Business Analyst – Global Data Intelligence
Demant
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • Malaysia
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Tech Stack
About the role
- Drive operational excellence of request management and workflow coordination, ensuring smooth handling from request to resolution.
- Collaborate with stakeholders and Product Owners to understand business requirements and incidents, enabling effective prioritisation and solution design.
- Manage user access with precision, ensuring alignment with governance policies and maintaining secure, compliant environments.
- Keep stakeholders informed with timely updates on incidents and progress, building trust through transparency and responsiveness.
- Analyse platform alerts to identify root causes and validate issues.
- Communicate findings and potential impacts effectively to relevant stakeholders and agile teams.
- Develop and maintain impactful data models and conduct peer review to uphold quality and consistency across the codebase.
Requirements
- Hands-on experience managing requests and coordinating workflows, preferably using ServiceNow.
- Proficient in access management through Azure Active Directory / Entra ID or similar identity platforms.
- Skilled in root cause analysis and resolution within large-scale Data Cloud Platform environments.
- Strong analytical mindset with the ability to distinguish business needs from incidents, assess impact, and translate requirements into actionable user stories.
- Clear and effective communicator, capable of delivering timely updates to stakeholders and simplifying complex technical concepts.
- Collaborative team player, actively contributing during development, reviews, and incident resolution.
- Demonstrated adaptability and success in dynamic environments with frequent changes and new business applications.
- Proficiency in English, which is our corporate language, is essential.
Benefits
- A job in a growing, international company with good career opportunities
- State of the art technology and work in an exciting industry
- Good work life balance with flexible working conditions
- A culture of teamwork, based on knowledge sharing, professional respect, kindness
- We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
- A full-time independent and responsible position
- Training, conferences, and the opportunity for self-development
- We offer the opportunity to travel for work globally
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
request managementworkflow coordinationaccess managementroot cause analysisdata modelinguser storiesincident resolutionAzure Active DirectoryServiceNowData Cloud Platform
Soft Skills
analytical mindsetclear communicationcollaborationadaptabilitytransparencyresponsivenessstakeholder managementteam playerproblem-solvingprioritization