Account Services Manager / Deal Desk Analyst

Digi International

Deal Desk Analyst facilitating sales workflows and account management at SmartSense within the IoT sector. Required to manage Salesforce transactions and coordinate between Sales and Billing teams.

Posted 7/24/2026full-timeLehi • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing quoting workflows within Salesforce CPQ and NetSuite, while effectively coordinating between Sales, Billing, and Operations. Strong communication and organizational skills are essential for handling customer interactions and ensuring accurate account management.

Highest-signal resume keywords

Salesforce CPQ ManagementNetSuite ProficiencyCustomer CommunicationOrganizational SkillsSaaS Business Model Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CRMNetSuiteQuoting WorkflowsAccount ConsolidationBilling Exception HandlingEmail ManagementSpreadsheet ProficiencyCRM Tools Proficiency

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Attention to DetailCollaborative MindsetSelf-Starter

Tools & Technologies

HubspotTotango

Industry Keywords

SaaS Business ModelsSubscription BillingB2B Sales ProcessesCustomer-Facing RoleAdministrative Support

About the role

Key responsibilities & impact

Manage and execute quoting workflows within Salesforce CPQ & NetSuite
Own the account transfer process end-to-end
Process account consolidations
Handle Billing exceptions, researching discrepancies and partnering with the Billing team
Act as a point of coordination between Sales and Billing for any account changes
Help in triaging unassigned sales focused emails and/or phone calls
Manage and return voicemails left on the sales generic phone line
Serve as a trusted connector between Sales, Billing and Operations
Proactively communicate status updates to internal stakeholders and customers

Requirements

What you’ll need

Excellent written and verbal communication skills
Comfortable speaking with customers on the phone and video conference calls
Strong organizational skills and high attention to detail
Proficiency with standard business software (email, spreadsheet, CRM tools)
Self-starter with a collaborative mindset and willingness to learn new systems quickly
Prior experience with Salesforce CRM, Hubspot, Totango and/or NetSuite (even in a personal, academic or internship context) desired but not required
Experience in customer-facing or administrative support role
Familiarity with SaaS business models, subscription billing, or B2B sales processes

Benefits

Comp & perks

Short-term incentive program
New hire stock award
Paid parental leave
Open (uncapped) PTO
Hybrid work environment
Competitive medical, health & wellbeing and compensation offerings