DIRECTV

Administration

• Support the launch of key initiatives by participating in the execution of Application User Acceptance Testing and Post Production Validation with Marketing, Sales, Customer CARE, Legal, Finance, and IT.
• Support strategic initiatives ensuring day-to-day operations, integration, and performance are efficient and maximized.
• Effectively communicate timelines, deliverables, roadblocks, and success factors to Senior Management and business stakeholders.
• Help troubleshoot and manage production issues to resolution with various enterprise teams such as order management (IT), compensation (Finance), and reporting systems (DNA).
• Use effective time management tools to consistently meet deadlines and ensure preparedness in support of new and existing programs.
• Work with Project Management team and business stakeholders to implement scalable solutions (manual workarounds) that can be leveraged across multiple sales channels ensuring efficient and effective operational support.
• Conduct best practice reviews to identify areas for improvement.
• Analyze workflow bottlenecks and streamline processes through establishing policies, procedures, and system enhancements, as needed.
• Update and maintain documentation (e.g. SOP, fact sheets, Tech State, etc.) and tools utilized by Commercial Operations (ASANA) to manage work efforts.
• As appropriate author or keep updated key documentation/artifacts.

Business Administrator II

Full-stack Engineer

• Guide development and modernization of critical customer and agent facing applications
• Serve as the Subject Matter Expert (SME) for designing, deploying, and managing core CX applications
• Lead development of data pathways between internal and external systems
• Ensure security and compliance for the data and services
• Lead the development of new technologies based on best practices

Principal Software Engineer, IT

• Work with business leaders to understand execution priorities and how they result in business value; ensure that developed capabilities meet desired business outcomes.
• Participate in feasibility and cost/benefit discussions to guide prioritization and feature roadmap creation.
• Oversee technical delivery and devise approaches to implement enhancements that efficiently take advantage of existing platform capabilities where possible; consult on application architecture; deliver capabilities that are economical to sustain in the long term.
• Drive front-end technical excellence — architect and deliver performant, scalable, and reusable UI components and frameworks that ensure seamless user experiences across devices and browsers.
• Champion web performance optimization through metrics-driven improvements, including lazy loading, bundle optimization, caching strategies, and efficient state management.
• Develop delivery plans that anticipate risks and mitigate them early.
• Lead delivery teams to work with urgency and focus to deliver quality enhancements at a high velocity; remove barriers, negotiate dependencies, and manage resourcing concerns.
• Ensure that teams are operating in a standardized, measurable way; monitor and manage agile delivery metrics; drive adoption of modern delivery practices and DIRECTV standards.
• Understand backlog demands and manage vendor capacity and budgets to ensure resourcing is in place when needed, and that resources are efficiently utilized.
• Execute quality management processes (e.g. testing) to ensure solutions developed are performant and meet business requirements.
• Identify needed nonfunctional requirements (performance, alerting/monitoring, capacity, compliance, security, etc.) and ensure they are addressed.
• Prepare and provide updates to leadership.

Principal Software Engineer

Human Resources

• Plan and execute recognition events and campaigns.
• Assist in implementing strategic goals within IT (e.g., culture, engagement, innovation).
• Support the rollout of new tools or processes.
• Coordinate events, onboarding, and check-ins for internship experience program.
• Partner with HR and IT to streamline onboarding and offboarding workflows.
• Compile and visualize monthly metrics for IT programs.
• Attend meetings, take notes, and manage action items.

Employee Experience Specialist

• Understand detailed technical and business requirements and create a test strategy including environment, test data, security, and test coverage
• Contribute to the overall quality of a product / launch starting from the initial Quality Engineering engagement
• Collaborate with cross-functional teams to understand product requirements and acceptance criteria translating to a successful launch
• Make technical decisions based on end-to-end impact, data, and experience for assigned domains
• Lead feature development with minimal supervision from senior staff
• Contributes improvement initiatives
• Automate repetitive tasks and processes, such as deployments, infrastructure management, and incident response to improve efficiency
• Assess and mitigate risks associated with deployments and infrastructure changes
• Assist with the release and deployment processes, ensuring that changes are rolled out smoothly and reliably

IT Software Engineer

• Lead and manage a large organization of development and operations professionals
• Establish organizational structure optimized for traditional software engineering with AI support
• Foster innovation culture across geographically distributed teams spanning multiple time zones
• Implement scalable communication frameworks for large distributed teams
• Manage complex vendor relationships and multi-million dollar contracts with SaaS vendors and offshore partners
• Oversee end-to-end architecture and AI-enhanced operations of integrated solution across billing and revenue management, account and entitlement management, order management, and customer lifecycle management
• Lead system modernization initiatives incorporating cutting-edge AI technologies
• Establish enterprise-grade monitoring, performance tracking, and governance frameworks
• Manage budget, system capacity planning, and workload optimization at scale
• Ensure comprehensive compliance and security measure with industry standards

Director, IT Software Engineering

• Demonstrate full accountability for success of projects by identifying input required from cross-functional areas and proactively managing action items, issues, and deliverables.
• Drive progress across cross-functional teams.
• Own cross-functional team tasks as part of project and drive execution.
• Manage 2 – 3 medium to large scale projects simultaneously (in various stages of implementation).
• Consistently deliver results.
• Lead project teams by coordinating with Sales, Marketing, IT, Customer Service, Home Services, Supply Chain, Legal, etc. as well as third party partners.
• Document current and to-be business processes, provide recommendations for enhancements, and implement changes.
• Gather and document detailed business requirements and develop process flows.
• Provide project launch support by smoke testing, facilitating launch calls, and supporting production issues to resolution.
• Own and be accountable for successful delivery of all project tasks.
• Confirm technical requirements drafted by IT and participate in systems discussions.
• Develop and maintain standard project documentation including business rules / requirements, action items, agendas, minutes, and project plans.
• Identify potential problems and formulate solutions that achieve business needs.
• Evaluate decisions and processes to ensure they are in the best interest of customers and company goals; escalate as needed.
• Perform and coordinate user acceptance testing with internal business and external partners; report all issues to IT and ensure appropriate resolution.
• Document and execute test cases on projects.
• Prepare launch go / no go checklists and create contingency plans.
• Provide project updates to management that include progress, risks, issues, and mitigation recommendations.
• May be required to provide read out to Senior leadership team.

Principal Business Administrator

Platform Engineer

• Define the long-term orchestration strategy and architectural standards for workflow management across Snowflake, Databricks, and AWS
• Lead the design, implementation, and optimization of complex workflows using Apache Airflow and related tools
• Architect and guide the development of reusable automation frameworks in Python, Spark, and Shell that streamline data workflows
• Define and maintain enterprise-wide CI/CD standards for data pipelines
• Lead performance audits and capacity planning efforts across Snowflake, Databricks, and orchestrated workflows
• Oversee complex incident resolution and implement systemic preventive measures

Principal Platform Engineer – Data Ops Engineer

Account Executive

• Manage and cultivate relationships with existing political clients, including agencies, PACs, campaigns, and media buyers.
• Identify, prospect, and engage with new political clients to expand our client base and revenue opportunities.
• Develop and implement effective sales strategies to meet and exceed revenue targets, with a focus on digital advertising channels, including programmatic ad buying.
• Collaborate with clients to create customized media plans that align with their campaign objectives, target audiences, and budgets.
• Monitor campaign performance metrics, analyze results, and recommend optimizations to maximize effectiveness and ROI.
• Leverage programmatic technology to enhance audience targeting, maximize inventory yield, and improve campaign performance.
• Lead the entire sales process from initial outreach to closing deals, including pitching, proposal development, negotiation, and contract execution.
• Serve as the primary point of contact for clients, ensuring clear communication, timely updates, and proactive support throughout campaign lifecycles.
• Stay informed about political trends, election cycles, emerging digital technologies, and best practices in political and programmatic advertising.
• Collaborate with internal teams (operations, creative, analytics) to ensure flawless campaign execution and client satisfaction.
• Prepare and deliver compelling sales presentations to prospective and existing clients.
• Develop a deep understanding of clients' political objectives and translate them into effective advertising strategies.
• Maintain accurate records of client interactions, sales activities, and campaign performance in CRM systems.
• Attend industry events, conferences, and networking opportunities to build relationships and stay current with market trends.
• Meet or exceed monthly, quarterly, and annual sales quotas and KPIs.
• Provide market intelligence and competitive insights to inform product development and sales strategies.

Senior Account Executive, Digital Political, Ad Sales

Manager

• Evaluate the effectiveness of individual media channels (e.g., paid social, display, video, sponsorships) in driving traffic and engagement across owned digital properties.
• Analyze performance by creative type, message, and audience segment to identify high-performing combinations and areas for improvement.
• Connect paid media activity to owned channel KPIs (e.g., site visits, progression to shop, sales) to surface insights that inform planning and optimization.
• Assess the impact of specific media buys—such as branded content, influencer partnerships, or premium placements—on traffic and engagement.
• Translate data into clear, actionable insights and narratives that support media planning, creative development, and stakeholder decision-making.
• Partner with media planners, owned content leads, and analytics teams to ensure insights are integrated into campaign strategy and execution.
• Contribute to experimentation by helping define hypotheses, measurement plans, and post-campaign analysis.

Media Insights Manager – Channel Performance and Demand Creation

Marketing

• Write copy for a variety of communication channels including the website, ads, sell sheets, agency creative briefs
• Work closely with internal cross-functional business partners and creative agencies to take projects from conception to completion, ensuring brand consistency
• Identify market segmentation and targeting opportunities and make recommendations on marketing strategy and campaign execution
• Learn how marketing campaigns and offers are strategized, created, and executed to market
• Drill down on KPI analytics to measure and evaluate campaign effectiveness and make recommendations to improve
• Analyze and review competitive marketing campaigns
• Analyze website and make recommendations on user experience enhancements and marketing user flow
• Measure website experience productivity and evaluate effectiveness; recommend improvements
• Collaborate with internal creative teams to design and refresh website visuals
• Support DIRECTV FOR BUSINESS efforts to reinforce brand and drive qualified leads and activations

Marketing Internship

Communications

• Support the development and execution of internal communication campaigns
• Assist in planning and coordinating employee events
• Craft compelling content that fosters engagement and culture
• Analyze current processes and make recommendations to close identified gaps
• Collaborate cross functionally on communication strategies
• Leading and supporting high-impact special projects

Communications Intern, Field Services

Product Manager

• Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
• Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
• Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
• Prioritize and construct business cases that secure funding.
• Manage product roadmaps by optimizing customer and business value.
• Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
• Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.

Product Management Intern – Customer Operations, MBA

Content Marketing Manager

• Help shape the programming lineup across DIRECTV Satellite and Internet platforms
• Collaborate with cross-functional teams and contribute to projects that directly impact the business
• Depending on placement, perform duties in one of four focus areas: Content Strategy & Development, Content Contracts & Compliance, Content & Programming, or Content Product Development
• Tasks may include analyzing data, conducting benchmarking and research, building dashboards, delivering presentations, supporting database implementation, conducting data audits, reviewing contracts, analyzing channel performance, supporting project management and reporting, automating Excel workflows, and conducting competitive intelligence research
• Support cross-functional initiatives and third-party authentication audits
• Conceptualize new feature functionality and assist with project reporting and data migration

Product Content Intern

Ecommerce

• Create Dashboards and conduct analysis of business performance and user behavior on the DIRECTV website and other digital properties using various analytics tools, including PowerBI, Google Analytics, and Quantum Metric.
• Analyze business performance and conduct research to explain variances in performance versus our operational plan and to uncover opportunities for improvement.
• Proactively identify opportunities to use analysis to identify friction points in the online customer journey and make data-supported recommendations for website changes to improve customer experience and conversion rates.
• Provide technical expertise and write custom queries (SQL) to gather and structure data to enable automated reporting in PowerBI and to prepare data for advanced analytics techniques.
• Identify and research opportunities to leverage Artificial Intelligence to improve efficiencies and expand the capabilities of the Ecommerce Analytics team.
• Identify opportunities for process improvement in data collection, ETL, and dashboard design to ensure data quality while also enabling advanced segmentation of our data.
• Serve as the liaison between business and IT teams to gather and translate business requirements into robust technical solutions for addressing data quality issues and creating new data types for analysis.
• Developing and presenting learnings from your analyses, including actionable insights and recommendations.

Principal, Ecommerce Analytics

• Supporting the development and execution of marketing strategies
• Contributing to product roadmap planning and business case creation
• Analyzing viewership trends and recommending promotional strategies
• Building models to evaluate content value vs. acquisition cost
• Conducting product validation and user experience testing
• Assisting with internal culture initiatives and team-building events
• Collaborating on marketing campaign strategy and execution

Marketing Intern

People Operations

• Collaborate cross-functionally to solve business challenges
• Evaluate communications strategies and make recommendations on ways to improve
• End-to-end project management
• Financial tracking and reporting
• Case management, analysis and reporting depending on focus
• Apply academic background to meaningful projects within Transformation organization
• Contribute to enhancing employee engagement, business continuity, and compliance

People and Transformation Intern

Analyst

• Daily transportation management utilizing TMS
• TMS constraints and parameter management
• 4PL vendor management, governance, and stakeholder relationship management
• Cross functional supply chain project management
• Multi-modal transportation carrier management
• Assist with resolution for carrier billing disputes
• Manage freight claims process
• Provide insight and analysis to support negotiation of transportation carrier contracts
• Research planning and execution issues, determine root cause, and recommend/execute corrections
• Analyze large volumes of data using Excel and PowerBI
• Identify, develop, and implement cost savings projects while maintaining high service levels
• Create reports for replenishment transportation metrics and provide monthly director-level readouts
• Support supply chain systems transformation initiative (operational system swap in 2026)
• Follow established policies and improve process documentation
• Take ownership of tasks and drive to completion with status and follow-up as needed

Lead Logistics Analyst

Business Operations

• Oversee and support daily business operations to ensure seamless organizational functionality.
• Develop, implement, and refine policies and procedures that enhance operational efficiency and effectiveness.
• Lead cross-functional collaboration initiatives to identify and execute process improvement opportunities.
• Manage and execute operational plans, projects, and programs within designated business areas.
• Build and maintain strong relationships with internal stakeholders and external partners.
• Analyze operational data and market trends to identify cost reduction and efficiency opportunities.
• Monitor key performance indicators and metrics to track progress toward organizational objectives.
• Prepare and deliver presentations on operational insights to leadership and various stakeholder groups.
• Continuously evaluate existing processes and systems, recommending and implementing improvements.
• Coordinate project timelines and deliverables across multiple departments.

Manager, Business Operations

• Manage enterprise-level projects involving Information Technology, Engineering, and other cross-functional areas of the business.
• The ideal candidate has knowledge across the teams and is able to manage resources from all teams to accomplish the project tasks and goals.
• Own definition and improvement of processes.
• Identify alerting and monitoring gaps and assist responsible teams to close gaps by taking action through the feedback loop.
• Identify opportunities for automated remediation of common platform issues and assist in the development of remediation scripts when possible.
• Develop and deliver training and share knowledge to help increase the skill level of the team.
• Manage complex cross-factory Engineering and IT projects and track technical tasks and milestones.