Client Service Administrator
Demant
full-time
Posted on:
Location Type: Office
Location: Napanee • Canada
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About the role
- Serve as the first point of contact for clients, delivering top-notch customer care
- Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
- Manage and adjust clinician schedules, book appointments, and coordinate follow-ups
- Keep the clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready
- Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
- Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft Excel
Benefits
- Competitive compensation package
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceschedulingappointment bookingpayment processinginsurance claims trackingaccounts receivable managementinventory managementMicrosoft Excel
Soft Skills
organizational skillsprofessionalismcommunicationmultitaskingclient care