Dijital Team

DevOps Engineer

• Analyse operational and business data to identify automation opportunities and prioritise initiatives
• Measure and report on the effectiveness and impact of automation implementations
• Review existing processes and identify opportunities for efficiency improvements
• Develop current-state and future-state process maps to support automation strategies
• Identify systems with API capabilities and assess integration opportunities
• Design and implement automation solutions leveraging APIs and native integrations
• Collaborate with vendors and technology partners to improve integration capabilities
• Document all integrations and maintain technical standards
• Design and implement workflow automation solutions across business and operational systems
• Deploy workflow engines and automation platforms to improve efficiency and consistency
• Train internal teams on automation capabilities and workflow utilisation
• Continuously improve automation frameworks and operational processes
• Create and maintain technical documentation, process maps, and standard operating procedures
• Document automation solutions, workflows, and system integrations
• Communicate process improvements and operational changes across the organisation
• Deliver training and enablement activities to maximise automation adoption
• Develop and maintain CI/CD pipelines and deployment workflows
• Support infrastructure automation and cloud platform optimisation
• Implement governance, security controls, and operational best practices
• Contribute to software development, platform reliability, and service improvement initiatives
• Work closely with clients, vendors, and internal stakeholders to deliver technical solutions
• Support billable project work and client-facing automation initiatives
• Provide technical guidance and recommendations aligned with business objectives
• Collaborate across teams to ensure successful delivery outcomes and continuous improvement

Performance Marketing

• Own and optimize the entire demand generation funnel, from campaign execution through to qualified pipeline creation.
• Responsible for building, managing, and continuously improving revenue-generating programs across multiple channels while ensuring every marketing activity is connected to measurable business outcomes.
• Plan, execute, and optimize paid campaigns across multiple digital advertising platforms.
• Lead creative testing initiatives, including the development of ad creative briefs and performance-driven iterations.
• Own the marketing-qualified lead (MQL) funnel and drive progression through nurturing and sales qualification stages.
• Manage webinar promotion, setup, and execution as a core demand generation channel.
• Develop and manage lead magnet strategies, ensuring content assets effectively support pipeline growth and conversion objectives.
• Own HubSpot configuration and optimization, including lifecycle stage management and lead scoring frameworks.
• Establish and maintain robust attribution models through disciplined UTM governance and tracking standards.
• Build and maintain dashboards that provide actionable insights and support data-driven decision-making.
• Analyze campaign performance and implement optimizations to improve conversion rates, efficiency, and pipeline contribution.

Demand Generation Specialist

SEO Marketing

• Take ownership of both content creation and organic growth strategy.
• Create content that supports business growth, generates demand, and contributes to pipeline outcomes.
• Develop compelling content assets while ensuring they are strategically positioned for maximum visibility across search engines and AI-powered answer platforms.
• Join a high-growth, forward-thinking digital organization focused on innovation and data-driven decision-making.
• Own the development and delivery of all written content, including website content, LinkedIn articles, and campaign assets.
• Create high-value lead generation content such as guides, reports, whitepapers, and playbooks.
• Develop persuasive landing page copy and advertising content in collaboration with performance marketing stakeholders.
• Lead SEO strategy development and implementation, including keyword research, topic planning, and on-page optimization.
• Own and continuously refine GEO (Generative Engine Optimization) and AEO (Answer Engine Optimization) strategies.
• Execute optimization initiatives and work closely with relevant teams to maximize content reach and performance.

Content Writer, SEO Strategist

Application Engineer

• Configure and maintain software platforms to meet client and organisational requirements.
• Set up workflows, forms, business rules, user permissions, security roles, and system settings.
• Support software implementations, upgrades, and enhancement initiatives.
• Perform testing and validation of configuration changes.
• Maintain accurate system documentation and configuration records.
• Provide application support through a range of support channels.
• Investigate, troubleshoot, and resolve application-related issues.
• Collaborate with software vendors and internal teams to resolve complex technical challenges.
• Monitor support requests and ensure timely, professional resolution.
• Maintain accurate records of support activities and outcomes.
• Deliver training programs for end users, administrators, and management teams.
• Develop user guides, training resources, and knowledge base content.
• Support organisations in improving software adoption and user engagement.
• Conduct onboarding sessions and refresher training where required.
• Translate technical concepts into practical, user-friendly guidance.
• Work with clients to understand existing business processes and operational challenges.
• Identify opportunities to improve efficiency through technology and automation.
• Recommend best-practice solutions and system enhancements.
• Help organisations maximise the value of their technology investments.
• Develop expertise across multiple software platforms used within the aged care and community services sectors.
• Stay current with industry developments, software updates, and emerging technologies.
• Participate in ongoing professional development and certification opportunities.

Application Support Engineer

IT Support

• Act as the final escalation point for complex technical issues across desktop, cloud, endpoint, and infrastructure environments.
• Ensure timely resolution of high-priority incidents while maintaining service quality.
• Perform advanced troubleshooting and root cause analysis to reduce recurring issues.
• Coordinate with vendors and stakeholders to ensure reliable IT operations.
• Design and implement ITIL-aligned service management processes including incident, problem, change, and request management.
• Develop and maintain ISO 27001-aligned frameworks, policies, and controls.
• Establish and continuously improve operational standards and governance practices.
• Create and maintain comprehensive Standard Operating Procedures (SOPs), technical standards, and knowledge articles.
• Mentor and coach support team members on technical best practices and operational processes.
• Manage and maintain Microsoft 365, Azure, endpoint management platforms, and device environments.
• Identify opportunities for automation and operational efficiencies.

Help Desk Lead

Business Intelligence Developer

• Assess and review the existing Microsoft Fabric environment and provide recommendations for optimisation and improvement.
• Design, develop, and implement data ingestion, transformation, and modelling processes within Microsoft Fabric.
• Build and maintain Power BI reports, dashboards, and analytics solutions that support business objectives.
• Collaborate with internal stakeholders to identify, prioritise, and deliver high-value business use cases.
• Support the development of data architecture standards, governance frameworks, and best practices.
• Integrate additional data sources into the Microsoft Fabric ecosystem.
• Identify opportunities to leverage Microsoft Copilot and AI capabilities within the data platform.
• Provide technical guidance and strategic recommendations on Microsoft Fabric features, capabilities, and future roadmap opportunities.
• Produce and maintain documentation including solution designs, data flows, and implementation approaches.
• Support platform administration, optimisation activities, and knowledge transfer initiatives.

Microsoft Fabric, Power BI Consultant

Network Engineer

• Deliver network and security projects across Cisco technologies, including Meraki and Catalyst environments
• Design, implement, and support routing and switching, wireless, SD-WAN, and security solutions
• Monitor support queues and manage incidents through to successful resolution
• Troubleshoot customer network environments and provide ongoing operational support
• Build and maintain strong customer relationships through effective communication and service delivery
• Collaborate with internal teams to enhance documentation, troubleshooting guides, and operational standards
• Utilise AI tools to improve productivity and support daily technical workflows
• Contribute to automation initiatives, API integrations, tooling enhancements, and workflow improvements
• Develop reusable technical documentation for both customers and internal teams
• Support maintenance activities and project delivery requirements as needed

Senior Network Engineer

Salesforce Developer

• Design and deliver scalable Salesforce solutions aligned with business objectives.
• Translate business requirements into technical designs, user stories, and architecture documentation.
• Lead solution architecture decisions, ensuring scalability, maintainability, and performance.
• Develop and deploy Salesforce solutions using Apex, Lightning Web Components, and Flows.
• Build and maintain integrations with external systems using REST/SOAP APIs and event-driven architectures.
• Drive the optimisation of platform functionality and overall system performance.
• Manage and enhance CI/CD pipelines and release management processes.
• Conduct code reviews and uphold development standards, governance frameworks, and best practices.
• Act as the escalation point for complex technical issues, performance bottlenecks, and critical defects.
• Partner with stakeholders to align technical solutions with business requirements.
• Mentor and support developers, fostering technical growth across the team.
• Identify and implement opportunities to improve systems, processes, and development practices.

Senior Salesforce Developer – Architect Level

Support Engineer

• Resolve technical support requests within agreed service levels, delivering sustainable long-term solutions.
• Troubleshoot and support macOS, iOS, Windows desktop, and server environments.
• Follow established support processes and escalate issues where appropriate.
• Maintain clear and proactive communication with clients throughout the support lifecycle.
• Monitor client environments to identify risks, performance concerns, and compliance issues.
• Build strong client relationships through professional and proactive engagement.
• Act as a trusted technical contact for support-related matters.
• Assist with onboarding and offboarding activities.
• Identify opportunities to enhance client environments and improve operational efficiency.
• Maintain accurate technical documentation and support records.
• Contribute to internal knowledge bases and documentation repositories.
• Share expertise with colleagues and support ongoing team development initiatives.
• Identify opportunities to improve workflows, tools, and service delivery processes.
• Stay current with emerging technologies and industry best practices.
• Leverage technology and automation to improve efficiency and service outcomes.
• Mentor and support junior engineers to strengthen team capability.
• Collaborate with colleagues on technical projects and service initiatives.
• Contribute positively to a collaborative, high-performing team culture.

L2 Support Engineer

QA Automation Engineer

• Design, build, test, and deploy automation workflows (e.g. Rewst, Kaseya)
• Identify automation opportunities by reviewing service desk and operational processes
• Monitor and maintain automations to ensure performance and continuous improvement
• Collaborate with service desk, operations, and leadership to prioritise initiatives
• Reduce manual workloads through scalable, efficient solutions
• Create and maintain clear documentation (process maps, workflows, KB articles)
• Troubleshoot automation issues and provide L2/L3 technical support
• Improve onboarding/offboarding processes via automation
• Align automation efforts with business and service delivery goals
• Provide recommendations to optimise after-hours support and reduce overtime
• Deliver outcomes independently while maintaining strong stakeholder communication
• Work with internal and offshore/MSP teams to ensure seamless delivery
• Contribute to reusable frameworks and automation best practices

Automation Engineer, RPA/RMM

Operations

• Manage daily administrative and operational activities to support efficient business operations.
• Maintain accurate records, documentation, and reporting systems.
• Prepare contracts, business documents, and data entry tasks with a high level of accuracy.
• Provide general operational support across the business as required.
• Coordinate contractor onboarding activities and ongoing engagement initiatives.
• Support contractor communication and relationship management processes.
• Ensure contractor-related administration is completed accurately and on time.
• Manage scheduling requirements and calendar coordination.
• Facilitate internal communication and coordination across teams.
• Support leadership and stakeholders with administrative and operational requirements.
• Coordinate travel arrangements and support cost-effective planning activities.
• Assist with ad hoc business requirements and priority requests.
• Collaborate with leadership to identify operational inefficiencies.
• Recommend and implement practical improvements to workflows and business processes.
• Contribute to the ongoing optimisation of systems, procedures, and operational effectiveness.

Operations Manager – Administrative Support

Systems Engineer

• Provide remote technical support via phone, email, and remote access tools
• Set up new users, devices, and accounts
• Configure printers, endpoints, and user environments
• Perform device deployments, setup, and data migrations
• Troubleshoot issues impacting end users across various client environments
• Support and administer Microsoft 365 environments
• Manage and troubleshoot:
• - Exchange Online
• - SharePoint
• - OneDrive
• - Intune
• - Conditional Access
• Assist with cloud-focused infrastructure support including DNS and SSL certificate management
• Support hybrid cloud environments and Azure AD synchronisation
• Troubleshoot networking and connectivity issues
• Support on-premise infrastructure environments where required
• Manage permissions, Active Directory structures, and security configurations
• Participate in technical projects and infrastructure improvements
• Maintain accurate ticket notes and time tracking records
• Collaborate with internal resolver teams to resolve escalated technical issues
• Continuously develop technical capabilities and contribute to knowledge sharing within the team

Senior Systems Engineer – L3

Graphics Designer

• Deliver high-quality designs for landing pages, eDMs, and social media tiles, web banners and more.
• Interpret and apply existing brand guidelines with precision. Contribute to the development of new brand identities, including logo marks, colour palettes, and typography systems.
• Design and oversee the production of apparel, event merchandise, and physical handouts, ensuring brand consistency across different materials.
• Setting up complex files for production, with a thorough understanding of working with CMYK and spot colours, bleed, trim etc.
• Execute minor front-end updates and layout changes within CMS platforms such as WordPress and Wix.
• Apply existing AI tool knowledge to improve workflow efficiency, or demonstrate a strong willingness to learn and implement AI tools and processes where required.
• Perform thorough pre-flight checks on all digital and print files to reduce the risk of errors or issues.
• Lead client-facing workshops and design presentations. Articulate the strategic "why" behind creative decisions to non-design stakeholders.
• Maintain rigorous time-tracking records for all tasks in Accelo. Manage multiple competing briefs simultaneously, ensuring all deadlines are met without a reduction in quality.