Digi International

Accounts Receivable

• Manage assigned customer accounts, collections and reconciliation
• Analyze and interpret customer financial status and provide recommendations on credit limits to management
• Ensures company’s credit management policies are followed; monitors and reports any credit concerns to management
• Works with sales, Customer Service and AR Accounting team and customers to resolve credit issues
• Ensures AR credit and collection team daily, weekly and month end processes are completed in a timely and accurate manner
• Process debit/credit memos and journal entries related to AR activity
• Respond to customer inquiries relating to statements, invoices, account lists, etc.
• Serve as back-up support for Digi US Cash Applications team
• Actively participate in Sarbanes 404 controls focused on AR Credit/Collection
• Assist with customer sales tax inquiries and information
• Provide recommendation to process and procedures that improve efficiency and accuracy
• Invoice in and manage customer on-line portals for those accounts requiring portal billing

Accounts Receivable Analyst

Customer Support

• Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
• Learn industry standards and terminology including CDC guidelines and HACCP compliance
• Be proficient in tools such as JIRA and NetSuite
• Manage customer escalations by leveraging expertise in industry knowledge

Product Support Specialist, SmartSense

Sales Engineer

• Understand customer business and application requirements; provide pre-sales technical and design support with prospective customers and partners over the phone, via email, and in person
• Design and develop proof-of-concept applications to demonstrate product capabilities
• Build and deploy containerised applications on Digi devices
• Act as liaison between the Sales Team and Engineering, Technical Support, Product Marketing, and Product Management
• Provide customer training programmes and technical sales presentations as required
• Set up, test, and replicate customer hardware, software, networking, and application issues in a lab environment
• Develop and maintain strong technical relationships with customer and partner contacts
• Assist in driving revenue across both Business Units

Technical Sales Engineer II

Sales

• Assist with lead and account research using CRM tools, LinkedIn, and internal systems
• Support pipeline hygiene by updating contact records, opportunity notes, and activity logs in Salesforce
• Help prepare outbound call lists and email outreach for Inside Sales Representatives (ISRs)
• Participate in sales meetings, training sessions, and call shadowing
• Help analyze basic sales metrics (activity, response times, pipeline coverage)
• Support special projects related to process improvement, automation, or territory planning

Sales Intern

Full-stack Engineer

• Develop, integrate, and debug embedded firmware in C on Silicon Labs-based modules as part of the Digi XBee family of products
• Design and implement low-level hardware interfaces, peripheral drivers, and platform abstractions for new and existing XBee products
• Use laboratory and embedded debug equipment including spectrum analyzers, oscilloscopes, logic analyzers, and JTAG/SWD tools to troubleshoot firmware, RF behavior, and system-level issues
• Maintain and enhance existing XBee products through sustaining engineering, including customer issue investigation, defect resolution, and long-term codebase support
• Contribute to the development of new, leading-edge wireless products that expand Digi’s XBee portfolio and roadmap
• Collaborate closely with cross-functional teams (hardware, QA, product management, and manufacturing) to ensure high-quality product delivery
• Participate actively in a SCRUM / Agile development environment, including sprint planning, estimation, daily standups, and retrospectives
• Mentor and provide technical guidance to junior engineers, including code reviews, design feedback, and best-practice coaching

Senior Embedded Software Engineer

Network Engineer

• Define and drive the enterprise network architecture strategy across WAN, LAN, WLAN, datacenter, and cloud environments to achieve ≥99.95% uptime and eliminate single points of failure
• Lead and accelerate SD-WAN and Secure Service Edge (SSE) implementation, reducing branch deployment timelines and strengthening Zero Trust enforcement
• Design and implement an enterprise network segmentation strategy that reduces cybersecurity risk and supports audit and compliance readiness
• Reduce unplanned network outages by 50% and improve MTTR for critical incidents by 30% through architectural modernization and operational standards
• Provide architectural leadership for office moves, site consolidations, and acquisitions, ensuring first-time-right implementations with no extended outages
• Lead datacenter network modernization initiatives to improve resiliency, scalability, and performance capacity
• Reduce external contractor dependency and third-party spend by building internal architecture capability and stabilizing network operations
• Serve as senior technical authority and mentor to elevate next-generation networking skills across the team.

Senior Network Architect

Marketing

• Support the migration of technical and marketing content from one website property to another, ensuring content accuracy, consistency, and completeness.
• Review migrated content for grammatical clarity, brand voice alignment, and technical accuracy in collaboration with subject matter experts.
• Help organize and audit content libraries to improve usability and long-term maintainability.
• Assist with event planning and execution, with a focus on logistics, coordination, and on-site readiness.
• Support the refinement of field experiences, including attendee flow, on-booth messaging, and supporting materials.
• Help ensure event messaging aligns with core positioning, product narratives, and campaign themes.
• Assist in building and refining outbound email sequences used by the sales team to engage inbound leads.
• Align email messaging with core messaging pillars, new product strategies, and the timing of key field events.
• Collaborate with Sales and Marketing stakeholders to improve message consistency and engagement effectiveness.

Marketing Intern

Product Manager

• Own portfolio performance analysis (revenue, margin, mix) and identify improvement actions
• Lead pricing and packaging initiatives; quantify impact and support GTM enablement
• Manage lifecycle governance across SKUs, including rationalization and sunset recommendations
• Build business cases for new investments, bundling, and expansion opportunities
• Partner with Finance on forecasting and performance tracking; improve forecast accuracy
• Create and maintain portfolio dashboards; run quarterly portfolio health reviews
• Track competitive positioning inputs (pricing, packaging, offer structure) and synthesize recommendations

Customer Success Manager

• Serve as the primary post-sale contact for strategic customers, managing the customer journey from onboarding through renewal and advocacy.
• Drive product adoption and utilization by demonstrating platform capabilities and aligning solutions to customer business outcomes.
• Meet and exceed KPIs related to adoption, upsell, renewals, and customer advocacy.
• Facilitate regular customer cadence meetings, trainings, and quarterly business reviews to ensure continued ROI and value realization.
• Identify and close upsell and cross-sell opportunities in partnership with Client Partners and Sales teams.
• Manage customer escalations and coordinate cross-functional resolution with Product, Support, and Operations teams.
• Act as the voice of the customer, providing feedback and insights that inform product improvements and roadmap priorities.
• Partner cross-functionally to develop best practices, new use cases, and customer success strategies.
• Analyze product adoption challenges, identify risks, and implement strategies to improve customer outcomes.
• Develop and execute project plans that drive customer value, strategic initiatives, and operational improvements.
• Document and deliver customer success stories and references that highlight the impact of SmartSense solutions.
• Mentor and support other Customer Success Managers by sharing best practices, industry insights, and product knowledge.

Senior Customer Success Manager

• Own the 12–18 month integrated hardware/software roadmap execution for the Unified Architecture Platform
• Drive execution to CY2026 FCS, including scope control, milestone management, and launch readiness
• Define product requirements (PRDs), acceptance criteria, and measurable success metrics
• Lead backlog prioritization with Engineering; balance feature delivery and technical debt
• Coordinate hardware/firmware/platform service milestones and dependencies across teams
• Sequence and enable derivative product launches (SKU variants, feature tiers, configurations)
• Establish and run hardware/software stage-gate governance and release readiness reviews
• Support key customer and field engagements requiring technical product depth
• Monitor post-release performance and quality; drive corrective actions

Senior Product Manager

• Monitor customer health indicators and escalate potential risks to the Customer Success Manager.
• Support onboarding, adoption, renewal preparation, and expansion activities.
• Assist with renewal readiness by preparing usage reports and customer success summaries.
• Maintain accurate customer records and project updates in Totango and JIRA.
• Prepare customer health reports and internal summaries for the CS team.
• Coordinate with Support and Implementation teams to resolve customer issues.
• Maintain up-to-date internal documentation and customer records.
• Support process improvements that enhance the customer experience.
• Manage the health of small business and tech-touch franchise locations that roll up to enterprise accounts.
• Assist with remediation and operational improvement projects as directed by CS leadership.

Customer Success Coordinator

• Oversee a team of Customer Success Managers (CSMs)
• Own a small portfolio of SMB accounts as primary post-sale contact
• Drive adoption, value realization, renewals, and expansion
• Lead, mentor, and performance-manage 6–10 CSMs
• Establish weekly coaching rhythms and individual development plans
• Own cohort GRR/NRR for the mid-market segment
• Standardize processes for onboarding, adoption, renewals, advocacy
• Collaborate with various departments to resolve issues and inform roadmap

Manager of Customer Success – Mid Market

SDET

• Design, develop, and maintain automated UI and E2E test suites using Cypress and TypeScript
• Lead enhancements to our Cypress automation framework
• Work with developers and product owners to understand business context
• Analyze test results, troubleshoot defects, and participate in root-cause analysis
• Contribute to team ownership of CI/CD quality gates
• Collaborate with cross-functional teams to move work efficiently through the SDLC
• Maintain documentation for test plans, automated test suites, and technical standards
• Coach engineers and contribute to team-wide improvements in automation and quality practices

Senior Software Test Engineer

Engineering Manager

• Lead, manage, and mentor high-performing software and/or firmware engineering teams
• Ensure high-quality, predictable delivery aligned with business and customer objectives
• Provide technical and architectural leadership
• Drive adoption of best practices in software quality, automated testing, CI/CD, secure development

Senior Manager, Software Engineering

• Architect and develop embedded Linux software for 5G cellular routers with integrated Wi-Fi 7 capabilities.
• Lead the implementation of key features on the product roadmap, including eSIM, 5G Network Slicing, and user experience enhancements.
• Design and optimize networking components, including IP routing, Ethernet interfaces, NAT, and firewall functionality.
• Collaborate with cross-functional teams to ensure seamless integration of software with hardware, cloud services, and user interfaces.
• Drive agile development practices, including sprint planning, code reviews, and continuous integration.
• Champion software quality through automated testing, static analysis, and robust CI/CD pipelines.
• Evaluate and integrate AI-powered development tools to accelerate development and improve code quality.