Desjardins

Financial Planning and Analysis

• Support members and clients by informing them about available applications and digital tools that enable them to complete transactions and manage operations independently
• Welcome members and customers warmly and courteously; quickly identify their needs to direct them to the appropriate person or to alternative distribution channels
• Work in collaboration with personal financial advisors to enhance the service provided to members.

Financial Services Agent

Manager

• Advance IT incident and problem management in line with best practices (ITIL, COBIT, SRE)
• Lead or support incident, major incident and problem management, including tactical coordination and real-time communications
• Implement robust root cause analysis (RCA) mechanisms, including trend analysis of recurring issues, incident prevention and resilience improvements
• Define key performance indicators, measure results and recommend corrective actions to optimize ITSM processes
• Mobilize and coach a team of analysts, incident managers, problem specialists and IT governance experts
• Develop advanced capabilities in diagnostics, technical analysis, crisis communications and operational coordination
• Monitor overall process performance through an integrated indicators framework (KPIs and KRIs), including stability, mean time to repair (MTTR), prevention, observability and resilience
• Lead periodic maturity reviews, identify gaps and steer the process evolution roadmap to support Desjardins Group’s strategic objectives

Manager, IT Incident and Problem Management

Product Manager

• Define an innovative and engaging target vision for the product line
• Identify and make improvements to the product offer
• Monitor the competition and market developments
• Lead the definition of product directions
• Monitor the product line’s results and financial performance
• Establish strategic recommendations and an action plan
• Perform sound management of operational, reputational and financial risks
• Establish and develop frameworks for compliance
• Represent the team in dealings with decision-making bodies

International Payments Product Manager

Analyst

• Help define, implement and continuously improve the team’s quality standards and practices
• Carry out assigned quality controls with diligence and precision
• Document report production procedures and map out our processes
• Analyze the defect log, identify recurring root causes and recommend optimizations to improve performance and operational stability
• Develop quality controls (for example, validation scripts)
• Contribute to writing and executing test cases for new report development and technical enhancements

Data Quality Analyst

• Support members and clients by informing them about existing applications and digital tools that can help them perform transactions and operations independently
• Greet members and customers warmly and courteously; quickly identify their needs in order to direct them to the appropriate person who can assist them or to alternative distribution channels
• Collaborate with personal financial advisors to improve the service offered to members.

Insurance

• Serve members and clients, assess their needs, promote insurance products and help members and clients choose coverage
• Prepare quotes and issue insurance contracts
• Follow up on files, analyze renewals requiring special underwriting, and correct contracts as needed
• Respond to information requests and amend contracts to ensure client satisfaction and retention
• Develop business partnerships to generate referrals

P&C Insurance Agent

Actuary

• Diagnose actuarial analysis issues, challenges and needs to determine target outcomes
• Develop statistical models using a variety of techniques and tools tailored to your business needs
• Develop and help implement objectives, solutions and action plans
• Analyse data, conduct studies, make recommendations and write reports

Actuarial Analyst, Statistics

Attorney

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization
• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Interpret laws and regulations, issue legal opinions, and prepare and validate rules, standards, policies, procedures, forms and agreements affecting the organization
• Represent the organization in court
• Develop strategy, draft pleadings, prepare witnesses, deliver oral arguments and negotiate the best possible terms on complex matters
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Represent your unit before decision-making bodies

Senior Advisor, Legal Affairs

• Help design, institute and coordinate the compliance framework and enforce related rules.
• Ensure compliance measures and actions comply with standards.
• Advise and assist clients and partners in development initiatives.
• Develop tools, methods, and processes.
• Propose recommendations and action plans based on objectives.

Legal and Regulatory Compliance Advisor

• Diagnose issues, challenges and needs to determine target outcomes
• Develop and help implement objectives, solutions and action plans
• Analyze data, conduct studies, make recommendations and write reports

Advisor, Accounting Standards and Financial Governance

• Advise clients and partners on strategic projects and initiatives
• Develop and update policies, standards, models, and programs
• Identify, analyze and diagnose major issues and provide recommendations
• Represent the unit before senior management committees
• Negotiate agreements with external partners

Senior Advisor, Accounting Standards, Financial Governance

• Serve members and clients, assess their needs, analyze risks, promote insurance products and help members and clients choose coverage
• Prepare quotes and issue insurance contracts
• Analyze special underwriting files and make recommendations to practitioners
• Respond to information requests, amend and renew contracts, and follow up as needed
• Develop business partnerships to generate referrals

ServiceNow

• Help plan deliverables for the application and technology component of project-specific plans.
• Coordinate cost estimates by taking into account issues, complexity, practitioners and tie-ins with other projects.
• Coordinate contributors involved in application and tech delivery.
• Ensure team performance and quality control and identify project-specific standards, methods and procedures.
• Coordinate all deliverables for the application and technology component to ensure that business objectives and priorities are met and that agreements, budgets and timelines are respected.
• Help analyze risks and impacts for projects and develop strategies to address them to manage application and technological risk levels.

Application Delivery Manager, ServiceNow Rapid Development

• Diagnose issues, challenges and needs to determine target outcomes
• Develop and help implement objectives, solutions and action plans
• Analyze data, conduct studies, make recommendations and write reports.

Financial Performance and Budget Advisor

Security Engineer

• Assist with fire prevention and building safety and management
• Help create plans, assist with build-outs and lease management, and help develop building safety and fire prevention policies
• Lead development projects and strategic initiatives that are complex and innovative
• Make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business
• Frequently interact with stakeholders working in many other fields
• Serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies

Financial Services Agent

Manager, IT Incident and Problem Management

International Payments Product Manager

Data Quality Analyst

Financial Services Agent

P&C Insurance Agent

Actuarial Analyst, Statistics

Senior Advisor, Legal Affairs

Legal and Regulatory Compliance Advisor

Advisor, Accounting Standards and Financial Governance

Senior Advisor, Accounting Standards, Financial Governance

P&C Insurance Agent

Application Delivery Manager, ServiceNow Rapid Development

Financial Performance and Budget Advisor

Senior Advisor, Buildings, Development and Security