Demant

Client Services Representative

• Serve as the first point of contact for clients, delivering top-notch customer care
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
• Manage and adjust clinician schedules, book appointments, and coordinate follow-ups
• Keep the clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory

Client Service Administrator

Project Manager

• Contributing with project management support to finance projects
• Driving larger projects from pre-projects to follow-up
• Implementation of a project management framework
• Maintaining project portfolio overview and reporting to Finance Leadership Team

Senior Project Manager – Projects and Portfolio, Global Finance

Accountant

• Manage full spectrum of the accounting functions, including payables and receivables, fixed assets, general ledger, and financial reporting
• Responsible for accurate and timely month-end closing, preparation of weekly, monthly management reports and annual financial reports
• Prepare Balance Sheet Account Reconciliation
• Support in budgeting and financial analysis
• Liaise with tax agents, banks and external auditors for audit & tax filing
• Coding of vendor invoices in system and processing vendor payment
• Furnish Statements of Account to customers
• Processing of employee expense claim in system
• Contact customer to follow up on payments and outstanding
• Reconciliation of monthly petty cash movement

Human Resources

• Execute assigned HR master data processes in global HR systems in line with operating procedures and SLAs
• Review incoming requests for accuracy and completeness; manage your queue and deliver within timelines
• Translate business needs into functional solutions and contribute to solution design and configuration
• Perform regular data quality checks, flag inconsistencies, document remediation plans, and coordinate corrective actions with stakeholders
• Support data quality reporting and monitoring; track and document application or customization changes
• Maintain and update process documentation; support training content creation, deliver trainings/demos, and provide guidance to users
• Participate in testing activities to secure quality and reliability; support release processes
• Support go live and hypercare to ensure smooth transitions into operations; contribute to proactive monitoring and issue prevention
• Collaborate with global HR teams on new functionalities, roadmaps, and improvements
• Provide subject matter input to initiatives and projects; act as support for complex issues

HR MDM and Data Quality Specialist

Manager

• Set direction for one of our development teams responsible for designing and implementing the microelectronics integrated into our advanced hearing-aid chipsets
• Help drive the technical vision for our next-generation System-on-Chip (SoC) platform
• Build and enable a high-performing engineering team
• Lead a line organization and work closely with Scrum Masters and Product Owners across the Agile teams to ensure alignment, execution, and continuous improvement

Senior Manager, Chipset

Mechanical Engineer

• Drive micro‑mechanical development from concept to realization
• Create concepts and designs in 3D CAD
• Simulate on models and evaluate technical solutions with colleagues
• Build and test prototypes in our in‑house tool shop
• Follow your design all the way into ramp‑up and production in Poland or overseas
• Collaborate closely across Device HW, Device SW and other internal stakeholders
• Plan and execute design work, design reviews, specifications and documentation
• Provide guidance to colleagues and support daily planning activities
• Contribute to competence building and knowledge sharing within Mechanical Engineering
• Help improve internal processes within mechanical development

Mechanical Engineer – Device Hardware

Business Analyst

• Drive operational excellence of request management and workflow coordination, ensuring smooth handling from request to resolution.
• Collaborate with stakeholders and Product Owners to understand business requirements and incidents, enabling effective prioritisation and solution design.
• Manage user access with precision, ensuring alignment with governance policies and maintaining secure, compliant environments.
• Keep stakeholders informed with timely updates on incidents and progress, building trust through transparency and responsiveness.
• Analyse platform alerts to identify root causes and validate issues.
• Communicate findings and potential impacts effectively to relevant stakeholders and agile teams.
• Develop and maintain impactful data models and conduct peer review to uphold quality and consistency across the codebase.

Business Analyst – Global Data Intelligence

Communications

• Lead the global intranet rollout and strengthen internal communication channels
• Create and produce impactful internal communication content
• Manage video content production and editorial responsibility for the intranet
• Ensure a consistent flow of high-quality content across channels
• Collaborate with various stakeholders for effective internal communication

Internal Communication Specialist

• prowadzenie i koordynowanie globalnych projektów w zakresie łańcucha dostaw i logistyki od inicjacji do wdrożenia
• działanie jako partner w rozwiązywaniu operacyjnych wyzwań logistycznych dla regionalnych i lokalnych zespołów
• przejęcie odpowiedzialności za inicjatywy i samodzielna praca, napędzając tematy do przodu przy minimalnym nadzorze
• budowanie silnego zrozumienia procesów łańcucha dostaw end-to-end w całej organizacji
• ocena obecnych procesów i identyfikacja możliwości strategicznych i operacyjnych usprawnień
• prowadzenie przebudowy procesów oraz wsparcie inicjatyw dotyczących cyfryzacji w systemach TMS, WMS i ERP
• tłumaczenie wymagań biznesowych na zakresy projektów i specyfikacje funkcjonalne we współpracy z ekspertami IT i systemów
• koordynowanie interesariuszy międzyfunkcyjnych i międzyregionalnych w celu zapewnienia udanej realizacji projektów i operacyjnego dostosowania
• wsparcie codziennego rozwiązywania problemów w operacjach logistycznych, zapewniając szybkie rozwiązanie i minimalne zakłócenia w działalności biznesowej
• śledzenie postępów projektu, ryzyk i realizacji korzyści, zapewniając zgodność z celami biznesowymi.

Project Manager – Supply Chain Excellence

Engineer

• Tworzenie i aktualizacja instrukcji na potrzeby produkcji.
• Tworzenie i aktualizacja rysunków technicznych 2D i 3D.
• Implementacja zmian inżynieryjnych w ramach dokumentacji i list materiałowych za pomocą systemu PLM Aras.
• Udział w projektach wdrożeniowych i rozwojowych naszych produktów.
• Wsparcie działu produkcji przy rozwiązywaniu problemów związanych z instrukcjami pracy czy listami materiałowymi.
• Współpraca z innymi oddziałami grupy Diagnostics zlokalizowanymi m.in. w Danii.
• Wsparcie procesów magazynowych od strony inżynieryjnej, w tym procesów pakowania, etykietowania, inspekcji wejściowej.

Technical Documentation Engineer

Customer Support

• Professional and personnel leadership of the Customer Service team (3 employees)
• Daily planning, prioritization, coaching and development of the team
• Operational involvement in Customer Service: orders, repairs, returns, order tracking
• Telephone customer support and solution-oriented handling of inquiries and complaints (German/French)
• Ensuring high customer satisfaction through excellent service
• Close collaboration with field sales and internal stakeholders as well as maintenance of ERP and CRM data, including reporting and analysis
• Participation in process optimization, digitization and strategic projects together with the Head of Marketing & Services

Team Leader, Customer Service

• Serve as the first point of contact for clients, delivering top-notch customer care
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups
• Organize and tidy the client waiting areas and ensure supplies are stocked and ready
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
• Handle basic hearing aid maintenance, help with events, and support local promotions
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory

IT Support

• Take on a key role in the strategic leadership and further development of the Diatec Business Unit in Switzerland
• Actively shape the company strategy
• Drive business development and innovation
• Manage key accounts and ensure high customer satisfaction
• Acquire new customers and expand existing accounts
• Plan and oversee marketing activities

Business Unit Manager

• Engage in all aspects of patient support and assistance
• Liaising with customers on after sale accessories via phone
• Taking battery/accessory orders
• Responding to enquiries or complaints
• Maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs
• Assist in process/renewal of Essential Care Plan via phone

Customer Services Administrator

• Collaborate with stakeholders and product development teams to gather, analyze, and document business and end-user requirements.
• Support Product Owners in refining scope and provide insights based on your expertise in IT, business processes, competitor analysis, or healthcare/audiology domain (a plus, not a requirement).
• Work closely with Product Designers and stakeholders to translate business needs into clear, testable system requirements and ensure proper user flow.
• Document requirements in the system, ensuring compliance with medical and cybersecurity standards.
• Continuously identify areas for process improvement, propose solutions, and implement best practices to enhance product quality and team efficiency.
• Collaborate with cross-functional teams and product stakeholders to ensure alignment and successful project delivery.
• Contribute to product documentation and actively share knowledge within the team and across the organization.
• Support for developing, documenting, and executing manual and automated test cases, test plans, and test scripts for functional, regression, performance, and system testing.