply U.S. multistate taxability rules for tangible personal property, digital goods, electronic services, bundled transactions, and multi‑location use.
• Translate tax policy, statutes, and regulatory guidance into executable tax engine configurations.
• Perform taxability research and analysis for complex or ambiguous items and document conclusions, assumptions, and supporting rationale.
• Collaborate with Tax Advisory and Tax Technology teams to evaluate new or evolving products and maintain approved taxability positions.
• Manage the taxability mapping lifecycle, including effective dating, version control, change management, and periodic reviews.
• Execute quality assurance testing to identify unmapped or mis‑mapped items and resolve discrepancies within tax engines and downstream systems.
• Develop and maintain mapping documentation, decision logs, SOPs, and audit‑support materials.
• Partner cross functionally with IT, ERP, billing, eCommerce, procurement, and data teams to ensure accurate data alignment and system integration support.
• Support implementation and post‑implementation activities, including issue resolution, reconciliation, and audit inquiries.

Indirect Tax Product Classification Specialist

Consultant

• Provide specialized asset recovery services within the Unclaimed Property practice
• Manage client engagements, perform data analysis, and oversee the claim process to recover unclaimed property from state agencies and other entities
• Standardize and validate client data using Microsoft Excel and technology-driven solutions
• Identify, research, and document potentially recoverable unclaimed property using proprietary tools
• Conduct data analytics and organize client data through systems review and integration
• Generate and submit asset recovery claim forms; track and manage claims throughout the process
• Communicate proactively with clients regarding claim status and expectations
• Prepare recovery reports and funding requests in alignment with deadlines
• Stay current on technical developments and apply knowledge to client engagements

Consultant, Unclaimed Property – Asset Recovery

• Conducts property tax reviews for DMA clients and has account management responsibility for assigned clients
• Responsible for all aspects of analysis and consulting related to complex personal property compliance projects and assessment reviews of machinery and equipment for industrial manufacturing, mining, oil & gas, communication, and energy property as well as implementation of tax savings recommendations and strategies and leading business development
• Coordinates the majority of client management during and after the review process
• Develops and maintains long-term client relationships, with a focus on expanding services and/or cross-selling as appropriate
• Interacts with internal Business Development groups to identify and develop property tax opportunities
• Conducts physical inspections of manufacturing, energy, communication, mining, and oil & gas facilities and meets with on-site management
• Presents findings and makes recommendations to clients
• Communicates with state and local taxing authority personnel to resolve issues via negotiations, appeals, and board hearings as necessary
• Maintains excellent knowledge of all real and personal property tax laws, rules, regulations, and court decisions
• Performs detailed industry and economic research (i.e., research comparable companies, review financial statements) to identify potential tax savings opportunities for clients
• Maintains a general understanding of other DMA service lines for cross-selling purposes
• Proactively researches complex tax issues and conveys this information to the SVS group and regional personnel as needed
• Participates in DMA Tax Community Events, as well as Regional and National Conferences, as a speaker or panel member illustrating expertise to the tax community
• Coordinates and reviews activities of Analysts, Consultants, and/or Tax Managers

Senior Tax Manager, Property Tax – Strategic Valuation Services

QA Engineer

• Ensure the quality and reliability of DMA’s software solutions through the design, development, and execution of manual and automated testing processes.
• Collaborate with development teams and stakeholders to validate functionality, performance, and compliance with business requirements.
• Contribute to continuous improvement efforts and support agile delivery practices.
• Design, execute, and maintain test cases, test data, and test scripts for manual and automated testing.
• Perform functional, non-functional, regression, and user acceptance testing (UAT).
• Participate in sprint planning, QA reviews, and project meetings.
• Assist with documenting and reporting defects and enhancements using Jira or similar issue tracking tools.
• Collaborate with developers and business analysts to understand requirements and create targeted test scenarios.
• Assist in risk analysis and quality assessments for project releases.
• Assist with establishing realistic estimates for tasks.
• Mentor and provide guidance to team members.
• Assist with diagnosing and triage of software issues; determine and document root causes.
• Support the generation and accuracy of QA documentation and reporting.
• Ensure adherence to approved development and testing methodologies.
• Contribute to QA documentation and process improvement initiatives.
• Support the implementation and maintenance of automation tools such as Selenium.
• Provide oversight to ensure quality standards and best practices are followed across projects.