Senior Specialist, Customer Care Operations, Project Management

DIRECTV

Sr. Specialist managing Customer Care project execution for DIRECTV.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $83,391 - $151,421 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end Customer Care projects, utilizing strong analytical skills to drive data-informed decisions and improve processes. Proficient in communicating effectively with diverse stakeholders and aligning project objectives with operational goals.

Highest-signal resume keywords

Project Management ExperienceAnalytical SkillsCommunication SkillsStakeholder ManagementKnowledge of DIRECTV Billing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisProcess ImprovementComplex Project ManagementTimeline Development

Soft Skills

Problem-SolvingCollaborationInfluencing SkillsIndependencePrioritization

Tools & Technologies

Project Management ToolsAgile MethodologyWaterfall MethodologyHybrid Approaches

Industry Keywords

Customer CareContact CenterTelecommunicationsSubscription ServicesOperations Environment

About the role

Key responsibilities & impact

Manage end-to-end Customer Care projects — from initiation and planning through execution, monitoring, and delivery — ensuring on-time completion within defined scope.
Develop and maintain detailed project plans, timelines, and milestone tracking documentation for complex, non-repeatable assignments across multiple business units.
Partner closely with Customer Care operations teams to plan and implement projects, ensuring alignment with contact center objectives and operational realities.
Identify workflow and process improvement opportunities across contact centers, using data and stakeholder input to prioritize and propose solutions.
Communicate project status, milestones, risks, and escalation needs to leadership in a clear, timely, and structured manner.
Prepare and present project updates, post-implementation reviews, and reporting summaries for leadership audiences.

Requirements

What you’ll need

3 – 5 years of project management experience, preferably in a contact center, customer care, or operations environment.
Demonstrated ability to manage complex, non-repeatable projects with multiple stakeholders and workstreams.
Strong analytical and problem-solving abilities, with experience using data to drive decisions and measure outcomes.
Excellent written and verbal communication skills, including the ability to tailor messaging for both operational teams and senior leadership.
Proven ability to build collaborative working relationships and influence cross-functionally without direct authority.
Comfortable working independently and managing competing priorities with moderate supervision.
Knowledge of DIRECTV Billing systems for DIRECTV for Business (DFB) and/or Multi-Dwelling Units (MDU) is a strong plus.
Experience in a telecommunications, subscription services, or customer operations environment.
Familiarity with project management tools and methodologies (e.g., Agile, waterfall, or hybrid approaches).
Bachelor's degree in Business, Operations Management, Communications, or a related field (or equivalent work experience).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options