Dijital Team

Software Engineer

• Design, develop, and maintain Tableau dashboards, reports, and visualisations.
• Gather and analyse reporting requirements from business stakeholders.
• Translate business needs into scalable reporting and analytics solutions.
• Develop and maintain Tableau data models, calculations, parameters, and dashboard functionality.
• Optimise dashboard performance while ensuring reporting accuracy and reliability.
• Integrate Tableau with multiple data sources, including Salesforce and other business systems.
• Develop data extraction, transformation, and validation processes.
• Provide recommendations that improve reporting capabilities and business insights.
• Collaborate with cross-functional teams to strengthen data governance and reporting standards.
• Deliver end-user training and create documentation to build internal capability.
• Mentor team members and promote effective knowledge sharing across the business.
• Participate in Agile ceremonies, sprint planning, and solution reviews.
• Troubleshoot reporting and data-related issues and deliver timely resolutions.
• Continuously identify opportunities to improve reporting processes and analytics maturity.

Senior Tableau Developer

Full-stack Engineer

• Own the technical and solution architecture across the Dynamics 365 ecosystem.
• Design scalable, maintainable solutions across Dynamics 365 CE, Field Service, Power Platform, integrations, and custom applications.
• Translate functional designs into robust technical solutions.
• Define architecture for Business Central development while providing technical oversight rather than direct AL development.
• Design enterprise integration architectures and establish strategies for conflict resolution and system resilience.
• Identify technical risks, constraints, and technical debt while providing recommendations for continuous improvement.
• Act as the technical authority across the development team.
• Lead code reviews and ensure engineering quality across multiple technology platforms.
• Define, document, and enforce coding standards, documentation standards, source control practices, and deployment processes.
• Review solutions for maintainability, scalability, security, and architectural alignment.
• Provide technical supervision and guidance to both offshore and onshore developers.
• Deliver the most technically complex and architecturally significant development work.
• Develop reference implementations that establish engineering patterns and best practices.
• Promote configuration-first approaches where appropriate to maximise platform capabilities.
• Support technical decision-making for complex development initiatives.
• Own and continuously improve Application Lifecycle Management (ALM) practices.
• Establish solution management strategies, version control standards, and deployment pipelines.
• Drive release governance, testing standards, deployment safety, and rollback planning.
• Validate release readiness before production deployments.
• Mentor developers through coaching, code reviews, and collaborative engineering practices.
• Support the ongoing growth of technical capability across the development team.
• Identify capability gaps and implement practical development plans.
• Foster a culture of engineering excellence and continuous learning.
• Partner closely with functional consultants to assess technical feasibility and solution design.
• Coordinate technical delivery across multiple concurrent initiatives.
• Produce clear technical documentation and architectural decision records.
• Contribute to sprint planning, estimation, prioritization, and delivery activities.

Dynamics 365 Technical Lead

Network Engineer

• Lead the technical delivery of enterprise networking and security projects from design through implementation
• Develop Low Level Designs (LLDs), implementation plans, deployment documentation, and technical standards
• Take ownership of engineering outcomes throughout the project lifecycle
• Drive engineering best practices across projects and managed services
• Support presales teams with technical solution validation and customer discovery workshops
• Review solution architectures for technical accuracy and delivery suitability
• Provide implementation effort estimates and technical risk assessments
• Support seamless transitions from presales through to project delivery
• Act as the primary technical contact throughout project delivery
• Present technical solutions in clear business language to a variety of stakeholders
• Build trusted customer relationships through effective consultation and communication
• Participate in planning sessions, workshops, and solution reviews
• Lead the implementation of enterprise networking and security solutions
• Collaborate with project managers, presales consultants, and engineering teams to ensure successful delivery
• Ensure projects are delivered within scope, quality expectations, and agreed timelines
• Support project handovers into managed services environments
• Provide the highest level of technical escalation across managed customer environments
• Troubleshoot complex networking and security incidents
• Perform root cause analysis and support cyber security incident response activities
• Lead enterprise firewall migration projects and mentor junior engineers during escalations
• Identify opportunities to enhance customer environments and internal engineering processes
• Contribute to automation initiatives, deployment templates, and AI-assisted engineering workflows
• Improve engineering documentation, operational standards, and technical knowledge resources
• Promote engineering excellence and standardisation across the business
• Work closely with engineering, service desk, presales, and project teams
• Mentor junior engineers through technical leadership and knowledge sharing
• Participate in architecture discussions and contribute to ongoing capability development

Lead Network Engineer, L3

Data Analyst

• Support sales and consulting teams in responding to new business opportunities through proposals, statements of work, and presentation materials.
• Participate in discovery sessions and stakeholder discussions to gather requirements and shape solution approaches.
• Translate business needs into practical data and analytics solutions leveraging modern Microsoft technologies.
• Develop effort estimates, resource plans, and engagement approaches.
• Maintain and improve reusable presales assets, templates, case studies, and capability materials.
• Coordinate and manage the practice’s intellectual property portfolio, including accelerators, frameworks, internal tools, and reusable assets.
• Prioritise and maintain the IP backlog, ensuring initiatives deliver measurable value.
• Review and improve contributions from consultants and engineers to ensure quality, consistency, and reusability.
• Support onboarding and engagement of contributors across the practice.
• Lead targeted R&D initiatives focused on emerging Data & AI technologies.
• Evaluate and implement opportunities to leverage AI tools that enhance consulting, engineering, proposal development, estimation, and delivery outcomes.
• Provide occasional support to client engagements through technical reviews, advisory activities, workshops, and solution scoping.
• Assist with specialist expertise during periods of increased delivery demand.

Senior Data and Analytics Practice Coordinator

Administration

• Respond to client enquiries regarding products and services being quoted
• Assist prospective clients with general enquiries and escalate opportunities where appropriate
• Gather and document customer requirements to support successful project delivery
• Monitor and manage sales-related service tickets in a timely and professional manner
• Process requests from sales, account management, and renewals queues
• Create and update sales opportunities and coordinate activities with internal stakeholders
• Ensure service-related tickets are escalated promptly to the appropriate teams
• Prepare accurate quotes within agreed service levels using approved product catalogues
• Ensure pricing aligns with business requirements and quality standards
• Coordinate approvals for high-value quotes where required
• Review opportunities for accuracy before progressing to sales orders
• Maintain product information within sales systems to ensure consistency and accuracy
• Support and guide team members in the effective use of quoting tools
• Assist in maintaining documentation and resolving system issues with software vendors
• Contribute to evaluating and improving quoting tools and processes
• Identify opportunities to improve efficiency and effectiveness within the quoting function
• Assist with the preparation of professional proposals for larger projects
• Coordinate information from internal stakeholders to produce accurate quotations
• Support accepted proposals through to sales order completion
• Maintain accurate customer and company contact information within internal systems
• Record customer information and project details accurately to support downstream teams
• Maintain and update sales administration documentation and procedures
• Complete agreed training and professional development activities
• Provide administrative support to Account Managers as required
• Undertake additional duties that contribute to the success of the sales team and wider business

Sales Administrator – ConnectWise

Support Engineer

• Provide advanced Level 3 technical support across a broad range of client environments.
• Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security-related issues.
• Manage service desk tickets while maintaining high standards of documentation and ticket hygiene.
• Deliver Level 1, Level 2, and Level 3 support as required.
• Assist with project delivery, system implementations, client onboarding, and migration activities.
• Develop, maintain, and improve technical documentation, knowledge bases, and standard operating procedures.
• Identify opportunities to improve services through automation and operational efficiencies.
• Support the development and optimisation of internal systems and business processes.
• Act as a trusted technical advisor and escalation point, working closely with business leadership.
• Build strong customer relationships through proactive communication and strategic technology recommendations.
• Maintain regular communication with customers throughout the support lifecycle.
• Contribute ideas that support business growth, scalability, and continuous improvement.
• Stay up to date with emerging technologies and industry best practices.

IT Support Engineer

QA Automation Engineer

• Design, develop, and maintain workflow automations across MSP and business systems
• Build scalable automation solutions that reduce manual effort and improve operational consistency
• Develop reusable automation frameworks, templates, and best practices
• Create monitoring and alerting capabilities for automation workflows
• Develop integrations between cloud applications using REST APIs, GraphQL APIs, webhooks, and middleware platforms
• Design and implement automation using Microsoft Power Automate and n8n
• Develop custom connectors where native integrations are unavailable
• Troubleshoot and resolve automation failures, API issues, and integration challenges
• Build and maintain Model Context Protocol (MCP) servers to securely expose business systems and workflows to AI platforms
• Integrate AI services into operational processes where appropriate
• Evaluate and adopt emerging automation and AI technologies to enhance business operations
• Automate service desk, project management, sales, and operational processes
• Work closely with service desk and engineering teams to identify repetitive tasks suitable for automation
• Participate in solution design and continuous improvement initiatives
• Maintain comprehensive documentation covering automation solutions, integration architecture, and operational procedures

Automation Engineer

Systems Engineer

• Act as the primary escalation point for Level 1 and Level 2 support engineers.
• Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues.
• Configure and support Single Sign-On (SSO) using Microsoft Entra.
• Assist clients in meeting cybersecurity and compliance framework requirements.
• Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions.
• Monitor service tickets to ensure timely resolution within agreed service levels.
• Monitor system alerts, logs, and proactively address issues.
• Identify system vulnerabilities and implement appropriate remediation.
• Perform root cause analysis to minimise recurring incidents.
• Design, plan, and deliver IT infrastructure projects.
• Lead Microsoft 365 and file server migrations.
• Deploy and configure Microsoft Intune environments.
• Deliver SharePoint migration projects.
• Implement disaster recovery solutions.
• Configure networking infrastructure, including firewall deployments.
• Support technical research and solution design alongside the Technical Manager.
• Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records.
• Maintain accurate project and service documentation within documentation platforms.
• Foster strong client relationships through professional communication and high-quality service delivery.
• Demonstrate professionalism and accountability in all customer interactions.
• Maintain accurate time recording and documentation for all completed work.

Lead Systems Engineer – L4

Consultant

• Lead discovery workshops to understand client business processes, information requirements, and governance needs.
• Facilitate discussions around information architecture, governance, and content lifecycle strategies.
• Translate business objectives into practical Microsoft 365 solutions.
• Present complex technical concepts in a clear and accessible manner.
• Design information architecture, including metadata structures, content types, and document classification models.
• Develop and implement retention policies, lifecycle management strategies, sensitivity labels, and Data Loss Prevention (DLP) policies.
• Advise clients on governance frameworks and operating models that support long-term success.
• Design and implement SharePoint Online environments, including intranets, departmental sites, secure workspaces, and document management solutions.
• Configure libraries, metadata, content types, permissions, navigation, and user experience.
• Support migration and restructuring of legacy file systems into modern SharePoint environments.
• Implement Microsoft Purview compliance capabilities, including sensitivity labelling, DLP policies, and data classification frameworks.
• Deliver governance solutions that are practical, scalable, and appropriate for client environments.
• Ensure compliance initiatives support both regulatory requirements and day-to-day usability.
• Deliver workshops and training sessions to support user adoption and knowledge transfer.
• Produce clear documentation outlining governance decisions, solution designs, and implementation approaches.
• Enable client champions and internal teams to confidently manage their information environment.
• Provide ongoing guidance on governance best practices and lifecycle management.

Information Management Consultant – Purview, SharePoint

• Deliver operational support across enterprise networking, security, wireless, and connectivity environments.
• Troubleshoot complex network issues, supporting a diverse customer base.
• Work across a broad range of enterprise technologies including Fortinet, Aruba, Cisco, Meraki, WAN services, and SD-WAN solutions.
• Collaborate with senior engineers on escalated incidents and continuous improvement initiatives.
• Produce and maintain technical documentation, operational procedures, and knowledge base articles.
• Manage incidents, service requests, alerts, and standard changes across customer environments.
• Monitor, maintain, and support enterprise network, wireless, firewall, and security infrastructure.
• Collaborate with Escalation and Senior Network Engineers during major incidents, maintenance activities, and project delivery.
• Contribute to continuous improvement initiatives, automation opportunities, and operational excellence.
• Share technical knowledge with colleagues and support the development of junior engineers.
• Foster a collaborative, accountable, and customer-focused engineering culture.

Network Engineer, L2

• Provide technical leadership across active development projects.
• Review solution designs, architectures, and implementation approaches to ensure quality, maintainability, and suitability.
• Support developers in resolving complex technical challenges and delivery blockers.
• Establish and uphold technical standards, governance, and development best practices.
• Stay current with evolving AI development technologies and industry trends.
• Guide developers on the effective and responsible use of AI-assisted development tools.
• Ensure AI-generated outputs are appropriately reviewed, tested, and validated.
• Apply AI tools within your own workflow to improve efficiency and scalability.
• Ensure development work is structured into clear, manageable, and trackable tasks.
• Review and refine task breakdowns to improve sequencing, clarity, and delivery efficiency.
• Maintain visibility of progress through well-organized project tracking and reporting practices.
• Support accurate planning and forecasting through effective task management.
• Mentor and support developers across varying levels of experience.
• Encourage technical growth through coaching, knowledge sharing, and constructive feedback.
• Promote best-practice development approaches and continuous improvement.
• Validate technical scope and feasibility during discovery and solution design activities.
• Assess integration complexity, data readiness, and technical risks before project commencement.
• Contribute to realistic effort estimates and solution recommendations.
• Partner with Project Managers to support delivery planning, sequencing, and risk management.
• Balance solution quality with project timelines and budget considerations.
• Escalate technical risks and issues proactively.
• Identify scope changes and support appropriate change management processes.
• Provide technical insight to support successful project outcomes and client satisfaction.

Technical Delivery Lead

• Design, implement, and optimise complex infrastructure solutions across customer and internal environments
• Support cloud, server, networking, and endpoint management initiatives
• Ensure infrastructure solutions are secure, scalable, and aligned with business requirements
• Participate in the planning and delivery of strategic technology projects
• Lead and support cybersecurity initiatives across client environments
• Manage vulnerability remediation and security improvement programs
• Implement and maintain security technologies and controls
• Conduct risk assessments and provide recommendations to strengthen security posture
• Deliver internal and customer-facing project work across infrastructure, security, automation, and operational initiatives
• Conduct project scoping, solution design, and risk assessments
• Collaborate with stakeholders to ensure successful project outcomes
• Support pre-sales activities by providing technical expertise and solution recommendations
• Act as a senior escalation point for Service Desk and support teams
• Troubleshoot and resolve complex technical issues across infrastructure and cloud environments
• Provide guidance and mentorship to technical team members
• Ensure operational stability and service excellence across managed environments
• Identify opportunities to automate repetitive tasks and operational workflows
• Develop automation solutions using scripting and modern management platforms
• Drive continuous improvement initiatives that enhance efficiency and service quality
• Contribute to operational best practices and technical standards

Senior Systems, Network & Security Engineer

Sales

• Support Presales Solutions Consultants with the preparation of Bills of Materials (BOMs) and Scopes of Work (SOWs) for standard opportunities
• Translate customer requirements and technical input into structured solution documentation
• Maintain consistency with solution design standards, templates, and documentation frameworks
• Collaborate with Subject Matter Experts and Presales teams to validate solution accuracy
• Develop and maintain knowledge of service offerings and vendor solutions to support alignment with customer requirements
• Coordinate end-to-end tender and RFP response activities, including timelines, submissions, and stakeholder engagement
• Review bid documentation and identify submission requirements and key deliverables
• Coordinate internal resources and track required contributions from relevant stakeholders
• Manage bid schedules, meetings, deadlines, and communication activities
• Ensure tender submissions are completed accurately and submitted within required timeframes
• Prepare proposals, SOWs, BOMs, and supporting client documentation
• Edit, proofread, and quality-check tender responses and proposals
• Ensure all documentation aligns with branding, quality, and compliance standards
• Maintain proposal templates, content libraries, and bid documentation repositories
• Support Sales and Account Management teams with documentation and opportunity tracking
• Assist with the progression of active opportunities through proactive follow-up and coordination
• Maintain accurate CRM records and opportunity information
• Act as a key coordination point between Sales, Presales, Business Development, Bid, Marketing, and technical teams
• Maintain and improve documentation templates, workflows, and operational processes
• Identify opportunities to improve turnaround times and efficiency across presales and bid activities
• Maintain up-to-date knowledge of relevant technologies, services, and market trends
• Adhere to document management, filing, quality assurance, and version control standards

Pre-Sales Solutions, Bid Support

Business Operations

• Provide trusted executive support, operational coordination, and business administration across multiple business interests.
• Work closely with senior executives to improve organisational effectiveness.
• Streamline communication and coordinate projects.
• Maintain business systems and support client-facing activities.
• Manage executive calendars, appointments, meetings, and priorities.
• Monitor commitments, actions, and deadlines to ensure effective follow-through.
• Coordinate travel, events, and stakeholder engagements.
• Monitor and triage authorised inboxes and draft professional communications.

Executive Assistant, Business Operations Coordinator

Field Engineer

• Manage and complete assigned service requests according to scheduled priorities
• Maintain accurate and timely time entries and service notes
• Document progress, next steps, and outcomes clearly to enable seamless collaboration
• Escalate issues appropriately in line with established processes
• Identify opportunities for hardware refreshes and technology improvements
• Monitor and verify backup success across managed environments
• Ensure patching activities are completed and issues are resolved promptly
• Maintain device security through vulnerability remediation and patch management
• Support ongoing system health and operational reliability
• Respond to monitoring alerts and escalate incidents as required
• Investigate and resolve infrastructure and system issues
• Maintain and improve monitoring configurations to ensure effective coverage
• Leverage tools such as Microsoft Intune to improve consistency and efficiency
• Identify opportunities to automate repetitive tasks and reduce manual effort
• Contribute ideas that enhance service delivery and operational performance
• Communicate proactively with customers throughout the lifecycle of service requests
• Provide clear updates via phone, email, and collaboration channels
• Educate customers on technology best practices and support processes
• Deliver a professional and customer-focused support experience
• Coordinate with vendors and external partners to support client outcomes
• Communicate progress and technical requirements effectively
• Promote adherence to established operational and change management processes
• Build and maintain positive working relationships with external stakeholders
• Participate in change management activities and approvals
• Complete required change documentation and reviews
• Support change implementation while minimising risk and service disruption
• Ensure all changes follow established governance processes
• Collaborate closely with technical leadership and team members
• Provide regular updates on ticket progress and project activities
• Share knowledge, ideas, and recommendations for improvement
• Contribute positively to team discussions and operational planning
• Maintain accurate and up-to-date technical documentation
• Create documentation for new systems, processes, and solutions
• Develop user guides and knowledge base resources for repeatable tasks
• Ensure documentation standards are consistently upheld