Account Services Manager – Deal Desk Analyst

Digi International

Deal Desk Specialist responsible for managing account transactions within SmartSense's Sales organization. Collaborating across Sales, Billing, and Operations to ensure a seamless customer experience.

Posted 7/24/2026full-timeMishawaka • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing quoting workflows and account processes within Salesforce CPQ and NetSuite, while effectively collaborating with Sales, Billing, and Operations teams to enhance efficiency and resolve discrepancies.

Highest-signal resume keywords

Salesforce CPQ ManagementAccount Transfer ProcessBilling Exception HandlingSaaS Business ModelsB2B Sales Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce CRMNetSuiteQuoting WorkflowsAccount ConsolidationProcess Improvement

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAttention to DetailCollaborative Mindset

Tools & Technologies

HubspotTotangoEmail SoftwareSpreadsheet Software

Industry Keywords

Subscription BillingSales ProcessesB2B

About the role

Key responsibilities & impact

Manage and execute quoting workflows within Salesforce CPQ & NetSuite
Own the account transfer process end-to-end
Process account consolidations, working across Sales and Billing teams
Handle Billing exceptions and research discrepancies
Triaging unassigned sales focused emails and/or phone calls
Serve as a trusted connector between Sales, Billing and Operations
Identify process inefficiencies and escalate suggestions for improvement

Requirements

What you’ll need

Excellent written and verbal communication skills
Strong organizational skills and high attention to detail
Proficiency with standard business software (email, spreadsheet, CRM tools)
Self-starter with a collaborative mindset
Prior experience with Salesforce CRM, Hubspot, Totango and/or NetSuite (even in a personal, academic or internship context)
Familiarity with SaaS business models, subscription billing, or B2B sales processes

Benefits

Comp & perks

Total Rewards package
Short-term incentive program
New hire stock award
Paid parental leave
Uncapped Paid Time Off (PTO)
Hybrid work environment
Competitive medical, health & wellbeing offerings