Demandbase

DevOps Engineer

• The LLM gateway. The single front door to every model provider we use
• Reliability, for real. SLOs, on-call, incident response, and the postmortems for the runtime
• Cost control. Per-team and per-model attribution
• LLM observability. Traces, spans, prompt/response capture
• Evals and experimentation infra
• Caching and guardrails

DevOps Engineer, AI Runtime Services

People Operations

• Support People-related processes and execute critical transactions in tools such as Workday, Ashby, Lattice, and Zendesk — spanning new hire onboarding, employee transfers, job and data changes, compensation adjustments, and offboarding.
• Provide onboarding support and coordinate account creation for new hires.
• Manage internal records and documentation, performing regular audits to maintain data accuracy, integrity, completeness, and compliance.
• Deliver employee support by managing and responding to employee inquiries submitted through our ticketing system, Zendesk.
• Assist with report creation, data analysis, and workforce metrics to support People team decision-making.
• Manage end-to-end immigration programs, ensuring compliance with U.S. and international immigration laws and company policies.
• Lead all aspects of the contractor lifecycle, including onboarding, extensions, renewals, offboarding, and compliance.
• Partner with the broader People Team on ad hoc projects as they arise, and support additional HR responsibilities as needed to improve HR service delivery and enhance the overall employee experience.

People Operations Specialist

Account Manager

• Work in lockstep with Sellers to engage with key customer stakeholders, building relationships and aligning the Demandbase value proposition to organizational goals and objectives.
• Act as a central hub for customers and cross-functional relationships, aiming to drive internal team cohesion, increased value for our customers, and maximize Demandbase revenue.
• Compile and present proposals and strategic recommendations that lead to expansion via upsell and cross sell opportunity identification.
• Account planning with Sellers, Customer Success Managers and Advertising Campaign Strategists to execute on annual and quarterly OKRs (objectives and key results), addressing areas of opportunity and need across large enterprise accounts and coordinating an approach to executing account plans.
• Work closely with the Customer Success team on strategic account expectations, ensuring the accounts are fully engaged, seeing value in our solutions, and socializing success internally.
• When appropriate, organize, schedule and lead customer calls as a dedicated partner to Sales and CSMs.
• Build trusted relationships with executive business stakeholders by understanding their business priorities and ideal go to market use cases to deliver business outcomes that address client’s primary KPIs. Build subject matter expertise around the martech landscape and common integrations with Demandbase such as CRM, MAS, BI, Personalization, CDP etc.
• Stay current on evolving trends around leveraging AI for more efficient workflows (ChatGPT, Claude, DBAI), Account-Based Marketing, and customer data.

Account Manager, Enterprise

Consultant

• Lead executive-level discovery sessions to capture business challenges, goals, and current KPIs
• Create tailored Value Roadmaps that align Demandbase features to specific customer outcomes
• Design and document Value Measurement Plans that link platform activity to concrete business results
• Conduct analyses and data driven audits to identify high-performing areas and growth opportunities
• Lead proctored workshops and specialized sessions focusing on best practices for GTM excellence

Value Consultant

Account Executive

• Drive growth across a portfolio of strategic enterprise customers ($1B–$10B in annual revenue)
• Develop and execute comprehensive account strategies that identify whitespace across business units, geographies, and product lines
• Build trusted relationships with executive business stakeholders while effectively engaging technical teams around customer data, AI, integrations, APIs, and modern go-to-market technology
• Create and maintain a healthy pipeline by proactively identifying new opportunities within existing customer accounts rather than relying solely on inbound demand
• Lead complex enterprise sales cycles involving multiple stakeholders, internal partners, procurement teams, and executive decision makers
• Develop customer-specific points of view by leveraging market research, customer insights, and AI tools to deliver relevant business recommendations
• Partner closely with Solutions Consulting, Customer Success, Product, Marketing, and Executive Leadership to deliver exceptional customer outcomes
• Accurately forecast business while maintaining disciplined account planning, opportunity management, and pipeline generation habits
• Stay current on evolving trends across AI, customer data, sales intelligence, marketing technology, revenue operations, and modern go-to-market strategies

Growth Account Director, Enterprise

• Drive growth across a portfolio of strategic Enterprise Financial Services customers through cross-sell, upsell, and expansion opportunities
• Develop and execute comprehensive account strategies that identify whitespace across business units, geographies, and product lines
• Build trusted relationships with executive business stakeholders while effectively engaging technical teams around data, integrations, APIs, and AI-enabled go-to-market initiatives
• Create and maintain a healthy pipeline by proactively identifying new opportunities within existing customer accounts rather than relying solely on inbound demand
• Lead complex enterprise sales cycles involving multiple stakeholders, internal partners, procurement teams, and executive decision makers
• Develop customer-specific points of view by leveraging market research, customer insights, and AI tools to deliver relevant business recommendations
• Partner closely with Solutions Consulting, Customer Success, Product, Marketing, and Executive Leadership to deliver exceptional customer outcomes
• Accurately forecast business while maintaining disciplined account planning, opportunity management, and pipeline generation habits
• Stay current on evolving trends across Financial Services, Account-Based Marketing, AI, customer data, and modern revenue technology

Enterprise Growth Account Director – Financial Services

Customer Success Manager

• Own a portfolio of Demandbase's largest and most strategic customer relationships.
• Develop trusted advisor relationships with executive stakeholders, including VP, SVP, and C-level leaders across Marketing, Sales, Revenue Operations, and Customer Success organizations.
• Drive customer adoption, business value realization, retention, and growth across assigned accounts.
• Create and execute strategic success plans aligned to customer business objectives and measurable outcomes.
• Lead executive business reviews and strategic planning sessions that demonstrate value and align Demandbase solutions to customer priorities.
• Provide consultative guidance on account-based go-to-market strategies, revenue generation, organizational alignment, and operational excellence.
• Drive measurable customer outcomes through successful platform adoption and utilization.
• Identify risks proactively and develop mitigation plans to improve customer health and retention.
• Partner with Account Executives to identify, develop, and execute expansion opportunities through upsell and cross-sell motions.
• Influence customer roadmaps by identifying opportunities to expand use cases and increase platform value.
• Serve as the voice of the customer and advocate for customer needs across Demandbase.
• Lead complex customer initiatives involving multiple stakeholders, business units, and internal teams.
• Coordinate resources across Customer Success, Product, Support, Professional Services, Sales, and Marketing to ensure successful customer outcomes.
• Navigate obstacles and competing priorities while maintaining accountability for results.
• Influence internal processes and programs that improve customer experience, scalability, and operational effectiveness.
• Drive continuous improvement initiatives that leave teams, processes, and customer programs stronger than before.
• Maintain expertise in industry trends, account-based go-to-market strategies, revenue technologies, and competitive solutions.
• Contribute to Customer Success best practices, playbooks, and operational improvements.
• Mentor and support Customer Success team members through coaching, knowledge sharing, and feedback.
• Develop customer success stories, references, and advocacy programs that showcase business outcomes.
• Represent Demandbase as a strategic partner and thought leader in customer-facing engagements.

Senior Customer Success Manager

Sales Development Rep

• Develop strong knowledge of Demandbase’s data solutions and how they support customer growth and go-to-market strategies
• Key collaborator with the Partner Team on target account list, strategy, messaging, and follow up plans.
• Generate qualified sales opportunities from a defined set of target accounts aligned to Demandbase’s ICP
• Research accounts and buying groups to tailor outreach based on business priorities, intent signals, and GTM context
• Initiate first-time conversations through email, phone, and social channels with relevance and precision
• Qualify inbound and outbound interest into well-scoped opportunities that meet sales acceptance criteria
• Use Demandbase data and sales tools to prioritize outreach and improve conversion rates
• Maintain accurate CRM documentation for activities, contacts, and opportunity context
• Continuously refine messaging and approach based on performance data, feedback, and coaching

Senior Sales Development Representative, Partner Team

• Drive new business acquisition within a defined Mid-Market territory by delivering subscription revenue aligned to quarterly and annual targets.
• Apply a consultative, value-based sales approach to uncover customer challenges, business objectives, and measurable ROI opportunities.
• Build and manage a robust pipeline of new and expanding business opportunities that support quarterly and annual goals.
• Conduct executive-level discovery that uncovers business priorities, operational challenges, and strategic initiatives across multiple stakeholders.
• Manage complex, multi-threaded sales cycles from initial engagement through negotiation and close.
• Develop accurate forecasts and maintain disciplined opportunity management within Salesforce.
• Partner closely with Solutions Consultants and internal subject matter experts to build compelling business cases and demonstrate customer value.
• Learn the marketing technology landscape and understand how Demandbase solutions support customers throughout the buyer journey—from attracting and engaging target accounts to converting, expanding, and retaining customers.
• Understand customers' sales, marketing, and advertising strategies to develop high-impact adoption plans aligned to business outcomes.
• Interact closely with Demandbase partner sales organizations to drive mutual success. Key partners include Adobe, Marketo, Eloqua, Salesforce, Google, and other strategic ecosystem providers.
• Effectively position Demandbase against both established competitors and emerging market alternatives by focusing on differentiated business value and executive outcomes.