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Sales Administrator – ConnectWise
Dijital TeamSales Administrator supporting sales operations at a specialist sales consultancy enabling sustainable business growth. Collaborating with team members to manage client inquiries and prepare sales documentation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales administration processes, customer relationship management, and effective use of quoting tools. Proficient in managing multiple client inquiries and ensuring accurate documentation for project delivery.
Highest-signal resume keywords
Sales Administration ProcessesConnectWise ManageQuoting ToolsCustomer Relationship ManagementOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales AdministrationQuotingProcurement ProcessesDocumentation ManagementProject Delivery
Soft Skills
Strong Communication SkillsCustomer ServiceOrganisational AbilitiesProactive Problem-SolvingTeam Collaboration
Tools & Technologies
ConnectWise ManageCPQ PlatformsSales Systems
Industry Keywords
Managed Service ProviderHelpdesk SupportSales OpportunitiesService TicketsProposal Preparation
About the role
Key responsibilities & impact- Respond to client enquiries regarding products and services being quoted
- Assist prospective clients with general enquiries and escalate opportunities where appropriate
- Gather and document customer requirements to support successful project delivery
- Monitor and manage sales-related service tickets in a timely and professional manner
- Process requests from sales, account management, and renewals queues
- Create and update sales opportunities and coordinate activities with internal stakeholders
- Ensure service-related tickets are escalated promptly to the appropriate teams
- Prepare accurate quotes within agreed service levels using approved product catalogues
- Ensure pricing aligns with business requirements and quality standards
- Coordinate approvals for high-value quotes where required
- Review opportunities for accuracy before progressing to sales orders
- Maintain product information within sales systems to ensure consistency and accuracy
- Support and guide team members in the effective use of quoting tools
- Assist in maintaining documentation and resolving system issues with software vendors
- Contribute to evaluating and improving quoting tools and processes
- Identify opportunities to improve efficiency and effectiveness within the quoting function
- Assist with the preparation of professional proposals for larger projects
- Coordinate information from internal stakeholders to produce accurate quotations
- Support accepted proposals through to sales order completion
- Maintain accurate customer and company contact information within internal systems
- Record customer information and project details accurately to support downstream teams
- Maintain and update sales administration documentation and procedures
- Complete agreed training and professional development activities
- Provide administrative support to Account Managers as required
- Undertake additional duties that contribute to the success of the sales team and wider business
Requirements
What you’ll need- Experience working within a Managed Service Provider (MSP) environment or in a helpdesk role supporting multiple customers
- Experience with sales administration processes and best practices
- Exposure to procurement processes is advantageous, with a willingness to learn and develop new skills
- Ability to manage multiple clients while adapting to different tools and processes
- Experience with ConnectWise Manage is highly regarded
- Familiarity with CPQ or similar quoting platforms is advantageous
- Comfortable learning new systems and technologies quickly
- Strong verbal and written communication skills with a customer-focused approach
- Excellent customer service and relationship management skills
- Strong organisational and time management abilities in a fast-paced environment
- Proactive, detail-oriented, and able to multitask effectively
- Confident in taking initiative while knowing when to seek support
- Collaborative team player with strong problem-solving skills and a results-driven mindset
Benefits
Comp & perks- Get paid in Australian Dollars
- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance to build your ideal workspace
- Internet allowance to keep you connected
- Gym & wellness allowance to stay fit and balanced
- Work hard, play hard – regular team events & engagement activities
- Diji Assist – Mental health & counseling support when you need it
- We invest in you – reimbursement for industry certifications
- Open-door culture – your ideas and feedback always matter
- Flexible work – home or office, wherever you do your best work
- Rewards & recognition that actually recognize you
- Great christmas & financial year-end parties to unwind with your loved ones