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Lead Systems Engineer – L4
Dijital TeamLead Systems Engineer for a Managed Services Provider supporting small to medium businesses. Focus on solving infrastructure challenges and leading technical projects in a collaborative culture.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in supporting Microsoft 365 environments, configuring and managing Microsoft Intune, and implementing cybersecurity frameworks. Proven ability to lead IT infrastructure projects, troubleshoot complex networking issues, and maintain high-quality service delivery.
Highest-signal resume keywords
Microsoft 365 AdministrationMicrosoft IntuneNetworking AdministrationCybersecurity CertificationITIL Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365Microsoft Windows ServerRouter AdministrationFirewall AdministrationMicrosoft DefenderConnectWise AutomateMicrosoft AzureMicrosoft PowerShellAzure Virtual DesktopUbiquiti UniFi
Soft Skills
Excellent Verbal CommunicationStrong Analytical AbilitiesHigh Attention to DetailSelf-MotivatedStrong Time Management
Tools & Technologies
ConnectWise ManageCloudflare ProductsMicrosoft Teams Phone SystemMicrosoft Power AutomateMicrosoft Sentinel
Certifications & Qualifications
Microsoft 365 ExpertAzure AssociateNetworking CertificationCybersecurity Certification
Industry Keywords
Managed Services ProviderService Improvement InitiativesCybersecurity FrameworksNISTCIS
Tech Stack
Tools & technologiesAzureCyber SecurityFirewallsMacOS
About the role
Key responsibilities & impact- Act as the primary escalation point for Level 1 and Level 2 support engineers.
- Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues.
- Configure and support Single Sign-On (SSO) using Microsoft Entra.
- Assist clients in meeting cybersecurity and compliance framework requirements.
- Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions.
- Monitor service tickets to ensure timely resolution within agreed service levels.
- Monitor system alerts, logs, and proactively address issues.
- Identify system vulnerabilities and implement appropriate remediation.
- Perform root cause analysis to minimise recurring incidents.
- Design, plan, and deliver IT infrastructure projects.
- Lead Microsoft 365 and file server migrations.
- Deploy and configure Microsoft Intune environments.
- Deliver SharePoint migration projects.
- Implement disaster recovery solutions.
- Configure networking infrastructure, including firewall deployments.
- Support technical research and solution design alongside the Technical Manager.
- Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records.
- Maintain accurate project and service documentation within documentation platforms.
- Foster strong client relationships through professional communication and high-quality service delivery.
- Demonstrate professionalism and accountability in all customer interactions.
- Maintain accurate time recording and documentation for all completed work.
Requirements
What you’ll need- Minimum of 7-10 years' experience within a Managed Services Provider (MSP) or multi-client IT services environment.
- Strong experience supporting Microsoft 365 environments.
- Ability to independently learn, evaluate, and implement new technologies.
- Proven ability to contribute to service improvement initiatives.
- Relevant IT qualifications or industry certifications are highly regarded.
- Microsoft 365 administration
- Microsoft Intune
- Microsoft Windows Server and Desktop Operating Systems
- Router and firewall administration
- Network administration
- Microsoft Defender or other endpoint protection platforms
- ConnectWise Automate or similar RMM platforms
- ConnectWise Manage or similar ticketing systems
- Microsoft Azure
- Microsoft PowerShell
- Cloudflare products
- Azure Virtual Desktop (AVD) or other VDI technologies
- Microsoft Teams Phone System
- Microsoft Power Automate
- Microsoft Sentinel or other SIEM platforms
- Security frameworks such as CIS or NIST
- Ubiquiti UniFi
- macOS support
- ITIL knowledge
- Microsoft 365 Expert, Azure Associate, or equivalent certification
- Networking and/or firewall certification
- Cybersecurity certification
- Commitment to ongoing professional development and technical certification
- Excellent verbal and written English communication skills
- Strong analytical and troubleshooting abilities
- High attention to detail
- Self-motivated with the ability to work independently and collaboratively
- Strong time management and multitasking skills
- Fast learner with a proactive and inquisitive mindset
- Committed to delivering quality outcomes and seeing tasks through to completion
Benefits
Comp & perks- 💰 Get paid in Australian Dollars
- 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
- 🩺 Generous OPD coverage from doctor visits to all your medical needs
- 🏡 Home office setup allowance to build your ideal workspace
- 🌐 Internet allowance to keep you connected
- 💪 Gym & wellness allowance to stay fit and balanced
- 🎉 Work hard, play hard – regular team events & engagement activities
- 🧠 Diji Assist – Mental health & counseling support when you need it
- 📚 We invest in you – reimbursement for industry certifications
- 🗣️ Open-door culture – your ideas and feedback always matter
- 🌍 Flexible work – home or office, wherever you do your best work
- 🏆 Rewards & recognition that actually recognize you
- 🥳 Great christmas & financial year-end parties to unwind with your loved ones