Client Partner

Digi International

Client Partner managing enterprise accounts for SmartSense IoT solutions. Driving revenue growth, customer adoption, and influencing product strategy while collaborating with cross-functional teams.

Posted 7/8/2026full-timeLehi • Massachusetts, Minnesota, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals
Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value
Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams
Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success
Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities
Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams
Develop strategic account plans that capture growth opportunities and operational improvements
Mentor and collaborate with other team members to scale customer success practices

Requirements

What you’ll need

Proven track record of growing and retaining enterprise accounts through measurable business impact
Comfortable influencing Director through C-suite stakeholders and driving executive alignment
Strong project management, organizational, and communication skills
Comfortable balancing multiple priorities and accounts in a fast-moving environment
Collaborative team player with mentoring and leadership experience
Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required
Familiarity with SaaS, IoT, or enterprise software solutions is a bonus
Up to 50% travel for key customer meetings or team events

Benefits

Comp & perks

commission program
new hire stock award
paid parental leave
open (uncapped) PTO
hybrid work environment
competitive medical, health & wellbeing and compensation offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Upsell StrategiesCross-Sell StrategiesEnterprise Software SolutionsSaaSIoT

Soft Skills

Communication SkillsOrganizational SkillsMentoringCollaborationLeadership