DIRECTV

Artificial Intelligence

• Establish and lead DIRECTV’s AI capabilities within the MarTech organization
• Build the AI vision, roadmap, investment strategy, and operating model
• Identify and prioritize high-impact AI opportunities across the content supply chain and marketing workflows
• Lead cross-functional programs involving Creative Operations, Marketing Strategy, Data Science, and external agencies
• Serve as the primary evangelist for AI within Marketing and MarTech
• Maintain deep knowledge of the MarTech stack and its integration points for AI

Director, MarTech, AI

Data Engineer

• Design and develop scalable data warehousing solutions, building ETL/ELT pipelines in Big Data environments
• Lead technical discussions on data architecture strategies and methodology approaches
• Collaborate with Data Product Managers, Data Architects, and other Data Engineers to design, implement, and deliver successful data solutions
• Collaborate with CDO Policy and Security teams to establish comprehensive data governance policies
• Gather, mine, and process large-scale structured and unstructured datasets using advanced techniques

Senior Data Engineer

Operations

• Gather and refine business requirements; using knowledge of platform capabilities, guide internal customers to best-fit approaches for satisfying business needs
• Lead hybrid employee and vendor teams to enhance contact center CRM, field service, and dealer management platforms to support evolving business needs
• Take advantage of modern delivery practices and AI-aided practices to shorten time to market and improve efficiency
• Maintain a high standard of technical quality and availability; hold third-party software providers accountable to up-time and quality standards
• Ensure that non-functional requirements are in place and comply with relevant regulatory standards and industry best practices, particularly in compliance, security, reliability, and performance
• Facilitate and resolve schedule and budget challenges that arise as requirements change, or technical roadblocks interfere with delivery
• Solve problems in a way that balances time to business value, program priorities, and technical team efficiency

Senior Director – Technical Product Development – Operations Apps

Product Marketing

• Help define how we grow in an increasingly dynamic media and entertainment landscape.
• Own the full strategy cycle—from understanding consumers, competitors, and market forces.
• Build rigorous, insight-led business cases.
• Develop clear, structured strategic plans.
• Conduct deep consumer, competitive, and market analyses.

Lead Product Marketing Manager

Product Manager

• Own and evolve a multi-year portfolio investment strategy for DIRECTV Digital Services, balancing near-term ROI with long-term customer experience transformation.
• Identify, size, and prioritize high-impact opportunities across self-service, care, and digital journeys using customer insights, financial modeling, and performance data.
• Partner with Finance to build forecasting and return models that guide capital allocation and roadmap decisions.
• Define and track portfolio-level success metrics tied to customer outcomes, cost efficiency, and business growth.
• Lead and develop a team of product strategists, data scientists and analysts, setting clear direction while empowering autonomy and innovation.
• Translate portfolio strategy into 6 – 12 month roadmaps and executable plans across multiple products and platforms.

Director, Product Management

Solutions Engineer

• Direct and oversee the overall IT Architecture organization, setting vision, priorities, and strategic direction
• Develop and articulate the ideal future target state architecture for all business domains across the enterprise
• Partner with executive team members to align technology strategies with overall organizational goals
• Lead evaluation of strategic business needs across the enterprise and translate them into architectural solutions
• Evaluate emerging technologies and assess their potential fit within the organizational ecosystem
• Manage financial budgets for the architecture organization with full P&L responsibility

AVP, Enterprise Solution Architecture

Business Operations

• Overall IT Budget with emphasis on Sustaining and Cost Transformation/Save To Invest - 35%
• Own the IT Cost Transformation program, strategically managing the IT budget and influencing cost-reduction decisions through cross-functional collaboration with IT and Finance, including annual budget allocation, budget-to-actual variance management, IT Integrated Operating Planning (IOP), and headcount and requisition oversight.
• Provide governance to the IT leadership team through the IT Operating Committee, managing OpCo Metrics and OKRs across the IT Leaders.
• Identify and prioritize discussions through leading agenda topics for the weekly Improvement Initiatives and IT executive leaders.
• Take lead on Chief of Staff, Compliance, and HR training initiatives.
• Lead a best-in-class employee experience inspiring a culture of health through positive ways of challenging each other, delivering results, and showing we care through connections and innovation in support of the overall DIRECTV Strategic Goals.
• Cultivate an environment of growth for employees through leading the Rewards and Recognition Program, promoting communications to keep employees informed and providing employee engagement opportunities with transparency including oversight of the IT Intern Program.
• Providing oversight/governance for all strategic vendors providing IT Services.
• Drive vendor strategy through strategic resource plans (by domain) to transform the cost structure.
• Partner with organizations across IT to assist in establishing new agreements; a liaison to Strategic Sourcing for status and prioritization, as well as work with finance on accruals and validating budget for approving request.
• Ensure employees and stakeholders successfully adopt the new global capabilities center by managing communications, training, stakeholder alignment, and readiness throughout the transition.

Senior Director, Business Operations

Technical Product Manager

• Partner with business stakeholders to gather requirements, define use cases, and prioritize features based on value, risk, and effort
• Ensure requirements’ rigor, traceability, and readiness at the solution level across multiple ARTs
• Validate that all requirements tie directly to business strategy and organizational objectives
• Translate business strategy into actionable product requirements and technical specifications
• Collaborate closely with Salesforce Administrators, Developers, Architects, and QA teams to deliver solutions end-to-end
• Conduct comprehensive impact and feasibility assessments for proposed features and capabilities
• Develop cost-benefit analyses, ROI projections, and KPI forecasts for strategic initiatives
• Evaluate potential outcomes using business KPIs, OKRs, and performance metrics
• Define success criteria and track product performance against business objectives

Principal Technical Product Manager

Customer Support

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.