Network Engineer, L2

Dijital Team

Network Engineer (L2) providing operational support in enterprise networking for an award-winning Australian technology services provider. Troubleshooting complex issues and collaborating in a high-performing Managed Services team.

Posted 7/1/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCyber SecurityDNSLinuxSwitchingTCP/IP

About the role

Key responsibilities & impact

Deliver operational support across enterprise networking, security, wireless, and connectivity environments.
Troubleshoot complex network issues, supporting a diverse customer base.
Work across a broad range of enterprise technologies including Fortinet, Aruba, Cisco, Meraki, WAN services, and SD-WAN solutions.
Collaborate with senior engineers on escalated incidents and continuous improvement initiatives.
Produce and maintain technical documentation, operational procedures, and knowledge base articles.
Manage incidents, service requests, alerts, and standard changes across customer environments.
Monitor, maintain, and support enterprise network, wireless, firewall, and security infrastructure.
Collaborate with Escalation and Senior Network Engineers during major incidents, maintenance activities, and project delivery.
Contribute to continuous improvement initiatives, automation opportunities, and operational excellence.
Share technical knowledge with colleagues and support the development of junior engineers.
Foster a collaborative, accountable, and customer-focused engineering culture.

Requirements

What you’ll need

Relevant tertiary qualification in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience.
Minimum 3 years' experience in Network Support, Managed Services, or Enterprise Network Engineering.
Experience supporting enterprise networking, wireless, security, and WAN environments.
Experience working within ITIL-based service management environments or ITIL Foundation certification.
Industry certifications such as Fortinet FCA/FCP, Cisco CCNA, Aruba ACMA, or equivalent are highly regarded.
Demonstrated commitment to continuous professional development and ongoing learning.
Strong knowledge of Fortinet Security Fabric including FortiGate, FortiManager, FortiAnalyzer, EMS, FortiSwitch, and FortiAP.
Experience supporting Aruba, Cisco, and Meraki wireless platforms.
Solid understanding of routing and switching concepts.
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, NAT, VPN technologies, and WAN connectivity.
Understanding of SD-WAN fundamentals.
Sound knowledge of network security principles and best practices.
Experience with ITIL incident, request, and change management processes.
Strong analytical and troubleshooting skills.
Excellent attention to detail with a focus on producing high-quality documentation.
Effective communication and customer service skills.
Ability to prioritise multiple tasks and manage competing priorities.
Strong sense of ownership and accountability.
Collaborative team player who actively shares knowledge and supports colleagues.
Awareness of AI-assisted operational tools and emerging networking technologies.
Exposure to automation, scripting, and process improvement initiatives.
Understanding of proactive monitoring, observability, and event management.
Experience contributing to operational efficiency and continuous service improvement.
Exposure to BGP, carrier services, FortiSASE, SD-WAN, Azure networking, Windows Server, Linux administration, network monitoring platforms, or automation tools will be highly regarded.

Benefits

Comp & perks

Medical insurance from day one for you + spouse (or parents if unmarried)
Generous OPD coverage from doctor visits to all your medical needs
Home office setup allowance to build your ideal workspace
Internet allowance to keep you connected
Gym & wellness allowance to stay fit and balanced
Regular team events & engagement activities
Diji Assist – Mental health & counseling support when you need it
Reimbursement for industry certifications
Open-door culture – your ideas and feedback always matter
Flexible work – home or office, wherever you do your best work
Rewards & recognition that actually recognize you
Great christmas & financial year-end parties to unwind with your loved ones

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Network EngineeringTroubleshootingRouting and SwitchingTCP/IPDNSDHCPVLANsNATVPN TechnologiesSD-WAN

Soft Skills

Attention to DetailCustomer Service SkillsOwnership and AccountabilityCollaborative Team PlayerAbility to Prioritize Tasks

Certifications

Fortinet FCA/FCPCisco CCNAAruba ACMA