DLS Discovery, LLC

Business Development Rep

• Own sales targets for CLM implementation, migration, abstraction, managed services, and AI-enabled contract services.
• Generate new business through outbound prospecting, partner channels, events, and market networking.
• Build strong relationships with legal, procurement, contract operations, and legal operations leaders.
• Represent CLM services at industry events, conferences, and partner roadshows.
• Lead deal cycle. From qualification to proposal development, pricing, negotiation, and close.
• Develop and maintain strong relationships with CLM platform partners and consulting companies, influencing lead flow.
• Work cross-functionally with marketing, delivery, and partnerships to strengthen GTM strategy.
• Provide accurate forecasting, pipeline updates, and sales reports for leadership.
• Coach and mentor junior sales/BD team members.

Senior Director, Business Development – CLM

People Operations

• Serve as the first point of contact for employees and managers on HR policies, processes, benefits, and day-to-day people matters
• Support end-to-end employee lifecycle processes including onboarding, induction, probation, internal movements, documentation, and employee exits
• Share confidential employee data with relevant teams for insurance enrollments.
• Build and maintain HR dashboards, trackers, and reports using advanced Excel / spreadsheets
• Prepare presentations, employee communication decks, and reports for stakeholders.
• Support managers and the Talent Partner in managing Performance Improvement Plans (PIPs), including documentation, milestone tracking, and follow-ups
• Review manager-drafted feedback and documentation for clarity, objectivity, and professionalism
• Draft or support drafting of formal employee communications including warning letters and performance-related documentation
• Assist in employee relations processes including performance concerns, disciplinary matters, and managed exits
• Support employee engagement initiatives, surveys, learning programs, and HR-led people initiatives
• Identify operational gaps and suggest practical process improvements

People and Culture Associate

Manager

• Lead annual merit, promotion, and incentive cycles for India — budget recommendation, market positioning, governance, and execution.
• Conduct market pricing using leading survey sources (Mercer, Aon, WTW, Korn Ferry); maintain a structured benchmarking calendar.
• Support and refine job architecture, leveling, and salary structure for India and assigned APAC/EMEA countries.
• Partner on Short-Term Incentive (STI) design and modeling; support equity / Long-Term Incentive (LTI) administration where applicable.
• Build offer recommendations for senior India hires; provide TR input on internal moves, promotions, and retention scenarios.
• Own the design, renewal cycle, and vendor governance for India benefits programs (group medical, life, accident, retirement, leave, wellness, and ancillary programs).
• Manage broker and insurer relationships; lead annual renewals and RFP activity in partnership with Global TR.
• Oversee day-to-day benefits operations for India: enrollments, eligibility data, invoicing, and employee escalations.
• Provide design and renewal advisory for assigned APAC and select EMEA markets in collaboration with country HR partners and brokers.
• Serve as Total Rewards point of contact for assigned countries (in addition to India); deliver market intelligence, renewal advisory, and ad-hoc analysis.
• Track statutory and regulatory developments across covered countries and surface implications for plan design, budgets, and policy.
• Build relationships with regional brokers, survey vendors, and consulting partners.
• Partner with HR Operations on the migration to Oracle HCM Cloud — defining Total Rewards data, validating compensation and benefits configuration, and supporting integrations.
• Build and maintain TR analytics: pay equity, range penetration, cost-of-program, and budget variance reporting.
• Develop and maintain SOPs and documentation for compensation and benefits processes.
• Ensure compensation and benefits practices in India and assigned countries align with statutory requirements and internal policy, working with local HR, legal, and external advisors.
• Support M&A integration activities including Total Rewards due diligence, harmonization, and transition planning.
• Contribute to governance materials and committee submissions for regional plan changes.

Manager, Total Rewards

• Lead end-to-end CLM implementations across platforms including Ironclad, Agiloft, Sirion, Icertis, and others.
• Configure workflows, approval paths, templates, clause libraries, metadata structures, and business rules.
• Design and coordinate system integrations with Salesforce, ERP systems, vendor management tools, repositories, and other enterprise platforms.
• Build, manage, or coordinate API connectors with internal engineering or vendor teams.
• Lead UAT, SIT, migration coordination, deployment, and go-live support.
• Work closely with legal, procurement, IT, and business stakeholders to gather and translate requirements into technical solutions.
• Guide internal migration, abstraction, and data validation teams during implementations.
• Develop and maintain implementation documentation, including configuration specifications, workflow diagrams, admin guides, and playbooks.
• Train client teams and internal analysts on platform usage, best practices, and ongoing enhancements.
• Provide post-production support, including workflow enhancements and optimisation.

Senior Manager, CLM Implementation

Engineer

• Own end-to-end process mapping across all operational workflows, from intake through delivery.
• Apply Lean, Six Sigma, DMAIC, and Theory of Constraints to identify waste and redesign for throughput and quality.
• Establish KLD-wide documentation standards (SOPs, swimlane maps, RACI), maintain a current- and future-state process library.
• Identify and actively manage the binding constraint in the production system at all times.
• Build capacity models that connect staffing, work mix, and throughput to revenue and delivery commitments.
• Develop surge capacity playbooks and flex staffing frameworks, and partner with Ops leaders to sequence and prioritize investments.
• Design and own the KPI framework for operational performance, including throughput, cycle time, error rate, cost per unit, and capacity utilization.
• Build dashboards and reporting cadences that give leadership real-time visibility into process health.
• Lead a process improvement council across Ops, Product, Technology, and Finance to align on priorities and eliminate duplicative effort.
• Hire, develop, and retain a team of industrial engineers and process analysts.

Senior Process Engineer

Project Manager

• Set up initial meetings to determine scope of matter specific to Second Request
• Determine format of the project and agencies involved.
• Work towards fast paced deadlines and set appropriate expectations internally
• Working closely with collections teams on complex collections
• Conduct and participate in custodian interviews
• Partner with Review Manager to ensure all review workstreams are satisfied
• Partner with eDiscovery Technologist to ensure all Predictive Coding is appropriately applied
• Detailed tracking of all data processes from collection to production with thorough and complete reconciliation per company SOP to ensure all data is appropriately accounted for
• Know and understand requirements for specific regulatory agencies including, but not limited to, the DOJ, FTC, CB, CMA, and EU
• Deduplication
• Predictive coding
• Advanced analytics
• Keyword
• Production specifications
• Follow outlined Standard Operation Procedures as outlined
• Consult with and advise clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc., consistent with industry best practices and standards
• Proactively plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achieved
• Manage the client’s expectations by providing routine detailed status updates and reporting
• Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise
• Submit the requirements into the workflow system
• Track progress internally to ensure timelines and budget management are satisfied
• Serve as client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understood
• Provide updates on progress regularly as deemed appropriate during the client kick off meeting
• Identify, address and document new internal processes to gain efficiencies or better client effectiveness
• Gather requirements from the client and communicate work instructions in a clear and concise manner internally to Operations via communications or a work order
• Provide guidance, instruction and work direction for active projects to Operations as needed
• Demonstrate and present KLDiscovery solutions to existing and prospective clients
• On-site client visits as required
• Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies
• Obtain a working knowledge of the companies hosted review products
• Drive overall client satisfaction through effective coordination and communication of client deliverables.
• Work with clients to establish best practices which meet their needs and address any prioritization issues that may arise

Financial Planning and Analysis

• Own the end-to-end revenue forecast model covering SaaS ARR/MRR, Managed Services recurring revenue, and Professional Services project revenue, with full waterfall from bookings through recognized revenue
• Develop and maintain a rolling 12-month revenue forecast updated monthly in collaboration with CRO, regional VPs, and Sales Ops
• Lead weekly and monthly forecast review calls with sales leadership, holding teams accountable to pipeline hygiene, stage progression, and close-date accuracy
• Build and maintain ASC 606 compliant revenue recognition models, including SSP allocation across performance obligations and deferred revenue schedules for the SaaS-to-subscription transition
• Produce scenario analyses (upside/downside/base) for leadership and board consumption, clearly articulating key revenue risks and opportunities
• Partner with CRO and Sales Ops to own the Salesforce (SFDC) data governance framework — enforcing field hygiene, pipeline stage definitions, opportunity validation rules, and close-date discipline
• Design and enforce the Quota Coverage Review (QCR) process, identifying coverage gaps, concentration risks, and capacity shortfalls in the annual sales plan
• Lead territory design and quota-setting processes for the annual plan, in collaboration with HR, Sales Leadership, and Compensation teams
• Build and maintain the revenue operations reporting stack: pipeline velocity, win/loss analysis, ACV by segment, sales cycle analytics, logo retention, and net revenue retention (NRR)
• Act as the finance liaison for any CRM optimization or ERP/CRM integration work, ensuring system changes support accurate revenue reporting
• Lead or partner on Order-to-Cash (O2C) integration initiatives — mapping and improving the end-to-end flow from opportunity creation in SFDC through CPQ, order management, billing, AR, and cash application in the ERP (Oracle); identify and close data gaps that cause revenue leakage, billing errors, or AR aging issues
• Partner with IT, Sales Ops, and Accounting to design O2C workflows that support the subscription billing transition on Nebula/RelOne, including automated invoicing triggers, dunning logic, and deferred revenue hand-offs between systems
• Own the monthly commissions calculation and reconciliation process, partnering with Sales Ops and HR to validate attainment and payout accuracy
• Maintain commission capitalization schedules under ASC 340-40, ensuring proper amortization of incremental contract acquisition costs in accordance with company policy
• Evaluate and recommend improvements to incentive compensation plan (ICP) design to align rep behavior with ARR growth, multi-year deal structuring, and professional services attach rates
• Implement or enhance commissions management tooling (e.g., CaptivateIQ, Xactly, or SFDC-native solutions) to improve accuracy, auditability, and timeliness of payouts
• Serve as the dedicated financial business partner to the CRO and GTM leadership team, participating in QBRs, sales all-hands, and strategic planning sessions
• Analyze customer economics: CAC, LTV, payback period, NRR, gross and net churn by product line and customer segment
• Build financial models to evaluate pricing changes, new product launches, bundle constructs, and professional services pricing for managed services engagements
• Support M&A due diligence and refinancing workstreams by providing normalized ARR schedules, revenue quality analysis, and cohort data
• Evaluate and support the build-out of FP&A systems infrastructure (Adaptive Insights, Anaplan, or equivalent) to improve forecast automation and reduce manual model maintenance.

Director, FP&A

Account Executive

• Consistently achieve revenue goals
• Target prospective lawyers at all levels in law firms, and corporate decision makers to develop new relationships and generate opportunities in assigned territory or account set
• Monitor industry trends, regulatory changes, and competitive developments to anticipate client needs and position our solutions effectively
• Conduct outbound cold calls and emails
• Represent KLDiscovery at industry trade shows
• Work cross-functionally with product, marketing, solution engineering, and customer success teams to ensure sales strategies support broader business objectives and consistently deliver outstanding client outcomes
• Contribute as a collaborative team player by supporting cross-functional initiatives and doing what it takes to drive shared success

Senior Account Executive

• Serve as the strategic financial partner to the Chief Revenue Officer and sales leadership
• Own the end-to-end revenue planning process across multiple revenue streams
• Develop and maintain revenue forecasts
• Lead forecast review calls with sales leadership
• Build and maintain revenue recognition models
• Partner with Sales Ops to own data governance
• Design quota coverage review processes
• Build and maintain revenue operations reporting stack
• Act as finance liaison for CRM integration work
• Own monthly commissions calculation process
• Analyze customer economics and build financial models

Director, FP&A – Revenue & GTM

General Counsel

• Provide day-to-day legal support on employment law matters across KLDiscovery’s US and global operations, including, but not limited to, advice on hiring, performance management, disciplinary matters, termination, and accommodations.
• Conduct and oversee internal investigations related to employee conduct, compliance, and workplace incidents.
• Manage employment-related litigation and pre-litigation disputes, including coordination with external counsel.
• Partner with our People & Culture team and Business leaders to develop policies and deliver training on employment law topics, fostering a culture of compliance and empowerment.
• Support employment law aspects of M&A transactions, including due diligence, integration planning, and risk mitigation.
• Identify and implement process improvements to enhance Legal and People operations, compliance, and efficiency.
• Collaborate with legal colleagues to provide support in other areas based on experience and interest, such as data privacy, litigation strategy, commercial contracting, and risk management.
• Stay current on employment law developments and trends, proactively advise stakeholders on implications and best practices and update documentation accordingly.
• Leverage AI tools and legal technology to improve productivity, decision-making, and legal service delivery.

In-House Employment Counsel

Full-stack Engineer

• Identify and raise risks across multiple modules, including security risks and downstream platform impacts, before they reach production
• Provide architectural guidance across multiple product areas and make cross-module design decisions
• Work closely with Team Leadership and Architects to translate architecture decisions into work the Engineering team can execute
• Write and refine requirements for features in collaboration with Product and Team Leadership
• Provide input on Engineering and coding standards and hold the team to them
• Mentor and guide less experienced engineers toward solutions, making it a learning experience rather than just handing out answers
• Identify technical debt across projects and use a data-driven approach to advocate for addressing it
• Support multiple product areas concurrently and context-switch between efforts as priorities shift

Principal Software Engineer

• Provides HR support in a complex, fast-paced global environment
• Partners with management to deliver, interpret, and refine HR programs and initiatives
• Reinforces cultural alignment within HR initiatives including onboarding and performance management
• Creates and provides accurate documentation to other functions in a timely manner
• Partners with functional leaders across global locations for employee assessments and engagement
• Leads department communications for HR-related matters
• Ensures positive onboarding experience for new employees
• Evaluates employee turnover and exit interview data
• Identifies gaps and implements necessary changes
• Remains up to date on employment laws and practices
• Accepts other duties as assigned

People and Culture Business Partner

Network Engineer

• Provides technical accountability for availability, security, performance of global network infrastructure
• Owns the strategic trajectory of the team's journey toward zero unplanned network downtime
• Leads the most complex network initiatives and serves as senior escalation point
• Participates in a 24x7x365 on-call rotation

Principal Network Engineer

• The Principal Network Engineer provides the most authoritative network domain input into Enterprise Architecture and is accountable for ensuring the Networking team designs and operates in full conformance with those standards.
• This role carries ultimate technical accountability for the availability, security, and performance of KLDiscovery's global network infrastructure, and owns the strategic trajectory of the team's journey toward zero unplanned network downtime.
• This role leads the most complex network initiatives, serves as the organization's senior escalation point, and provides mentoring and technical direction across the Networking team.
• This role participates in a 24x7x365 on-call rotation.

Content Marketing Manager

• Build and own content strategy aligned to the buyer journey
• Develop quarterly content plans tied to campaigns and go-to-market priorities
• Partner with Demand Generation and Product Marketing to drive pipeline impact
• Create and lead the development of range of content, including white papers, case studies, blogs, webinars, and other strategic assets
• Translate complex eDiscovery topics into clear, engaging content
• Develop content that positions KLDiscovery as a trusted and differentiated industry voice
• Leverage generative AI tools to support content creation, research, and ideation
• Apply prompt engineering techniques to produce on-brand, high-quality outputs
• Edit and refine AI-generated content to meet standards for tone, accuracy, and clarity
• Partner with Product Marketing, Sales, and subject matter experts to ensure accuracy and relevance
• Support and elevate sales enablement with case studies and supporting assets
• Interview internal experts and translate insights into high-impact content
• Optimize content for search and discoverability
• Track performance including traffic, engagement, and conversion
• Use analytics tools to continuously refine and improve content performance
• Develop and optimize gated content to support lead generation and nurturing
• Align content with campaigns to drive MQL and SQL growth
• Continuously improve content effectiveness based on conversion and pipeline performance

Senior Director, Business Development – CLM

People and Culture Associate

Manager, Total Rewards

Senior Manager, CLM Implementation

Senior Process Engineer

Project Manager

Director, FP&A

Senior Account Executive

Director, FP&A – Revenue & GTM

In-House Employment Counsel

Principal Software Engineer

People and Culture Business Partner

Principal Network Engineer

Principal Network Engineer

Senior Content Marketing Manager