Desjardins

Security Engineer

• Assist with fire prevention and building safety and management
• Help create plans, assist with build-outs and lease management, and help develop building safety and fire prevention policies
• Lead development projects and strategic initiatives that are complex and innovative
• Make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business
• Frequently interact with stakeholders working in many other fields
• Serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies

Senior Advisor, Buildings, Development and Security

Operations

• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research and analysis
• Serve as resource person for the submission of solutions and action plans
• Roll out and maintain software and manual and automated processes
• Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems
• Support your unit’s continuous improvement

Technician, Office Work and Operations

Financial Planning and Analysis

• Attend to members’ investment and financing needs while ensuring quality service
• Develop strategies and offer investment, financing, and insurance products
• Manage business relationships and assess member/client satisfaction
• Stay up-to-date on financial services and market trends

Advisor, Investment and Financing

• Advise members and clients on the best strategies and work with them to identify expected results
• Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices in your field
• Participate in outreach activities and represent the credit union in the community

Personal Finance Advisor

Administrative Assistant

• Carry out secretarial tasks (draft, revise, update and format documents for various departments, etc.)
• Carry out internal administrative tasks (sales tracking, dashboards, expense reports, inventory management, performance reviews, etc.)
• Help your superior manage their agenda, mail, emails and phone calls
• Coordinate the preparation of deliverables for decision-making bodies
• Plan and attend management committee and other department meetings. Draft reports and minutes and follow up as needed
• Handle the unit's budget process. Carry out budget preparation activities and identify and explain variances
• Coordinate and troubleshoot IT requests from various users

Artificial Intelligence

• Help business sectors create, prioritize and adopt AI opportunities, aligned with business priorities.
• Help sectors develop their AI strategies and execute the corresponding roadmaps.
• Act as the main AI point of contact between the business sector and the Office of Desjardins Group’s Chief Data and Analytics Officer.
• Collect market business intelligence regarding AI for the business sectors to identify analytical opportunities.
• Conduct AI opportunity identification activities for the business sectors to identify analytical opportunities.

Artificial Intelligence Strategy Practice Leader

• Advise clients and partners on strategic projects involving financial, regulatory, tax and accounting reporting
• Develop and update policies, standards, models, and programs to support strategic projects
• Identify, analyze and diagnose major issues, and carry out specialized and complex analysis
• Prepare reports and other specialized documents
• Implement and monitor quality control measures to ensure integrity and accuracy of data
• Represent Desjardins’s position when making agreements with external partners and organizations

Senior Advisor, Financial Disclosure

Communications

• Creating and producing marketing and educational content
• Write mass emails, LinkedIn posts, and PowerPoint presentations in English
• Develop messaging tailored to financial advisors
• Integrate storytelling elements to enhance presentations and business development events
• Ensure marketing materials (fact sheets, brochures), digital content, and technical and financial documents are kept up to date
• Use engagement data (email, web, LinkedIn) to adjust strategies and maximize impact
• Work closely with Product, Sales, and Compliance teams, as well as external graphic design agencies
• Monitor marketing communications trends in the financial services sector, both in Canada and internationally

Marketing Communications Advisor

Administration

• Help develop the Confluent Cloud ecosystem (network, security, connectors and transformation with Kafka, alerts) that will support the platform and its users.
• Develop tools and scripts used to automate system verification and monitoring tasks, and conduct post-implementation follow-up to ensure system availability.
• Monitor the quality of IT services to identify situations that could jeopardize environment stability and formulate recommendations for preventive measures.
• Help improve business continuity by developing, implementing and supporting backup systems.

Kafka Platform Administrator, Operator

• Work closely with advisors to provide personalized support to members and clients
• Assist advisors in delivering services and maintaining business relationships
• Handle client requests and provide timely solutions for investment, financing, and protection needs
• Use strong interpersonal and communication skills to ensure member/client satisfaction
• Provide substantial business development support
• Assist members and clients by delivering excellent customer service
• Prepare offers for routine transactions
• Support the sale of products and services based on members’ and clients’ needs and current strategies

Financial Services Agent

Actuary

• Support the manager in the work organization, strategic planning, and operational planning of the unit
• Ensure the development, implementation, and monitoring of an action plan for his/her unit
• Define and ensure the implementation of activities related to the unit’s services to maximize targeted business results
• Establish management and communication practices that promote change management, talent attraction and retention, skills development, and employee development
• Manage individual and collective performance to facilitate the execution of the unit's business plan.

Section Manager, Actuarial, Analytics and Business Solutions QA, Commercial Lines

IT Support

• Provide front-line technical support for service requests and technology incidents reported by users
• Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required
• Provide users and internal partners with a high level of customer service
• Contribute to collaborative solutions and support our culture
• Foster process improvement and our evolution of IT

IT Support Technician

Auditor

• Help develop the annual audit plan by identifying strategic priorities
• Supervise and coordinate large-scale audits, ensuring their quality and relevance
• Assess the effectiveness of internal controls and the maturity of risk management mechanisms
• Make specific, applicable and high-value recommendations that take operational realities into account
• Convey the results to the people in charge of the audited activities with clarity, impact and business acumen
• Serve as an expert advisor in your field, supporting internal teams and coaching less experienced colleagues
• Foster close collaboration with parties involved by effectively navigating multidisciplinary environments

Senior Internal Auditor

• Advise members and clients on the best strategies and work with them to identify expected results
• Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices in your field
• Participate in outreach activities and represent the caisse in the community.

Marketing

• Contribute to the development, implementation, and adaptation of marketing campaigns for the Desjardins Exclusive Agent Network (DAN) in property and casualty insurance
• Help meet the network’s needs for personalized communications with the objective of business development, client acquisition, and strengthening member–client relationships
• Analyze market needs and develop and deploy product and service marketing strategies
• Act as a resource person and provide advisory support to the network as part of various major mandates related to intervention and development within your field
• Recommend improvements or optimization solutions for standards, policies, and programs
• Develop recommendations, solutions, and marketing action plans aligned with the organization’s directions and objectives

Senior Advisor, Buildings, Development and Security

Technician, Office Work and Operations

Advisor, Investment and Financing

Personal Finance Advisor

Administrative Assistant

Artificial Intelligence Strategy Practice Leader

Senior Advisor, Financial Disclosure

Marketing Communications Advisor

Kafka Platform Administrator, Operator

Financial Services Agent

Section Manager, Actuarial, Analytics and Business Solutions QA, Commercial Lines

IT Support Technician

Senior Internal Auditor

Personal Finance Advisor

Marketing Advisor – Desjardins Agent Network