DIRECTV

Customer Support

• Manage end-to-end Customer Care projects — from initiation and planning through execution, monitoring, and delivery — ensuring on-time completion within defined scope.
• Develop and maintain detailed project plans, timelines, and milestone tracking documentation for complex, non-repeatable assignments across multiple business units.
• Partner closely with Customer Care operations teams to plan and implement projects, ensuring alignment with contact center objectives and operational realities.
• Identify workflow and process improvement opportunities across contact centers, using data and stakeholder input to prioritize and propose solutions.
• Communicate project status, milestones, risks, and escalation needs to leadership in a clear, timely, and structured manner.
• Prepare and present project updates, post-implementation reviews, and reporting summaries for leadership audiences.

Senior Specialist, Customer Care Operations, Project Management

Account Manager

• Develop and manage the indirect retail sales channel throughout Michigan and Ohio.
• Support small to medium size businesses and marketing DIRECTV services.
• Represent DIRECTV in the Michigan/Ohio market for dealers.
• Partner with dealers to develop and execute strategic plans.
• Analyze dealer performance metrics and implement action plans.
• Travel to dealer locations for sales agent trainings and support operations.
• Regular training, development, and coaching of indirect dealer accounts.

Senior Account Manager – LSP Area Sales

General Counsel

• Serve as a senior legal advisor across various business teams, including procurement, sales, customer service, engineering, and operations.
• Partner to shape legal strategy, policies, and priorities aligned with DIRECTV’s objectives.
• Provide mentorship and guidance to junior legal staff and paralegals within the legal department.
• Lead and manage outside counsel relationships, including oversight of legal spending, billing, and performance.
• Lead the drafting, review, and negotiation of complex, high-value agreements, including application and distribution agreements, affiliate agreements, technology and SaaS agreements, vendor and supplier contracts, and strategic partnership agreements.
• Develop and implement contract templates, legal playbooks, best practices, and standardized processes to improve efficiency and consistency across the legal function.
• Advise senior leadership on regulatory and compliance matters specific to the pay-TV industry, including FCC regulations and consumer protection laws.
• Monitor and assess legislative and regulatory developments affecting the satellite television and streaming industries and proactively communicate implications to executive leadership.
• Ensure DIRECTV’s transactional activities remain in full compliance with applicable federal, state, and local laws and regulations.
• Collaborate closely with business units including content acquisition, product development, engineering, operations, sales, marketing, technology, finance, ad sales, customer service, and government affairs on strategic corporate initiatives.
• Act as a key liaison between the legal department and senior business leadership to ensure legal considerations and business risks are integrated into business decision-making at the highest levels.
• Protect DIRECTV’s valuable Intellectual Property with respect to licensing and development agreements.
• Support and contribute to enterprise-wide risk management and corporate governance initiatives.

AVP, Legal Counsel

Product Manager

• develop and execute the product vision and roadmap for all billing and payment systems
• drive strategic initiatives such as payment gateway expansion
• collaborate with IT and Finance teams
• serve as a subject matter expert for all billing and payments related initiatives
• design and implement monitoring and alerting frameworks for payment operations

Director, Technical Product Management

Accounts Payable

• Oversee invoice processing operations, ensuring invoices are handled accurately, timely, and in accordance with established procedures.
• Manage end-to-end payment operations, including daily payment file reconciliation, wire total reporting to Treasury, and payment tracking.
• Monitor team performance and workflow queues ensuring help desk inquiries, invoice changes, and comment resolution meet quality and timeliness standards.
• Coordinate month-end close activities, including timely notification to back-office partners.
• Oversee Return EFT and Stale Check resolution.
• Ensure payment term compliance, including investigation of payment term mismatches, processing of Payment Term Waiver approvals, and escalation of exceptions as needed.
• Oversee TSA invoice processing, ensuring template accuracy to support on-time payment clearance.
• Monitor and manage Credit Memos with outstanding payment status, ensuring Immediate Terms are applied appropriately.
• Supervise bulk invoice template workflows and ensure daily query uploads are completed; serve as backup when needed.
• Train team members and business users on AP processes and AP system tools.
• Identify trends in manual invoice submissions and proactively engage the business to address root causes.
• Support the transition of select processes to the back-office team, ensuring proper documentation and knowledge transfer.
• Perform UAT and regression testing on new or updated processes.

Accounts Payable Manager

Product Marketing

• Define project/program scope and objectives
• Guide activities of a project/program team
• Identify resources and establish a master timeline for deliverables
• Manage certain areas of responsibility in enterprise-wide IT enhancement projects
• Support marketing campaigns with technical and non-technical partners
• Lead cross-functional teams spanning technical development and marketing planning

Lead Product Marketing Manager

Business Development Rep

• Lead the identification, evaluation, and execution of strategic business opportunities including mergers, acquisitions, partnerships, alliances, and joint ventures.
• Serve as the primary point of contact for assigned strategic partners, managing ongoing relationships and ensuring alignment with directv's business objectives.
• Lead end-to-end execution of new business opportunities including deal structuring, negotiation support, due diligence, and operational implementation.
• Define, track, and report on key performance indicators (KPIs) for assigned partnerships and business development initiatives.
• Conduct in-depth market, competitive, and technical analysis to evaluate new partnership opportunities and inform strategic decision-making.
• Lead and influence cross-functional teams on business development initiatives without direct authority, driving accountability and alignment.
• Provide mentorship and guidance to junior team members, supporting their professional development and day-to-day work quality.

Senior Manager, Business Development

Analyst

• Lead the full revenue assurance function — monitoring, baselining, auditing, synchronizing, investigating, and compliance — with an analytical lens that turns raw data into business insight.
• Partner with Corporate, Network, Sales & Marketing, and Customer Operations to ensure billing accuracy and drive cross-functional alignment on revenue-impacting initiatives.
• Build and maintain robust data pipelines, models, and self-service tools using Databricks, Python, and SQL on modern cloud infrastructure.
• Develop behavioral models of usage and user patterns to surface insights that influence product roadmap decisions.
• Design and execute experiments to validate product changes and attribute revenue impact with confidence.
• Define and track key metrics in close collaboration with business partners and vendors to drive measurable outcomes.
• Translate complex business problems into clear analytical frameworks — and turn findings into action.

Senior Analyst, Revenue Assurance

Sales

• Manage, develop, and grow 30+ National Accounts, full lifecycle management.
• Clients range from Fortune 100 to small/medium sized companies with 25+ locations.
• Manage relationships with all levels of the company including C-suite, Supply Chain, Procurement, Operations, Marketing, Construction, and IT.
• New Location Activation and Revenue Growth targets.
• Collaborate across all internal stakeholders and functional groups to serve customer needs.
• Contract Management and Renewal.
• Technical design and guidance for DIRECTV systems at client locations.
• Implementation and Project Management for new and existing projects.
• Reporting and Analytics.
• Multi-channel integration with DIRECTV Dealers, Service Partners, Telco Partners, ATT Business Sales, etc.
• Improving process and working within current model to generate results.

Senior Account Manager – National Sales

• Resolve complex customer issues related to repair, maintenance, billing, and orders that require specialized knowledge and expertise
• Proactively identify, communicate, and resolve service-affecting issues before they impact customer experience
• Provide advanced technical support for product service problem resolution, utilizing in-depth product knowledge
• Serve as the first level of escalation for problem resolution with consumer customers
• Direct, coordinate, and provide the highest level of customer service to ensure consistent customer satisfaction
• Recognize patterns in customer issues and recommend operational improvements to leadership
• Document complex issue resolutions for knowledge sharing and process improvement
• Collaborate with cross-functional teams to address systemic issues and implement solutions
• Mentor and provide guidance to customer service representatives on handling difficult situations
• Monitor and analyze customer feedback to identify trends and improvement opportunities
• Participate in special projects aimed at enhancing customer experience and operational efficiency
• Stay current with product updates, service offerings, and company policies to provide accurate information
• Maintain detailed records of customer interactions and issue resolutions
• Develop and maintain relationships with internal partners to expedite issue resolution
• Contribute to the development of customer service standards and best practices

Senior Customer Service Specialist

Human Resources

• Serve as the primary organizational authority on CBA interpretation for CWA and IBEW agreements
• Lead the end-to-end grievance process
• Cultivate and maintain strategic relationships with union representatives
• Conduct in-depth research on bargaining history and labor trends
• Partner with HR, Legal, Operations, and Finance teams on labor relations matters

Lead, Labor Relations

Manager

• Develop and execute paid media strategy through connected device and TV OEM platforms (e.g., Roku, Amazon, Samsung, LG, Vizio).
• Media activations driving to app ecosystems (Apple Search, Google UAC, Meta App Ads, and other social platforms driving to app environments).
• Lead measurement and attribution strategy across the app media ecosystem (including IAP and app-to-web flows), overseeing MMP-based (AppsFlyer) campaign tracking and performance optimization.
• Serve as primary media point of contact for TV OEM advertising and editorial teams.
• Partner closely with sales channel owners, product teams, creative, analytics, and tech to ensure traffic quality and performance alignment.

Lead Media Manager

Technical Product Manager

• Partner with business stakeholders to gather requirements, define use cases, and prioritize features based on value, risk, and effort.
• Ensure requirements’ rigor, traceability, and readiness at the solution level across teams and releases.
• Perform product offers and promotions data analytics.
• Validate that all requirements tie to business strategy and organizational objectives.
• Translate business strategy into actionable product requirements and technical specifications.
• Translate business needs into detailed user stories, acceptance criteria, and technical requirements.
• Collaborate closely with Developers, Architects, and QA teams to deliver solutions end-to-end.
• Conduct comprehensive impact and feasibility assessments for proposed features and capabilities.
• Develop cost-benefit analyses, ROI projections, and KPI forecasts for strategic initiatives.

Principal Technical Product Manager, Pricing & Packaging Analytics and Strategy

Financial Planning and Analysis

• Manage/support/lead business for DIRECTV Applications
• Project Management for various projects
• Leadership and staff management
• Develop and manage project staffing and financial budgets

Director, Finance Technology

Security Engineer

• Governance, Risk, and Compliance Program Leadership
• Supplier Information Security Management
• Security Awareness and Phishing Simulation Program
• Mergers and Acquisitions Security Support
• Security Project Engagement Leadership