Deloitte

Risk

• Gain exposure to advisory services supporting senior business leaders across diverse industries.
• Specialize in providing end-to-end Strategy & Transactions and Risk, Regulatory & Forensic advisory services.
• Collaborate with experienced professionals on real client engagements.

Senior Strategy, Risk & Transactions – S&BD

Manager

• Partner with organisations to reimagine their operating models, workforce strategies, and talent capabilities
• Lead AI readiness assessments, workforce impact analysis, and adoption roadmaps for clients
• Identify opportunities for responsible AI deployment across business and operating models
• Shape and implement AI-enabled role, skills, and capability frameworks
• Design future-state operating models, governance structures, capability models, and organisational blueprints
• Develop skills-based workforce approaches including career pathways, internal mobility frameworks, and talent marketplaces
• Lead cross-functional teams to deliver high-quality client outcomes across the transformation lifecycle
• Contribute to Workforce Transformation assets, methodologies, and AI enabled delivery toolkits

T&T Manager – Organization & Workforce Transformation

Operations

• Identify opportunities and define strategies for efficiencies in work process
• Participate in team problem solving efforts
• Conduct relevant research, data analysis, and create reports
• Assessing restructuring operating models, organizational structures, and business processes
• Assist in proposal development, as requested.

Senior Consultant – Operations Transformation

Analyst

• Accountable for the Deloitte Member Firm testing globally
• Act as a functional tester that will be involved in validating new system functionality and changes to the S/4 platform
• Provide validation for any new enhancement on Deloitte’s SAP S/4HANA system
• Help team lead to manage enhancement of UAT scope, deliverables, and deadlines
• Demonstrate project management skills
• Play an active hands-on role in all aspects of quality assurance
• Motivate team members to meet deadlines and communicate openly
• Ensure defects are reported and escalated appropriately

Senior Analyst – Global Test

Financial Planning and Analysis

• Team player to work on projects for clients in the investment management sector.
• Develop and deliver strategic solutions in areas such as front-to-back office operations, risk management, performance reporting, regulatory change, and transformation.
• Build strong relationships with client stakeholders and act as a trusted advisor.
• Deliver on project, ensuring quality, timeliness, and alignment with client goals.
• Identify opportunities for business development and contribute to proposal writing and client pitches.
• Monitor market trends and regulatory developments impacting investment firms.
• Mentor junior team members and contribute to the development of intellectual capital (white papers, methodologies, etc.).

Investment Management Manager 1

Accounts Receivable

• Provide strategic oversight of the disputes process
• Drive operational excellence and culture of continuous improvement
• Analyze end-to-end workflow, reduce cost and rework
• Serve as primary point of contact for client process SMEs
• Lead governance routines, resolve escalations and align business requirements with service delivery capabilities
• Manage critical operational relationships with process SMEs

Accounts Receivable Disputes Manager

Backend Engineer

• Design, develop, and maintain scalable backend services and APIs
• Support the setup, configuration and optimisation of a new rules engine within Snowflake
• Develop and maintain backend applications using Python
• Collaborate with front-end developers to ensure seamless API integration
• Optimise application performance, scalability, and security
• Write clean, maintainable, and well-documented code
• Participate in architectural decisions and technical design discussions

Back End Developer

Full-stack Engineer

• Design, develop and maintain scalable full-stack applications
• Support the setup and configuration of a new rules engine within Snowflake
• Develop backend services and APIs using Python
• Collaborate on the design and implementation of a new user interface
• Ensure code quality, performance optimisation, and security best practices
• Work closely with stakeholders to translate business requirements into technical solutions

Full Stack Developer

Consultant

• Gather and analyze information, formulate and test hypotheses
• Involve in discussions and work closely with Project Manager in developing recommendations for presentation to client management
• Implement recommendations with project and client team members
• Provide support to clients to deliver organizational and change initiatives
• Support and/or facilitate client workshops
• Assisting in financial administration of engagements such as budgets, billing, and collections

T&T Consultant/Senior Consultant – Organization Workforce Transformation, Change Management

T&T Manager – Organization & Workforce Transformation, Change Management

• Provide strategic oversight of the cash application process
• Drive operational excellence and continuous improvement
• Serve as primary point of contact for client process SMEs
• Manage escalations and align business requirements with service delivery capabilities
• Apply methodologies like value stream mapping to analyze workflow
• Lead governance routines and process-level reviews with client SMEs
• Act as a primary point of contact for client process SMEs to translate needs
• Manage operational relationship with the process SMEs and enable adoption of process/tool changes
• Ensure robust controls, audit readiness, and consistent policy adherence

Cash Application Manager

• Lead a team of disputes professionals; manage workload distribution, capacity planning, coaching, and performance feedback to achieve operational targets.
• Establish and run quality checks (case documentation, approvals, policy adherence, reason codes) and ensure control compliance and audit readiness.
• Resolve complex and sensitive escalations (customer, internal, and process exceptions); make recommendations that balance customer outcomes with financial and policy compliance.
• Own service level agreements (SLAs) and operational KPIs (aging, cycle time, recovery rate, backlog health); analyze variances and execute corrective actions.
• Serve as primary operational contact for cross-functional partners; provide concise, regular reporting on performance, risks, and top drivers to leadership.
• Drive standardization, best practices, and continuous improvement initiatives to reduce dispute inflow, improve recoveries, and shorten resolution times.
• Build and maintain onboarding, training, and knowledge materials; develop team capability in investigation, negotiation, and documentation discipline.
• Maintain a risk-and-issue view (e.g., recurring drivers, systemic billing defects, documentation gaps) and ensure timely escalation and remediation.

Senior Accounts Receivable Disputes

• Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.
• Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.
• Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
• Financial Impact & Controls Awareness: Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.
• Documentation & Case Management Rigor: Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decisioning.
• Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.
• Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.
• SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.
• Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer communications.

Accounts Receivable Disputes Associate – Experienced

• Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

Accounts Receivable Disputes Associate

Collections

• Provide strategic oversight of collections operations, driving operational excellence and continuous improvement across the end-to-end collections workflow
• Apply deep process expertise and industry-leading practices to reduce delinquency, improve cash realization, strengthen controls, and optimize cost-to-collect
• Set strategy and priorities for collections operations aligned to business outcomes (cash acceleration, delinquency reduction, customer experience, compliance)
• Apply methodologies (e.g., value stream mapping) to analyze the end-to-end collections workflow, identify bottlenecks and waste (e.g., dispute blockers, approval delays, data gaps), and drive implementation of process/control improvements
• Lead governance routines and process-level reviews with client SMEs; report performance, risks, and continuous improvement progress; ensure commitments and talent quality outcomes are met
• Act as the primary point of contact for client process SMEs to translate needs, resolve operational escalations, and ensure the delivery model aligns with day-to-day collections realities
• Manage the operational relationship with the process SMEs, bridging business requirements with service delivery capabilities and enabling adoption of changes
• Apply strong financial acumen to understand cost drivers (manual effort, exception volume, dispute blockers, escalation rates, aging mix) and identify cost-effectiveness opportunities
• Drive talent quality through hiring input, training strategy, performance management, career development, and succession planning
• Ensure strong controls, audit readiness, and consistent policy/regulatory adherence; proactively manage operational risks and dependencies that impact collections performance