Ditto

Customer Support

• What's Ditto? At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions.
• From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.
• We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions.
• Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice.
• Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha
• What do we do at Ditto? We help people buy insurance.
• We explain health and life insurance in a language users understand
• We curate and offer personalized recommendations
• Roles and Responsibilities: Call monitoring and provide actionable insight to improve current processes
• Assist in developing, creating, and implementing quality processes
• Gather information to help improve advisor performance
• Provide feedback on the quality of advisor's recommendation
• Develop customer support quality standards

Customer Service Quality Executive, Multilingual, English & Tamil

• At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions.
• We help people buy insurance. We explain health and life insurance in a language users understand We curate and offer personalized recommendations
• Roles and Responsibilities:
• Call monitoring and provide actionable insight to improve current processes
• Assist in developing, creating, and implementing quality processes
• Gather information to help improve advisor performance
• Provide feedback on the quality of advisor's recommendation
• Develop customer support quality standards

Customer Service Quality Executive, Multilingual, English & Tamil

Customer Service Quality Executive – Multilingual, English & Telugu